________. Can you tell me where the library is？

A.I think so

B.You must be joking

C.You are welcome

A．No more

B．Just a little

C．I’ve had enough

D．Yes, I would

A.长TE,长TR long TE and long TR

B.长TE,短TR long TE and short TR

C.短TE,短TR short TE and short TR

D.短TE,长TR short TE and long TR

A.长TE,长TR long TE and long TR

B.长TE,短TR long TE and short TR

C.短TE,短TR short TE and short TR

D.短TE,长TR short TE and long TR

A．No more

B．Just a little

C．I’ve had enough

D．Yes, I would

A.长TE,长TR long TE and long TR

B.长TE,短TR long TE and short TR

C.短TE,短TR short TE and short TR

D.短TE,长TR short TE and long TR

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:

Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.

Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.

Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.

Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.

The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.

1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}

A. staff members

B. company managers

C. those who accompany them

2. When a customer shouts rudely at you, you should {A、B、C}.

A. argue back and protect yourself

B. keep quiet and leave the customer alone

C. keep calm and listen carefully to the customer

3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.

A. Your mouth is not more important for you than your ears.

B. You should listen more than you speak.

C. You should talk more than you listen.

4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}

A. Be concerned.

B. Be patient.

C. Be amused.

5. Which of the following statements is true according to the passage？ {A、B、C}

A. When the customers complain, you needn’t listen carefully.

B. You needn’t say sorry to those angry customers.

C. You should relax yourself and try to understand the angry customers.

A.So soon! I hope you've enjoyed it.

B.Have a cup of te

C.Not at all.

D.How about a cup of coffee？

This is especially true in fast impressions. According to research from Princeton University, people assess your competence, trustworthiness, and likeability in just a tenth of a second, solely based on the way you look. The difference between today’s workplace and the “dress for success” era is that the range of options is so much broader. Norms have evolved and fragmented. In some settings, red sneakers or dress T-shirts can convey status; in others not so much. Plus, whatever image we present is magnified by social-media services like LinkedIn. Chances are, your headshots are seen much more often now than a decade or two ago. Millennials, it seems , face the paradox of being the least formal generation yet the most conscious of style. and personal branding. It can be confusing. So how do we navigate this？ How do we know when to invest in an upgrade？ And what’s the best way to pull off one that enhances our goals？ Here are some tips:

41_________________ As an executive coach, I’ve seen image upgrades be particularly helpful during transitions-when looking for a new job, stepping into a new or more public role, or changing work environments. If you’re in a period of change or just feeling stuck and in a rut, now may be a good time. If you’re not sure, ask for honest feedback from trusted friends, colleagues and professionals. Look for cues about how others perceive you. Maybe there’s no need for an upgrade and that’s OK.

42.__________________ Get clear on what impact you’re hoping to have. Are you looking to refresh your image or pivot it？ For one person, the goal may be to be taken more seriously and enhance their professional image. For another, it may be to be perceived as more approachable, or more modern and stylish. For someone moving from finance to advertising, maybe they want to look more “SoHo.”(It’s OK to use characterizations like that.)

43.____________________ Look at your work environment like an anthropologist. What are the norms of your environment？ What conveys status？ Who are your most important audiences？ How do the people you respect and look up to present themselves？ The better you understand te cultural context, the more control you can have over your impact.

44._____________________ Enlist the support of professionals and share with them your goals and context. Hire a personal stylist, or use the free styling service of a store like. Crew. Try a hair stylist instead of a barber. Work with a professional photographer instead of your spouse or friend. It’s not as expensive as you might think.

45_____________________ The point of a style. upgrade isn’t to become more vain or to spend more time excessing over what to wear. Instead, use it as an opportunity to reduce decision fatigue. Pick a standard work uniform. or a few go-to options. Buy all your clothes …. once with a stylist instead of shopping alone, one article of clothing at a time.

A、Create a new image of yourself

B、Decide if the time is right

C、Have confidence in yourself

D、Understand the context

[E] Work with professionals

[F] Know your goals

[G] Make it efficient

41__________________

43

45

42

44

请帮忙给出每个问题的正确答案和分析，谢谢！