Letters of apology should be written and sent _________without delay（耽搁).A.kindlyB.

根据下面材料，回答第 41～45 题：

第 41 题 UCLA is making an apology because its letters to its students and alumni were stolen by a hacker.

A. You are wron

B. Yes, you own m

C. It’s your fault. .

D. That’s perfectly all right.

21. Many people think just saying "I'm sorry" is enough for an apology.

22. People need to take a few important steps to make a truly heartfelt apology effective.

23. The first and most important step is to admit that you have done everything wrong.

24. The second important step is to accept complete responsibility for what both parties did.

25. You should be specific when you acknowledge the injury you have caused the other person(s).

26. Don' t try to look for the other person' s faults in the problem.

27. Forgetting doesn't mean forgiveness. That is something that few people can truly do.

28. Forgiveness means giving up the right to hurt back or hold it over others.

29. Only when words are given with action could they be meaningful.

30. Once trust is broken between people , it could never get repaired.

to come to power

to come across

to take part in

to hand in

to hand over

1.Thousands of students have __________ demonstrations. 2.We like to identify and celebrate women’s success whenever we ________ it. 3.He also ________ a letter of apology from the Prime Minister yesterday morning. 4.Nazis ________ in Germany in 1931. 5.I’m supposed to have __________ a first draft of my dissertation.

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此题为判断题(对，错)。

The two great men wrote these letters in ______.

A) 1870's B) 1879s C) the 1870's D) the 1870

If you say to your children "I'm sorry I got angry with you, but...", what follows that "but" can render the apology ineffective: "I had a bad day" or "your noise was giving me a headache" leaves the person who has been injured feeling that he should be apologizing for his bad behavior. in expecting an apology.

Another method by which people appear to apologize without actually doing so is to say "I'm sorry you're upset"; this suggests that you are somehow at fault for allowing yourself to get upset by what the other person has done.

Then there is the general, all covering apology, which avoids the necessity of identifying a specific act that was particularly hurtful or insulting, and which the person who is apologizing should promise never to do again. Saying "I'm useless as a parent" does not commit a person lo any specific improvement.

These pseudo-apologies are used by people who believe saying sorry shows weakness. Parents who wish to teach their children to apologize should see it as a sign of strength, and therefore not resort to these pseudo-apologies.

But even when presented with examples of genuine contrition, children still need help to become aware of the complexities of saying sorry. A three-year-old might need help in understanding that other children feel pain just as he does, and that hitting a playmate over the head with a heavy toy requires an apology. A six-year-old might need reminding that spoiling other children's expectations can require an apology. A twelve-year-old might need to be shown that raiding the biscuit tin without asking permission is acceptable, but that borrowing a parent's clothes without permission is not.

If a mother adds "but" to an apology, ______.

A．she doesn't feel that she should have apologized

B．she does not realize that the child has been hurt

C．the child may find the apology easier to accept

D．the child may feel that he owes her an apology