A user calls the help desk and explains that they just purchased a Macintosh computer. Whe

A telephone user may pay a fixed monthly charge and (allow) ______ to make an unlimited number of local calls in the month.

A. Put all other work orders on hold and assist the user with all their computer issues.

B. Have another technician take over support calls for this user.

C. Explain that the user needs to fill out a work order for the computer problems.

D. Ask the user to call another technician for more in-depth assistance.

A.A hacker pretends to be the superuser and spoofs a user into allowing him into the system

B.A hacker calls a user and pretends to be a system administrator in order to get the user’s password

C.A computer (or network) pretends to be a trusted host(or network)

D.A hacker gains entrance to the building where the network resides and accesses the system by pretending to be an employee

y to add USB ports and an additional network card to their laptop. Which of the following would meet the user’s requirements？（）

A. Docking station

B. Self powered USB hub

C. KVM switch

D. Non-powered USB hub

er and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user？（）

A. “Sometimes computers are just strange, but it seems to be working now.”

B. “You gave them the wrong address and caused this problem.”

C. “The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”

D. “The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”

How the article describes iPad software features from the view of Application？

A.Although the iPad is not designed to replace a mobile phone, a user can use a wired headset or the build-in speaker and microphone and place telephone calls over Wi-Fi or 3G using a VoIP application.

B.The layout of the music library is similar to that of an iPod or current Symbian S60 phones.

C.On iTunes, the feature shows the different album covers in a scroll-through photo library.

D.The interface is centered around the home screen, a graphical list of available applications.

added to the Active Directory and placed into the Domain Users group and the SW_DEV group. The Domain Users group has access to the company‘s intranet website and time card system. The SW_DEV group has access to the source code library server. You have created roles that correspond to each Active Directory group. The user calls the help desk stating that they cannot access the source code library server.Which two troubleshooting tools would you use on the Junos Pulse Access Control Service to resolve the issue？（）

A. Perform a policy trace for the specific user and review the output to isolate the problem.

B. Review the Events log.

C. Review the Admin Access log to verify that the user has the correct permissions to access the SVVJDEV resource.

D. Review the User Access log to verify that the user is getting mapped to both the Domain User role and the SW_DEV role.

User programs interact with the kernel through a set of standard(71). They request services to be provided by the kernel. Such services would include accessing a file: open close, read, write, link, or execute a file; starting or(72)accounting records; changing ownership of a file or(73); changing to a new directory; creating,(74), or killing a process; enabling access to hardware devices; and setting limits on system resources. Unix is a multi -user, multi -tasking operating system. You can have many users logged into a system simultaneously, each running many programs. It's the kernel's job to keep each process and user separate and to regulate access to(75), including cpu, memory, disk and other L/O devices.

A．system commands

B．system transfer

C．system calls

D．system rings

calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call？ （）

A. Talk to co-workers while interacting with customers to help diagnose the issues

B. Be culturally sensitive

C. Provide each user with a complete, detailed report of the current outage status

D. Listen and do not interrupt a customer and then provide a brief status update

ginal API.That is,existing program binaries should continue to operate when run on a system supporting the new API.In addition,existing （72） that are re-compiled and run on a system supporting the new API should continue to operate.Simply put,the API （73） for multicast receivers that specify source filters should not break existing programs.The changes to the API should be as small as possible in order to simplity the task of converting existing （74） receiver applications to use source filters.Applications should be able to detele when the new （75） filter APIs are unavailable(e.g., calls fail with the ENOTSUPP erroe) and react gracefully(e.g., revert to old non-source-filter API or display a meaningful error message to the user).

71.

A.capability

B.compatibility

C.labiality

D.reliability