We have no trust in him because he has never______ the grandiose promises he makes（）

We trust you will do your best to have this matter______ right away.

A．settle B．to settle C．settling D．settled

A.A.satisfying

B.B.satisfactory

C.C.satisfaction

D.D.satisfy

From paragraph 4 we can infer that _______ .

A the increasing concentration is certain to hurt consumers

B WorldCom serves as a good example of both benefits and costs

C the costs of the gobalization process are enormous

D the Standard Oil trust might have threatened competition

void, turn out, make out Dear Sirs,

We thank you for your telegram duplicating your order of October 12 for 500 doz．Rubber Shoes.

Although the prevailing quotations are(1)higher, we win accept the order on the same terms as before(2)encouraging business.

As(3)in your previous letter, we have made(4)our Sales Confirmation No．300(5)duplicate and shall thank you to send back one copy duly countersigned.

We are glad to know that a letter of credit will be established in our favour immediately．However we would like to(6)the fact(7)the stipulations in the relative credit should strictly(8)the terms in our sales confirmation in order to(9)subsequent cable amendments.

We appreciate your cooperation and trust that the shipment which is to be dispatched after receipt of the relative letter of credit, will(10)to your entire satisfaction.

Yours faithfully,

trust and moments to【C2】______it. Customers want the truth, because without it they cannot make【C3】______decisions. For example, suppose you go out to dinner and the restaurant you choose has people waiting. When you put your name in, the host will tell you how long it is. If the host is doing his job, you will actually wait less than【C4】______you were told. If you are told the wait is 15 minutes and you are still waiting at the 30-minute mark, are you a happy customer？ At one level, it is just【C5】______. In some cases, it could【C6】______other plans: If you miss your movie because you were not【C7】______for dinner, you really are not a happy customer.

Unfortunately, many salespeople are【C8】______to tell the truth. They【C9】______some in formation, or share partial truths, or just plain lie. They do it in the【C10】______that customers will buy when they hear【C11】______they want to hear. It is true that customers want to hear certain things but【C12】______they are true. Let's go back to the restaurant.【C13】______the wait is not 15minutes-it is 90 minutes. It is not what we want to hear. Still, we can decide to stay or not to stay. If we do not stay, we will be hack. But if we【C14】______told 30 minutes and it became 90, that【C15】______the last time we ate there. Sooner or later, customers al ways find out the truth. If the truth is different than what they have been told, you have lost their trust.

Truth is【C16】______accuracy. It includes a willingness to stand behind what you say. In other words, are you willing to put your money【C17】______your mouth is？ If you are working with others, part of their【C18】______is that when something goes wrong you will stand with them. If an order is delayed, for example, how will you help them【C19】______their business commitments？ Part of earning their trust is having a backup plan in place should your【C20】______systems fail.

【C1】

A．takes

B．spends

C．lasts

D．relies

Gentlemen,

Your name has been brought to our (141) as one of the reliable importers. Therefore, I am writing with a keen interest in having business with you.

We have been engaged in exporting goods to all over the world, enjoying a good reputation for many years. Thanks to our excellence in conducting export business and close connections with the best sources of supply, we may well be sure that (142) you favorably consider our proposal, we are in a position to supply you with our goods at competitive prices. I am (143) sending you a copy of our complete catalog in which we trust you will find something that would suit for your trade. If you would care to deal with us, we shall be pleased to give you further details of business.

For any information respecting our standing and reputation, don't hesitate to contact us.

We look forward to your early and favorable reply.

Yours truly,

John Gray, General Director

(41)

A．objective

B．destination

C．eagerness

D．attention

Take jealousy for example. Remember that time your partner spent so (1) extra time with that tall blonde at your best friend’s party？ When you mentioned it, he got angry and yelled: ―You’re always so jealous! You have to learn to trust me. He made you feel so foolish —like an insecure little girl- and you vowed you (2) jealous again.

It doesn’t work that way. Jealousy isonly a symptom, and trust isn’t the issue. Fear is. (3) you figure out what you’re afraid of, you’ll find yourself on that merry-go-round again and again. So sit down and (4) why you feel so fearful about the attentions your significant someone shines on someone else.

Some fears are obvious. Will he find someone else more attractive？ If he finds (5) more attractive, will he leave you？ If he leaves you, what will you do？ We stay in unhappy or destructive relationships and jobs for far longer than is emotionally healthy (6) we fear change. And we don’t trust ourselves to (7) the right decisions.

Goleman says (8) literate people have learned how to express their emotions at the right time and place and in the right way. They’re also aware (9) how their emotions affect others, keeping the (10) on cooperation instead of competition or compliance.

(1) A、many

B、much

C、few

D、little

(2)A、will be

B、will never be

C、would be

D、would never be

(3)A、Until

B、Before

C、Unless

D、Then

(4)A、analyze

B、analyzing

C、analyzed

D、analysis

(5)A、anyone

B、everyone

C、someone

D、no one

(6)A、when

B、where

C、because

D、after

(7)A、do

B、make

C、take

D、plan

(8)A、emotion

B、emotional

C、emotionaly

D、emotionally

(9)A、to

B、on

C、in

D、of

(10)A、focus

B、point

C、spot

D、dot

extent for us.However, considering the long-term trust collaboration between us and the hard work that your team has contributed into maintaining the quality of the product, we'll take that offer.()

：A.价格利润空间很窄，但是考虑到我们之间的长期合作关系，我方接受贵方报价。

B.但是考虑到我们之间的长期合作关系以及你们团队为保证产品质量所做的努力，我方接受贵方报价。

C.价格利润空间很窄，但是考虑到我们之间的长期合作关系以及你们团队为保证产品质量所做的努力，我方接受贵方报价。

D.价格利润空间很窄，但是考虑到你们团队为保证产品质量所做的努力，我方接受贵方报价。

21. Many people think just saying "I'm sorry" is enough for an apology.

22. People need to take a few important steps to make a truly heartfelt apology effective.

23. The first and most important step is to admit that you have done everything wrong.

24. The second important step is to accept complete responsibility for what both parties did.

25. You should be specific when you acknowledge the injury you have caused the other person(s).

26. Don' t try to look for the other person' s faults in the problem.

27. Forgetting doesn't mean forgiveness. That is something that few people can truly do.

28. Forgiveness means giving up the right to hurt back or hold it over others.

29. Only when words are given with action could they be meaningful.

30. Once trust is broken between people , it could never get repaired.

re errors and difficulties【C1】______ misunderstanding what you've heard, so it's essential to ready yourself to listen with an open mind. Like many of us, you【C2】______ to listen actively, with.【C3】______ for accuracy, feeling, meaning, understanding and mutual creativity. You may never have been trained to【C4】______ the other person's experience of being understood.【C5】______ you may not【C6】______ that others really hear the message you intend to communicate, others don't check to【C7】______ that what you heard is【C8】______ .

What gets in the way of accurate listening？ When we're worried about what we're hearing or might hear next or what we might have to do about what we hear, we may very well receive a【C9】______ message.【C10】______ that we will have to "fix it" or "control it" causes us to listen with "filters". We may want to express our own point of view. We may also want to avoid being【C11】______ or being drawn into a conflict, so we【C12】______ . what we hear, because we're already thinking about what we'll say next. It then becomes impossible to hear the speaker's true meaning. Clearly in our workplaces, families and friendship, if we【C13】______ what we think we heard instead of what was actually said, the【C14】______ of the message we received will result in responses that aren't【C15】______ . On the other side, if others don't hear us accurately, we won't feel valued.

If you want to connect with others and take appropriate actions, you must learn to listen with curiosity, empathy and a deep appreciation for the feelings, reality and creativity of another. You need to ask for【C16】______ and not【C17】______ conclusions. You need to pay close attention and "mirror" back what you hear rather than listening【C18】______ while thinking of other things or listening through filters,【C19】______ or expectations that limit or distort the message's【C20】______ meaning. We build trust when others know we understand and value them.

【C1】

A．result in

B．lead to

C．stem from

D．bring about