This kind of service is the nicest，（) it’s also the most expensive.

A．BBS

B．WWW

C．E-mail

D．TELNET

Many American families pride themselves () their cooking, and have deep freezers, () they store foodthey grow in their gardens or buy in the supermarket. Supermarkets are large self service stores () every kind of food--fresh, canned or frozen. So, () the fast-food restaurant, their produce is less expensive andeasier () . There have been supermarkets in the USA since the 1930s, and they have now spread through a large part of the world.

B.ZXCTN6300 TPS can realize at most 1:5 protection of E1 processing board.

C.ZXCTN6300 TPS can realize at most 1:2 protection of E1 processing board.

D.TPS protection can support E1 service and IMA service.

But Mr. Keller is right to move away from tipping—and it's worth exploring why just about everyone else in the restaurant world is wrong to stick with the practice.

Customers believe in tipping because they think it makes economic sense. "Waiters know that they won't get paid if they don't do a good job" is how most advocates of the system would put it. To be sure, this is a tempting, apparently rational statement about economic theory, but it appears to have little applicability to the real world of restaurants.

Michael Lynn, an associate professor of consumer behavior. and marketing at Cornell's School of Hotel Administration, has conducted dozens of studies of tipping and has concluded that consumers' assessments of the quality of service correlate weakly to the amount they tip.

Rather, customers are likely to tip more in response to servers touching them lightly and leaning forward next to the table to make conversation than to how often their water glass is refilled—in other words, customers tip more when they like the server, not when the service is good. Mr. Lynn's studies also indicate that male customers increase their tips for female servers while female customers increase their tips for male servers.

What's more, consumers seem to forget that the tip increases as the bill increases. Thus, the tipping system is an open invitation to what restaurant professionals call "upselling": every bottle of imported water, every espresso and every cocktail is extra money in the server's pocket. Aggressive upselling for tips is often rewarded while low-key, quality service often goes unrecognized.

In addition, the practice of tip pooling, which is the norm in fine-dining restaurants and is becoming more common in every kind of restaurant above the level of a greasy spoon, has ruined whatever effect voting with your tip might have had on an individual waiter. In an unreasonable outcome, you are punishing the good waiters in the restaurant by not tipping the bad one. Indeed, there appears to be little connection between tipping and good service.

It may be inferred that a European-style. service ______.

A．is tipping-free

B．charges little tip

C．is the author's initiative

D．is offered at Per Se

11. In the second sentence of Paragraph 1, the word "eradicate" can be replaced by "() " .

A. get rid of

B. gain

C. produce

D. evaluate

12. What did Mr. Cai decide to do after reading the notice？

A. To do marketing for the company.

B. To ask for one year' s leave.

C. To become one of the volunteers.

D. To launch a new program for the company.

13. How many members went to Jingle County in the Poverty Relief Relay Program at last？

A. 20.

B. 21

C. 22.

D. 23.

14. CYVA launched its program().

A. to ask for voluntary service by the youth to the association

B. to help young university graduates to find jobs

C. to organize voluntary service for society

D. to help people from poor areas to find jobs in the city

15. To participate in the Poverty Relief Relay Program, volunteers need().

A. to be from poverty stricken areas

B. to be university graduates

C. to have the approval of their parents

D. to have had one year' s experience working in poor areas

16. Which of the following statements is TRUE according to the passage？

A. Cai was forced to join the Poverty Relief Relay Program by his company.

B. The Poverty Relief Relay Program was launched by Shanxi Province government.

C. CYV A is the second largest organization of its kind that has had a great impact inChina.

D. The Poverty Relief Relay Program was formed in 1996.

17. CYV A recruited volunteers for the Poverty Relief Relay Program through ().

A. radio

B. newspapers

C. TV

D. the Internet

18. In their one year's service , the volunteers will ().

A. have to quit their own jobs

B. be paid by the local government

C. receive no pay from their companies

D. be paid by the companies they work for

19. The findings from the survey by the local newspaper prove that ().

A. many young people are fed up with the jobs they are doing

B. the program is relatively unknown to the public

C. very few people are interested in the program

D. many young people are willing to offer some help to others

20. The best title for the passage could be ().

A. Volunteers Contribute to Poverty Relief

B. History of CYV A and Its Program

C. Volunteers and Their Companies

D. How to Find a Job in Jingle County

51～65 Importance of the Public Image

Public image refers to how a company is viewed by its customers。suppliers,and stockholders(股东),by the financial community,by the communities in which it operates,and by the federal and local governments.Public image is controllable to a________ (1)extent,just as the product,price,place.and promotional efforts are.

A firms public image________ (2)a vital role in the attractiveness of the firm and its products to employees,customers,________ (3)to such outsiders as stockholders,suppliers,creditors(债权人),government officials。as well as________ (4)special groups.With some things it is impossible to satisfy all the diverse publics：for example,a new highly automated plant may meet the________ (5)of creditors and stockholders,but it will undoubtedly find resistance from employees who see their________ (6)threatened.On the other hand,high-quality products and service standards should bring almost complete approval,________ (7)low quality products and false claims would be widely looked down upon.

A firm's public image,________ (8)it is good,should be treasured and protected It is a________ (9)asset that usually is built up over a long and satisfying relationship of a film with its publics.If a form. has________ (10)a quality image, this is not easily countered or imitated by competitors.________ (11) an image may enable a firm to charge higher prices,to Woo(追求)the best distributors and dealers,to attract the best employees,to________ (12)the most favorable creditor relationships and lowest borrowing costs.It should also allow the firm's stock to command a higher price-earnings ratio than other firms in the same industry________ (13)such a good reputation and public image.

A number of factors affect the public image of a corporation.________ (l 4)include physical facilities,contacts of outsiders with company employees,product quality and dependability, prices________ (15)competitors,customer service,the kind of advertising and the media and programs used,and the use of public relations and publicity.

第 51 题 请选择（1）处的最佳答案

A．consistent

B．considerable

C．considerate

D．free

Besides, watching TV is entertaining.There are so many kinds of entertainment, such as sports activities, performance, plays and movies in the world.Of course, it is impossible for us to be on every spot, even with the best means of transportation of our time.However, TV can bring them right in front of us and with them our life is full of joys.

Above all, watching TV is educational.Education TV service offers teaching programs on all subjects for people of different professions as well as for students, children an aged people.No doubt, it provides the widest education and has the largest audience.Everyone of us, more or less, is benefited from watching TV.In a word, TV has great influence on people’s life, word and study.

(1).Why does the author say watching TV is a

good relaxation？

A.Because watching TV can ease our minds

B.Because watching TV can comfort our physical bodies

C.Because watching TV can keep us away from tension and fatigue

D.All of the above

(2).Which kind of entertainment do we need to be

on the spot？

A.Sport activities

B.Performances

C.Watching TV

D.Plays

(3).Which of the following is not the advantage

of watching TV？

A.Watching TV can keep us away from the tension and fatigue.

B.Watching TV is a good kind of entertainment

C.Watching TV is educational.

D.Watching TDV allows us be on every spot with the best means of transportation.

(4).Why is watching TV educational？

A.Because TV programs are very interesting

B.Because TV can provide teaching programs

C.Because watching TV is a good relaxation

D.Because watching TV is entertaining

(5).Which advantage is the most important

according to the passage？

A.Watching TV is a good relaxation

B.Watching TV is entertaining

C.Watching TV is interesting and instructive

D.Watching TV is educational

Since the beginning of the Internet era，it has been widely accepted that when you join an online company，whatever data you put into it belongs to you.

That means you can sign up for one kind of email，import your contacts into that system，and if you later decide to switch to some other email service，you can export all your contacts from the first service into the new one.You can use Microsoft’s Hotmail，then move to Yahoo Mail，then to Google’s Gmail.Or you can have accounts on three services and keep all your contacts in each one.

That’ the way things were — until Facebook appeared. Facebook took a different approach Until recently, everything you put into Facebook could not be exported anywhere. In effect, you didn’t own your data. Facebook did.

Of course this is rubbish.The reality is that Facebook wants to make it difficult，if not impossible，for you to leave.

Now that policy has sparked a fight between Google and Facebook.Google is angry because its users can，and often do，export their Gmail contact information into Facebook.But those people can’t bring Facebook information back into Gmail.

Earlier this month Google declared it would block exports of its data to Facebook.In a shameless move，Facebook broke through Google’s roadblock so its users could keep pulling data from Google.

Google said it was “disappointed’’ with Facebook’s behavior.It also created a warning screen to tell Gmail users that if they export their information to Facebook they won’t get it back.

Basically，Facebook’s position with major IT companies is this：if you want access to all the information we’ve collected，strike a deal with us.Microsoft and Yahoo have done that，and now，like magic，they can export Facebook contact information into their systems，while Google still can’t.

Remember the early days of the Net，when everything was going to be open and flee？ That was great until people realized that their user data could be turned into gold.Now there are billions involved，and nobody is playing nice anymore.

31.Before Facebook appeared，people_______.

A.had a limited number of accounts

B.enjoyed a completely free service

C.had limited access to their contacts

D.enjoyed full ownership of their data

32.It seems that Facebook’s approach makes the writer rather_______.

A.annoyed

B.assured

C.puzzled

D.pleased

33.Google is angry with Facebook due to the latter’s refusal to_______.

A.let its users use Gmail

B.offer technical support

C.share user information

D.protect user information

34.The passage indicates that Microsoft and Yahoo have_______.

A.agreed to side with Google

B.accepted Facebook’s terms

C.taken their own approaches

D.struck a deal with each other

35.According to the writer, the current state of the Net is_______.

A.misleading

B.frustrating

C.promising

D.satisfying

ssible, but people eat 34 billion hamburgers a year. This is enough to make a line of hamburgers around the world four times.

The favorite place to buy hamburgers is a fast-food restaurant. In these restaurants, people order their food, wait just a few minutes, and carry it to their tables themselves. They can eat it in the restaurant or take the food out and eat it at home, at work, or in a park. At some restaurants people can drive up beside a window. They order the food, and a worker hands it to them through the window. Then they eat in their cars.

Hamburgers are not the only kind of food that fast-food restaurants serve. Some serve fish, chicken, beef sandwiches, or Mexican food. They also serve fries, shakes (a drink made from milk and ice cream) , soft drinks and coffee.

Fast-food restaurants are very popular because the service is fast and the food is inexpensive. For many people, this is more important than quality of the food. These restaurants are also popular because the food is always the same. People have known that if they eat at a company' s restaurant in the north or south of the city, the food will be the same.

In a fast-food restaurant, people______.

A．stand up to eat

B．are served at table

C．eat in a hurry

D．serve themselves

The fast-food is convenient owing to the following factors except______.

A．it doesn't take you much time to have a meal

B．you can get a lot of salt and fat in your fast-food

C．you can take your order without leaving your car

D．you can take the food to anywhere you like

Fast-food restaurants are popular because______.

A．people are free to order their food

B．the quality of the food is good

C．it is cheaper and faster to have meals there

D．people can find fast-food restaurants everywhere

Which of the following sentences is not correct？

A．The service is fast and the food is cheap in fast-food restaurant.

B．Everyone likes eating fast food.

C．People can find the same food in all the restaurants.

D．People can take fast food out.

What" s the main idea of the passage？

A．Americans eat enough hamburgers to make a line around the world four times.

B．Fast-food restaurants are popular in the United States.

C．Some people can eat fast food in parks.

D．Mothers who work outside home often have meals in fast-food restaurants.