Desk Clerk：Good afternoon，Holiday Inn.Customer：Hello，I’d like to book a double room for the nights of 23rd and 24th please. Desk Clerk：______

Desk Clerk: Good afternoon， Holiday Inn.

Customer: Hello， I‘ d like to book a double room for the nights of 23rd and 24th please.

Desk Clerk:__________

A.What" s the matter？

B.What can I do for you ？

C.Just a minute， please.

D.Can I help you？

Desk Clerk ： Good afternoon, Holiday Inn.

Customer： Hello, I’d like to book a double room for the nights of 23rd and 24th please.

Desk Clerk ：__________

A.What’s the matter？

B.What can I do for you ？

C.Just a minute, please.

D.Can I help you？

Questions 20to 23are based on the following passage. 

It’s usually a good idea to book rooms in fancy hotels well in advance. These hotels provide many extra services. You probably can count on having bathrobes,hair dryers,and a minibar in your room. Beware of minibars. You can be surprised when you pay your bill. 

When you arrive,a doorman greets you,and a porter takes your bags. Tip the porter at least $1per bag. If the doorman calls a taxi for you, tip him $1. If he has to stand out in the rain,you might want to tip more. 

The porter takes the bags to your room. Sometimes the desk clerk will direct you to the room,and the porter will follow with the bags. The porter or bellman will open and www.docin.com 6 show you the room. If you don’tlike the room,ask the porter to call the front desk about a replacement. 

The next thing you should do,no matter what sort of hotel, is to find the emergency and fire exits. Check to see whether you need more towels, pillows, blankets, hangers,or an iron. If you do, call housekeeping right away. Calling late at night, when there is a reduced staff,can create difficulties and delays. 

Fancy hotels have a concierge, in the European tradition. The concierge desk is generally located near the registration desk. Here you can obtain theater, concert, and sports tickets？ look at local restaurant menus and make dining reservations; and find out about car rentals, sightseeing tours,babysitters,and even traffic and weather conditions. A good concierge is a miracle worker who seems to know everything about everything. 

20.What do you have to pay for after use at a fancy hotel according to the passage？

A.The iron

B.The bathrobe

C.The minibar

D.The hairdryer

Who is probably the person that takes your luggage to your room？A.The desk clerk

B.The porter 

C.The bellman

D.The doorman 

A concierge(Para,5)is probably someone who_______ A.babysits for hotel guests 

B.works as a sightseeing guide for hotel guests 

C.takes hotel guests to restaurants 

D.provides hotel guests with information and services

Which of the following can you ask for more？ A.Pillows and blankets

B.Towels and TV sets 

C.Hangers and keys

D.Curtains and lights 

请帮忙给出每个问题的正确答案和分析，谢谢！

The desk clerk in the hotel gave me____.

A.two piece of paper

B.two piece of papers

C.two pieces of paper

D.two pieces of papers

Will you need an experienced desk clerk for your hotel next summer？

A)明年夏季你是否需要为你们旅馆找一名前台领班吗？

B)明年夏季你是否需要为你们旅馆设一名办公室职员？

C)不知贵旅馆明年夏天是否需要一名有经验的前台服务员？

D)来年夏季你们旅馆是否需要招收一名有工作经历的前台服务员？

E)明年夏季你需要为你们旅馆购置一台优质座钟吗？

–– Clerk: Good morning. Can I help you？

–– Thompson: Yes, I’d like a ticket to New York 9: 15 tom rrow morning.

–– Clerk: ____

–– Thompson: Single, please.

A: Single or two？

B: Single or double？

C: Single or back？

D: Single or return？

–– Clerk: Good morning. Can I help you？

–– Mr. Liu: Yes, I'd like a one-way ticket to Manchester 8: 15 tomorrow evening.

–– Clerk: Fifteen pounds, please.

–– Mr. Liu:____.

A: Here it is

B: There is the payment

C: Here you are

D: Take the payment, please

We are interested in the desk lamps you () in the May issue of “Good Housekeeping”.

A、advertising

B、being advertised

C、advertised

D、have advertised

A．Single or two

B．Single or return

C．Single or double

D．Single or back

Clerk: Good morning. Can I help you？

Mr. Smith: Yes, I'd like a ticket to New York 9:15 tomorrow morning.

Clerk: ______？

Mr. Smith: Single, please.

A．Single or two

B．Single or return

C．Single or double

D．Single or back