The key to a good interview is through preparation. If you have prepared yourself well, th

A．Y

B．N

C．NG

coffee breaks he wanted.

A. long

B. short

C. much

D. little

What is the key to earning money from something you like？

A．Picking the right hobby.

B．Making yourself good at it.

C．Keeping it fun.

D．Working hard.

ngI’ve listened to Professor Smith’s tlkbout medicine,but I still hven’t got good understnding of its key _________.notes B．informtion C．words D．points

A．notes

B．information

C．words

D．points

According to the author, dealing with interpersonal conflict in the workplace __________.

A．can be more difficult for engineers

B．is the key to success in the workplace

C．leads to the development of effective relationships

D．prevents workers from working for the common good

A、Pay the bill first.

B、Don’t go away.

C、Where are you going？

D、May I have your key, sir？

A、After sales service is not important for online stores

B、Excellent after sales service is the key to the success of a business

C、Customers never share negative shopping experiences with others

D、Good after sales service has nothing to do with customer loyalty

请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”。

Good Communication Skills - Key to Success

Good communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into an error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered.

The steps for good communication skills:

1. Know what to say. Understand clearly the purpose and intent of your message.

2. Know how to say it. Begin by making eye contact , which shows confidence. Then pay attention to your body language.

3. Listen. After you've finished talking, you should stop, listen, and look for feedback and clues of comprehension.

4. Reach understanding. To communicate well is to understand and be understood.More tips for developing good communication skills:

1. The better you are able to express yourself, the better your ability to communicate.

2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views.

3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding.

4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking.

When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence.

Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals.

() 26. A message must be understood, interpreted or delivered correctly with communication.

() 27. When you talk with others you can pay little attention to your body language.

() 28. The better you are able to understand others, the better your ability to communicate.

() 29. Before stating your opinions, you'd better let the speaker finish his or her talking first.

() 30. Don't argue or debate with others if you feel angry or displeased.

最有效的保护E-mail 的方法是使用加密签宇，如()，来验证E-mail 信息。通过验证EE-mail 信息，可以保证信息确实来自发信人，并保证在传输过程没有被修改。

A、Diffie-Helinan

B、Pretty Good Privacy (POP)

C、Key Distribution Center (KDC)

D、IDEA

tion on the right key areas, measured by the right Key Performance Indicator (KPI). One of the most important aspects of a customer service KPI is what is often referred to as the Feel Good Factor. Basically the goal is not only to help the customer have a good experience, but to offer an experience that exceeds expectations. Several key points are listed as follows:

Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.

Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.

Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for.

1. The goal of customer service is to give customers an experience that meets their expectations.{T; F}

2. Leave your customer with an unanswered question is unacceptable.{T; F}

3. Both positive body language and negative body language are necessary in customer service.{T; F}

4. Eye contact is one of the most important aspects of positive body language.{T; F}

5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them.{T; F}