All managers should possess some types of skills as___.A、human skillsB、conceptual skills

A.upper management

B.middle managers

C.systems managers

D.first-line managers

E.all managers

A.use a free-rein management styl

B. that allows subsidiary managers to make all decisions

C.only hire managers from the parent company's country

D.approve all actions and decisions taken by subsidiary managers

E.effectively communicate the goals that subsidiary managers should follow

A.In combination, personal observation and written reports are considered superior to other methods

B.Statistical reports are the single most effective method

C.Managers should use as many as three different methods when possible

D.Managers should use all four methods, if possible

E.It is not advised to utilize oral reports and personal observation as dual methods

A、Managers should order all member work together.

B、Coach set strict rules for all the team members to obey.

C、Team members should be persuaded to cooperate with each other.

D、Team members should learn to show off personal ability.

A.The control process should be identical across all organizational geographic areas

B.All cultures tend to respond similarly to control systems

C.Managers of foreign operations tend to be less closely controlled by the home office

D.Technologically advanced nations tend to use indirect control devices

E.Less technologically advanced nations tend to be highly decentralized

40 The Pareto Principle is a technique used by quality managers to determine which quality control problems of a particular service or manufacturing process should be corrected. Which of the following statements represents the philosophy of the principle？

A. In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected.

B. the majority of defects are caused by a small percentage of the identifiable problems. Improvements efforts should be reserved for these vital few problems.

C. in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.

D. generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.

E. A and D

158 The Pareto Principle is a technique used by quality managers to determine which quality control problems of a particular service or manufacturing process should be corrected. Which of the following statements represents the philosophy of the principle？

A. In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected.

B. the majority of defects are caused by a small percentage of the identifiable problems. Improvements efforts should be reserved for these vital few problems.

C. in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.

D. generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.

E. A and D

ntrol problems of a particular service or manufacturing process should be corrected. Which of the following statements represents the philosophy of the principle？

A . In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected.

B . the majority of defects are caused by a small percentage of the identifiable problems. Improvements efforts should be reserved for these vital few problems.

C . in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.

D . generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.

E . A and D

el Department Manager has asked all the department managers to hand in their talent demand. Write an email to the Personnel Department Manager: saying how many staff your department need and why describing what kind of person you need stating when the staff should come to work. Write 40-50 words. To: Personnel Department Manager From: The Line Manager Date: Subject: Talent Demand

very complex. Generally speaking, the Accounts Department is __1__ for calculations of pay, while the Personnel Department is interested in discussions with the employees about pay.

If a firm wants to __2__ a new wage and salary structure, it is essential that the firm should decide on a __3__ of job evaluation and ways of measuring the performance of its employees. In order to be __4__, that new pay structure will need agreement between Trade Unions and employers. In job evaluation, all of the requirements of each job are defined in a detailed job description. Each of thsoe requirements is given a value, usually in "points", which are __5__ together to give a total value for the job. For middle and higher management, a special method is used to evaluate managers on their knowledge of the job, their responsibility, and their __6__ to solve problems. Because of the difficulty in measuring management work, however, job grades for managers are often decided without __7__ to an evaluation system based on points.

In attempting to design a pay system, the Personnel Department should __8__ the value of each job with these in the job market. __9__, payment for a job should vary with any differences in the way that the job is performed. Where it is simple to measure the work done, as in the works done with hands, monetary encouragement schemes are often chosen, for __10__ workers, where measurement is difficult, methods of additional payments are employed.

[A]compare

[B]responsible

[C]useful

[D]added

[E]find

[F]reference

[G]indirect

[H]method

[I]successful

[J]combined

[K]Necessarily

[L]capacity

[M]ability

[N]Basically

[O]adopt