听力原文：Why do people want to save the whales Why do people want to save the whales Beca

听力原文：W: This crazy bus schedule has got me completely confused. I can’t figure out

when my bus to Cleveland leaves. M: Why don’t you just go to the ticket window and ask？ Q:

What does the man suggest the woman do？

A.Read the notice on the window.

B.Board the bus to Cleveland.

C.Go and ask the staff.

D.Get a new bus schedule.

听力原文：M: I've lost my credit card issued by your bank. What should I do, please？

W: I am sorry for that. But you have to go to that counter over there for the card business.

Q: Why does the customer come to the bank？

(15)

A．He got a credit card of his friend and come to ask how to use it.

B．He got a card and did not know whose card it is.

C．He has lost his credit card and come to ask what to do.

D．He has found a credit card and come to ask what to do.

听力原文：M: So, what do you want to do tomorrow？

W: Well, let's look at this city guide here. Uh, here's something interesting. Oh! Why don't we first visit the art museum in the morning.

M: Okay. I like that idea. And where do you want to eat lunch？

W: How about going to an Indian restaurant？ Humm. The guide recommends one downtown a few blocks from the museum.

M: Now that sounds great. After that, what do you think about visiting the zoo？ Umm, well, it says here that there are some very unique animals not found anywhere else.

W: Well, to tell the truth, I'm not really interested in going there. Why don't we go shopping instead？ There are supposed to be some really nice places to pick up souvenirs.

M: Nail, I don't think that's a good idea. We only have few traveler's checks left, and I only have fifty dollars left in cash.

W: No problem. We can use your credit card to pay for MY new clothes.

M: Oh, no. I remember the last time you used my credit card for your purchases.

W: oh well. Let's take the Subway down to the seashore and walk along the beach,

M: Now that sounds like a wonderful plan.

(23)

A．Italian.

B．Indonesian.

C．Indian.

D．French.

原文：M: Good morning, Miss Smith. I’m sorry to trouble you. W: Good morning, nottll. Plese be seted. Wht cn I do for you M: It’sbout my son. W: He isn’t in trouble. I hope he’s doing well inll his lessons. He’ll do well in the exms. M: Except in Chinese, I’mfrid. He sys tht he is little wek in Chinese. W: Is he I’m sorry to her tht. M: Tht’s why I’ve come to see you. I’m worriedbout his Chinese. He my fll the others when he comes bck. W: Wht do you men M: We’ll go bck to London for holidy for two months. We hven’t been bck for three yers. M: I see. I think tht mybe his Chinese techer cn give him some homework to do during the holidy. He won’t fll behind the others when he comes bck. Why does the mn go to see the womn Becuse he will go bck to Englnd. B．Becuse his son will go bck to Englnd. C．Becuse he is concernedbout his son’s studies.

A．Because he will go back to EnglanD

B．Because his son will go back to EnglanD

C．Because he is concerned about his son’s studies．

W： Hi Leo， why do you say English would become the world language？

M： Well。 For one thing， it’s so commonly used， the only language that is used by more people is Chinese。

W： Why is English spoken by so many people？

M： It’s spoken in many countries of the world because of the British empire。 And now of course is the influence of America as well。

W： Many students find English a difficult language to learn。

M： Oh， all languages are difficult to learn。 But English does have two greatest advantages。

W： What are they？

M： Well， first of all， it has a very international vocabulary。 It has many German， Dutch， French， Spanish and Italian words in it。 So speakers of those languages will find many familiar words in English。 In fact， English has words for many other languages as well。

W： Why is that？

M： Well， partly because English speakers have travelled a lot， they bring back words with them。 So English really does have an international vocabulary。

W： And what is the other advantage of English？

M： It that English grammar is really quite easy。 For example， it doesn’t have dozens of different endings for its nouns， adjectives and verbs， not like Latin， Russian and German for example。

W： Why is that？

M： Well， it’s quite interesting actually， it’s because of the French。 When the French ruled England， French was the official language， and only the common people spoke English。 They tried to make their language as simple as possible。 So they made the grammar easier。

Questions 9 to 11 are based on the conversation you’ve just heard。

Q9： What does the man say about Chinese？

Q10： What made English a widely used language？

Q11： What is said to be special about English vocabulary？

SECTION A CONVERSATIONS

Directions: In this section you will hear several conversations. Listen to the conversations carefully and then answer the questions that follow.

听力原文：W: How can I help you？

M: I'd like to return this sweater for a refund. I bought it a week ago.

W: Well, what seems to be the problem？

M: Isn't it obvious by just looking at it？ The first time I washed and dried it, the thing shrank at least five sizes.

W: I see what you mean, but did you follow the washing instructions？ I think it says here ... right here on the label to hand wash it and then to dry it on low heat.

M: How was I supposed to know that？ The label is written in Chinese! And something else i The stitching is coming undone and the color faded from a nice dark blue to a seaweed green.

W: Listen, sir. What I can do is allow you to exchange the sweater for another one.

M: I don't want to exchange it for anything! I just want my money back!

W: Well, I can give you credit on your next purchase, and since the item you purchased was on clearance, we can't give you a refund. Anyway, you can only return items with a receipt within six days, and unfortunately, that was yesterday in your case.

M: But, your store was closed yesterday because of the national holiday. Listen, I give up. Your store policies are completely unreasonable, and how do you expect people to shop here？

W: You did... Ha, ha...

M: Take your sweater. You should open up a pet store and sell it as a dog sweater.

What is among the reasons why the man wants to return the item？

A．It is the wrong size.

B．The fabric is coming apart.

C．It is stained.

D．It has no label.

听力原文：W: Do you think you can give an exact definition of "management", Mr. Rogers？

M: [19] Management is the process of achieving results through other people.

W: What are the functions of management？

M: There are mainly four. The first is planning. Managers define goals, establish strategy and develop plans to co-ordinate activities.

W: That's not easy, I think.

M: No. And the second is organizing, which means managers will determine what tasks to be done, who is to do them, how the tasks are to be grouped, who reports to whom, etc.

W: That's complicated.

M: And the third is leading. It includes motivating subordinates, directing others, selecting the most effective communication channels and resolving conflicts.

W: Do you think the goal of good management is to get rid of conflicts？

M: Actually, we've made considerable progress towards overcoming the view that conflict is bad.

W: [20] So you mean conflicts can be good for an organization？

M: [20] Yes. Conflicts can be used to bring about substantial changes to the existing power structure, current patterns of interaction between people at work, and attitude.

W: That surprises me.

M: The last function controlling means to monitor activities to ensure they are being accomplished as planned, and correct significant deviations.

W: It is said that all managers need to realize that the more they delegate now, the less time it will take to accomplish tasks later. Is that true？

M: Right. [21] Without delegation, managers run the risk of being a "doer" rather than a "manager'.

W: Can I understand this as "delegation is a ticket to ride free and have others to do your work"？

M: Not exactly. It is rather a means for managers to focus on their true functions.

(20)

A．It is getting things done through other people.

B．It is helping an organization find the right staff.

C．It is assembling people of different abilities.

D．It is communicating between colleagues.

听力原文： When people care for an elderly relative, they often do not use available community services such as adult daycare centers. If the caregivers are adult children, they are more likely to use such services, especially because they often have jobs and other responsibilities. In contrast, a spouse usually the wife, is much less likely to use support services or to put the dependent person in a nursing home. Social workers discover that the wife normally tries to take care of her husband herself for as long as she can in order not to use up their life savings. Researchers have found that caring for the elderly can be a very positive experience. The elderly appreciated the care and attention they received. They were affectionate and cooperative. However, even when care-giving is satisfying, it is hard work. Social workers and experts on aging offer caregivers and potential caregivers help when arranging for the care of an elderly relative. One consideration is to ask parents what they want before they become sick or dependent. Perhaps they prefer going into a nursing home and can select one in advance. On the other hand, they may want to live with their adult children. Caregivers must also learn to state their needs and opinions clearly and ask for help from others especially brothers and sisters. Brothers and sisters are often willing to help, but they may not know what to do.

Questions:

29. Why are adult children more likely to use community services to help care for elderly parents？

30. Why are most wives unwilling to put their dependent husbands into nursing homes？

31. According to the passage，what must caregivers learn to do？

(30)

A．They think they should follow the current trend.

B．Nursing homes are well-equipped and convenient.

C．Adult day-care centers are easily accessible.

D．They have jobs and other commitments.

听力原文：W: Hello.

M: Hi, Sally, this is Phil.

W: Great to hear from you Phil! How have you been doing？

M: To tell you the truth, I'm very worried about our final examinations next month. For one thing, I can't sleep.

W: I sympathize! I went through the same thing last year.

M: That's exactly why I'm calling you. Do you have any suggestions for coping with anxiety？ You know how I hate exams!

W: Well, last year the university offered a stress-management course at about this time. Have you been in contact with the student health services？

M: No, I haven't had time!

W: Funny, isn't it？ Just when students need help most, we can't afford the time to get it!

M: Well, perhaps I should find out more about this stress-management course. Things have got to get better!

W: I suggest you call the health services tomorrow. They open at nine a. m.

M: Thanks, ally. I'll let you know how it goes.

W: Best of luck! And have a good night's sleep!

M: That's easier said than done!

(20)

A．Anxiety.

B．Truth.

C．Sympathy.

D．Time.

Q: What does the man say about Chinese？

W: Hi, Leo. Why do you say English will become the world language？

M: Well, for one thing, it's so commonly used. The only language that is used by more people is Chinese.

W: Why is English spoken by so many people？

M: It's spoken in many countries of the world because of the British Empire. And now, of course, there's influence of America as well.

W: Many students find English a difficult language to learn.

M: Oh, all languages are difficult to learn. But English does have two great advantages.

W: What are they？

M: Well, first of all, it has a very international vocabulary. It has many German, Dutch, French, Spanish and Italian words in it. So speakers of those languages will find many familiar words in English. In fact, English has words from many other languages as well.

W: Why is that？

M: Well, partly because English speakers have travelled a lot. They bring back words with them, so English really does have an international vocabulary.

W: And what's the other advantage of English？

M: It's that English grammar is really quite easy. For example, it doesn't have dozens of different endings for its nouns, adjectives and verbs, not like Latin, Russian, and German for example.

W: Why is that？

M: Well, it's quite interesting actually. It's because of the French. When the French ruled England, French was the official language and only the common people spoke English. They try to make the language as simple as possible, so they made the grammar easier.

A.It is more difficult to learn than English.

B.It is used by more people than English.

C.It will be as commonly used as English.

D.It will eventually become a world language.