题目
A. Docking station
B. Self powered USB hub
C. KVM switch
D. Non-powered USB hub
第1题
An external customer is someone who works within the company. ()
第3题
A.Dealing effective with a customer who has a problem can make him/her into a more loyal customer
B.Dealing efficient with a customer who has a problem can make him/her into a more loyal customer
C.Dealing effectively with a customer who has a problem can make him/her into a more loyal customer
D.Dealing eficiency with a customer who has a problem can make him/her into a more loyal customer
第4题
A. the customer standing right in front of them.
B. the customer who owes the company the most money.
C. the customer calling on the phone.
D. the customer they have an appointment with in an hour.
第7题
第8题
A.took out
B.fished out
C.made out
D.picked out
第9题
A.Thinking it a time to attract the customer’ attention.
B.Seeing it as an opportunity to motivate the customer’s desir
C.Regarding it as a chance to arouse the customer’s interest.
D.Considering it as a move to trigger the customer’s action.
第10题
A. the customer
B. IBM customer engineer
C. certified IBM Business Partner
D. IBM Maintenance and Technology Support organization
第11题
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