Clerk: Good morning! China Southern Airlines. What can I do for you?Mr. Anderson: Yes, (1)Clerk: May I have your name, please?Mr. Anderson: Certainly. It’s John Anderson.Clerk: Just a moment. (2) May I have your name again, please?Mr. Anderson: Really? My surname is Anderson, that’s A-N-D-E-R-S-O-N, first name John.Clerk: Where to?Mr. Anderson: Lijiang.Clerk: Let me see. Ah, your reservation was put under the name of John Sanderson. (3) I’ll change it right away.Mr. Anderson: All right.Clerk: Mr. Anderson, I’d like to check your reservation again. A business-class ticket from Guangzhou to Lijiang on 12 Oct. 2014. The flight number is CZ348, and the departure time is 09:35 am.(4)Mr. Anderson: Yes, it is. Thank you!(5)Clerk: My pleasure.A: Is that correct, sir?B: I’m afraid I can’t find that name on the reservation list.C: I’d like to confirm my reservation for tomorrow.D: I’m terribly sorry about that.E: Have a pleasant journey!请填空。

Morning Maggie. Could you talk briefly about your career development？

A、Good morning, Mr. Marx. I’m going to do a brief about my latest work and performance.

B、Sure, Mr. Marx. Thanks for giving me this opportunity. I started as a clerk in this company ...

C、Sorry, Mr. Marx, but I don’t like my boss at all I think he is too serious and critical

W: Sorry, immediate encashment of a foreign bill is not allowed. You may entrust it to us for collection. But it takes time.

Q: What should the man do if he wants to get the payment of the draft？

(18)

A．He has to show the clerk his passport.

B．He has to entrust the draft for collection to the bank.

C．He has to fill in some forms.

D．He has to endorse the draft.

–– Clerk: Good morning. Can I help you？

–– Thompson: Yes, I’d like a ticket to New York 9: 15 tom rrow morning.

–– Clerk: ____

–– Thompson: Single, please.

A: Single or two？

B: Single or double？

C: Single or back？

D: Single or return？

A．Single or two

B．Single or return

C．Single or double

D．Single or back

–– Clerk: Good morning. Can I help you？

–– Mr. Liu: Yes, I'd like a one-way ticket to Manchester 8: 15 tomorrow evening.

–– Clerk: Fifteen pounds, please.

–– Mr. Liu:____.

A: Here it is

B: There is the payment

C: Here you are

D: Take the payment, please

Desk Clerk: Good afternoon， Holiday Inn.

Customer: Hello， I‘ d like to book a double room for the nights of 23rd and 24th please.

Desk Clerk:__________

A.What" s the matter？

B.What can I do for you ？

C.Just a minute， please.

D.Can I help you？

A．Here you are

B．Here it is

C．There is the payment

D．Take the payment, please

Clerk: Good morning. Can I help you？

Mr. Smith: Yes, I'd like a ticket to New York 9:15 tomorrow morning.

Clerk: ______？

Mr. Smith: Single, please.

A．Single or two

B．Single or return

C．Single or double

D．Single or back

Desk Clerk ： Good afternoon, Holiday Inn.

Customer： Hello, I’d like to book a double room for the nights of 23rd and 24th please.

Desk Clerk ：__________

A.What’s the matter？

B.What can I do for you ？

C.Just a minute, please.

D.Can I help you？

A:What’s the matter？

B:Just a minute, please.

C:What can I do for you？

D:Can I help you？

A.my

B.our

C.good