When going through the immigration formalities, you should show your ticket, passport and immigration card.（）

A.You can recharge the SVT at the TVM. Please queue up!

B.You may take line 1 to the BEIDAJIE ZHAN, and transfer to the line 2 to BEI KEZHAN.

C.You are going in the wrong direction. Use your right hand to hold the ticket when going through the gate.

D.You can get the ticket by using note/coins，This is the note /coins slot.

Question 9 Complete the following paragraph by adding details.

Make sure your tone and the vocabulary you use are in unity with the relevant paragraph.

Write about 60-80 words. Write your answer on the Answer Sheet.

Two Traits of a Successful College Student

First-time college students don't realize the reality shock they will receive when they get to college. High school and college atmosphere are extremely different in many ways and college students face many new challenges. To get through college successfully, all first-time college students must be dedicated and independent.

Dedication is a primary part of being successful in college. Students must work hard and take action to learn at a college level. Assignments can't be left until the last minute like they might have been in high school. College students must be willing to speak up in class and ask questions when they don't understand. Dedication means setting priorities for success; dedication means putting off going out with friends and caring about producing the best work possible. Dedicated students will do their work and do it well, spending hours reading textbooks, reviewing notes, and revising essays.

However, having dedication is not the only trait college students need to survive. College students must also be independent. (Supply the missing details)_____________________________________________.

College students need to know that being independent is a skill to acquire for college success, as well as life-long success.

College is hard work. Most first-time college students will struggle with the new experience, yet by being dedicated and independent, they will thrive in the college world.

A.The ticket is invalid. It is only valid on the day of purchase.

B.You may take line 1 to the BEIDAJIE ZHAN, and transfer to the line 2 to BEI KEZHAN.

C.You can get the ticket by using note/coins，This is the note /coins slot.

D.You are going in the wrong direction. Use your right hand to hold the ticket when going through the gate.

Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.

Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.

Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for.

1. The goal of customer service is to give customers an experience that meets their expectations.{T; F}

2. Leave your customer with an unanswered question is unacceptable.{T; F}

3. Both positive body language and negative body language are necessary in customer service.{T; F}

4. Eye contact is one of the most important aspects of positive body language.{T; F}

5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them.{T; F}

A.You are going in the wrong direction. Use your right hand to hold the ticket when going through the gate.

B.You may take line 1 to the BEIDAJIE ZHAN, and transfer to the line 2 to BEI KEZHAN.

C.You can get the ticket by using note/coins，This is the note /coins slot.

D.The ticket is invalid. It is only valid on the day of purchase.

Passage 2

How can we ease the process of coming to terms with a new culture？Everyone going to work or study in an alien culture for any length of time will experience culture shock. Sooner or later frustrations and despondency stemming from trying to come to terms with unfamiliar ways will arise. However , it' s possible to take steps to lessen the severity of culture shock and to hasten adjustment to the culture of the new country , to the host culture.

First , newcomers need to remember that the host culture has its own reasons for doing things in a certain way. When you run up against difficulties , try to avoid the simple assumption that people are behaving in an unreasonable or hostile fashion. Be more charitable. Assume instead that your expectations were thwarted because you didn' t yet quite grasp the local ways. Suspend judgment until you are sure you understand the case fully.

Such understanding can come from several sources. One of the most important is from those who come from the same cultural background , who have gone through the same experience and successfully adjusted to life in the new environment. Adaptation is on occasion a two-way process. British workers in a Japanese factory in England have to learn to adapt to the different work practices imported by their Japanese managers from Japan; at the same time the latter have to become acclimatized to life in England....

21. Only a few people may experience culture shock when they come to a new culture.

22. It is important to understand that different cultures have different ways of doing things.

23. People tend to show hostile behavior. when they are in a foreign country.

24. It is useful to talk to people who are newly adjusted to the new culture.

25. It is enough for the newcomers in a culture to adapt themselves.

But one day Mom changed our world forever. She turned off the TV. Our mother had only been able to get through third grade. But she was much brighter and smarter than we boys knew at the time. She had noticed something in the suburban houses she cleaned -- books. So she came home one day, snapped off the TV, sat us down and explained that her sons were going to make something of themselves. "You boys are going to read two books every week," she said. "And you're going to write me a report on what you read."

We moaned and complained about how unfair it was. Besides, we didn't have any books in the house other than Mom's Bible. But she explained that we would go where the books were: "I'll drive you to the library."

So pretty soon there were these two peevish boys sitting in her white 1959 Oldsmobile on their way to Detroit Public Library. I wandered reluctantly among the children's books. I loved animals, so when I saw some books that seemed to be about animals, I started leafing through them.

The first book I read clear through was Chip the Dam Builder. It was about beavers. For the first time in my life I was lost in another world. No television program had ever taken me so far away from my surroundings as did this verbal visit to a cold stream in a forest and these animals building a home.

It didn't dawn on me at the time, but the experience was quite different from watching TV. There were images forming in my mind instead of before my eyes. And I could return to them again and again with the flip of a page.

Soon I began to look forward to visiting this hushed sanctuary from my other world. I moved from animals to plants, and then to rocks. Between the covers of all those books were whole worlds, and I was free to go anywhere in them. Along the way a funny thing happened: I started to know things. Teachers started to notice it too. I got to the point where I couldn't wait to get home to my books.

Now my older brother is an engineer and I am chief of pediatric neurosurgery at John Hopkins Children's Center in Baltimore. Sometimes I still can't believe my life's journey, froma failing and indifferent student in a Detroit public school to this position, which takes me all over the world to teach and perform. critical surgery.

But I know when the journey began -- the day Mom snapped off the TV set and put us in her Oldsmobile for that drive to the library.

We can learn from the beginning of the passage that

A．the author and his brother had done poorly in school.

B．the author had been very concerned about his school work.

C．the author had spent much time watching TV after school.

D．the author had realized how important schooling was.