We trust you will do your best to have this matter______ right away. A．settle B．to settle C．sett

Part 3 Paragraph Organization (20 points)

Questions 16-20 are based on the following task.

Directions: Rearrange the order of the following sentences to form. a proper letter.

d 16.____17.____18.____19._____ g 20._____ f

a.You mentioned that Japanese goods are offered to you at a price approximately 10% lower than that quoted by us.

b.We accept what you say, but we are of the opinion that the quality of the other makes does not measure up to that of our products.

c.We are disappointed to hear that our price for flame cigarette lighters is too high for you to work on.

d.Thank you for your letter of 29 December 2012.

e.Although we are keen to do business with you, we regret that we cannot accept your counter一offer.

f.We look forward to hearing from you.

g.The best we can do is to reduce our previous quotation by 2%.

h.We trust that this will satisfy your requirement.

听力原文：M: Do you keep the transferred amount in a special account that I can't control？

W: Yes, we keep those balances in a tax accrual trust account specifically reserved for tax payments. Usually the balances will be used every quarter for tax liability payments.

Q: How often will the balance be used for tax liability payments？

(20)

A．Every month.

B．Every quarter.

C．Every year.

D．Half a year.

21. Herewith please find enclosed a check for US $ 5,000 in payment of your invoice No. 2771.

22. We take the liberty of writing to you with a view to building up business relations with your firm.

23. To step up trade between us , we trust you would allow us a higher rate of discount.

24. Are your valuables protected from burglary？

25. Since this is our first order , we hope you will do everything possible to ensure punctual shipment.

a. Our lines are mainly textiles and handicrafts.

b. We are now pleased to send you our official receipt.

c. Let us here at Home Safe , Inf. help you make sure your family and home are fully protected.

d. We assure you that we shall effect shipment on the specified date in your order.

e. Since this is our first transaction with you , we decide , as an exception , to cut the price by 2%.

trust and moments to【C2】______it. Customers want the truth, because without it they cannot make【C3】______decisions. For example, suppose you go out to dinner and the restaurant you choose has people waiting. When you put your name in, the host will tell you how long it is. If the host is doing his job, you will actually wait less than【C4】______you were told. If you are told the wait is 15 minutes and you are still waiting at the 30-minute mark, are you a happy customer？ At one level, it is just【C5】______. In some cases, it could【C6】______other plans: If you miss your movie because you were not【C7】______for dinner, you really are not a happy customer.

Unfortunately, many salespeople are【C8】______to tell the truth. They【C9】______some in formation, or share partial truths, or just plain lie. They do it in the【C10】______that customers will buy when they hear【C11】______they want to hear. It is true that customers want to hear certain things but【C12】______they are true. Let's go back to the restaurant.【C13】______the wait is not 15minutes-it is 90 minutes. It is not what we want to hear. Still, we can decide to stay or not to stay. If we do not stay, we will be hack. But if we【C14】______told 30 minutes and it became 90, that【C15】______the last time we ate there. Sooner or later, customers al ways find out the truth. If the truth is different than what they have been told, you have lost their trust.

Truth is【C16】______accuracy. It includes a willingness to stand behind what you say. In other words, are you willing to put your money【C17】______your mouth is？ If you are working with others, part of their【C18】______is that when something goes wrong you will stand with them. If an order is delayed, for example, how will you help them【C19】______their business commitments？ Part of earning their trust is having a backup plan in place should your【C20】______systems fail.

【C1】

A．takes

B．spends

C．lasts

D．relies

Take jealousy for example. Remember that time your partner spent so (1) extra time with that tall blonde at your best friend’s party？ When you mentioned it, he got angry and yelled: ―You’re always so jealous! You have to learn to trust me. He made you feel so foolish —like an insecure little girl- and you vowed you (2) jealous again.

It doesn’t work that way. Jealousy isonly a symptom, and trust isn’t the issue. Fear is. (3) you figure out what you’re afraid of, you’ll find yourself on that merry-go-round again and again. So sit down and (4) why you feel so fearful about the attentions your significant someone shines on someone else.

Some fears are obvious. Will he find someone else more attractive？ If he finds (5) more attractive, will he leave you？ If he leaves you, what will you do？ We stay in unhappy or destructive relationships and jobs for far longer than is emotionally healthy (6) we fear change. And we don’t trust ourselves to (7) the right decisions.

Goleman says (8) literate people have learned how to express their emotions at the right time and place and in the right way. They’re also aware (9) how their emotions affect others, keeping the (10) on cooperation instead of competition or compliance.

(1) A、many

B、much

C、few

D、little

(2)A、will be

B、will never be

C、would be

D、would never be

(3)A、Until

B、Before

C、Unless

D、Then

(4)A、analyze

B、analyzing

C、analyzed

D、analysis

(5)A、anyone

B、everyone

C、someone

D、no one

(6)A、when

B、where

C、because

D、after

(7)A、do

B、make

C、take

D、plan

(8)A、emotion

B、emotional

C、emotionaly

D、emotionally

(9)A、to

B、on

C、in

D、of

(10)A、focus

B、point

C、spot

D、dot

aw it hap-pen．”And that seems to settle the matter．Or does it？Can we really trust the evidence of oureyes？Take competitive sports．Fans who see the same game will not agree with each other and will the disagree with the referee（裁判）．“He was out of bounds when he caught the pass，”says one fan．Says another，“You are crazy．I saw it with my own eyes．He was five feet in bounds．You must be blind．”The referee rules that the receiver did step out of bounds．But thousands of fans are still not convinced——because they were there!It’s the same story in the courtroom．Trial procedure depends on witnesses giving sworn testimony．But just how reliable is the testimony of a person who repots what he has seen？In a recent study，ten thousand witnesses were asked to describe the man they saw commit a crime．The study reveals that，on the average，the witnesses overestimated the man s height by five inches，his age by eight years，and gave the wrong hair color in 83 percent of the cases．These witnesses didn’t play tricks on them!What can we do to keep error to a minimum？First of all，don’t let your emotions interfere with your vision．Don’t see something because you want to see it．Se．condly，try to stay relaxed．If you are tense，you are likely to see red when the color is blue．And finally，it helps to make notes of what you see．Don’t rely on your memory alone．Take pictures，make recordings，and use any other aid to reduce distortion．

The main idea of this passage is that__________．

A.all of us rely on what we see

B.we can t completely trust what we see

C.sworn eyewitnesses are unreliable

D.fans usually disagree with the referee

We trust this cargo will reach you in sound condition.()

We trust the mentioned shipment will reach you in sound condition. ()

e will be acceptable to you and await ______ keen interest your trial order.