His team used a method known _____ gene－sequencing to make a map of the genetic materi

50 Which of the following is least likely to be used in explaining to a team member why you consider his/her performance substandard？

A. Project office memo

B. counseling session

C. project team meeting

D. formal letter

E. individual conversation

onsider his/her performance substandard？

A Project office memo

B counseling session

C project team meeting

D formal letter

E individual conversation

he 5 questions (No.41 through No.45) that follow. The answevs (in not more than 3 words) should be written after the corresponding numbers on the Answer Sheet.

Gmail(Google Email)Notice

Subject： Your Gmail account has bean inactive for a long time

From “The Gmail Team”gmail-noreply@gmail,com

Time2008-06-26 14：12：15

To wanghaiyan@163.com

Hi there，

We’ve noticed that you haven’t used your Gmail account，wanghaiyan@ gmail.com，for quite some time.In order to make Gmail better for our users，we’ve added a lot of things in the last few months and we hope you’ll want to start using your account again.

Stop worrying about storage(存储量).Your account now has 5000 megabytes(兆字节)of free storage and our plan is to continue growing your storage by giving you more space as we are able.

The Gmail interface(界面)is now available in 12 languages.If you don’t see the language you want on this list.Look for it in the future because we’re going to keep adding more.

We’re still working hard every day to build for you the best email service around.But to keep Gmail great for our users.we may have to close inactive accounts after 9 months.So，we hope you’11 give us another chance.To log in(登录)to your Gmail account，just visit：http：//gmail,google,com.

Thanks.

The Gmail Team

41.Why does the Gmail Team write to the Gmail user？

Because the user hasn’t used his/her Gmail_______for quite some time.

42.What kind of storage the user’s account now has？

It now has 5，000 megabytes of_________________________storage.

43.How many languages are available in the Gmail interface now？

__________________________________________________________.

44.What may happen to the user’s account if it is inactive for 9 months？

The Gmail team may have to_______________the user’s account.

45.What is the purpose of the Gmail team in sending this email？

They hope the user will______________the account.

. kids wear clothes with his picture on them. Jerseys(球服)with his number 23 on the front, jackets with the Bulls on the back, and Air Jordan sports shoes all reflect the fame of this superstar. Michael Jordan has become the most famous attraction of the world’s favorite spectator sport.

Michael Jordan was born in 1963 in Brooklyn, New York. Growing up Michael did not look like a future superstar. He was very shy and didn’t like to talk to other people about himself. He was also very short. He showed little promise of having a future career in basketball. When he tried out for the freshman team in high school, Michael didn’t make it. The next year, however, he grew tall enough to join the team.

Michael’s road to fame began at the University of North Carolina. He brought an acrobatic styleto the game that few had seen before. Michael used his quickness and strength to reach the basket again and again. He became famous for his powerful slam dunk(灌蓝). Basketball fans from all over the world began to take notice. One reporter wrote that when Michael went up to dunk the basketball , it looked like he could fly. He was given the nickname "Air Jordan".

Kids all over the world wear the things related to Jordan except ______.

A．shoes

B．jerseys

C．jackets

D．socks

eated an innovative way

of selling cars to the public which takes advantage of the greater freedom given to independent car distributors to

market cars more aggressively within the European Union. This reduces the traditional control and interference of the

automobile manufacturers, some of whom own their distributors. He has opened a number of showrooms in the

London region and by 2004 Auto Direct had 20 outlets in and around London. The concept is deceptively simple;

Mark buys cars from wherever he can source them most cheaply and has access to all of the leading volume car

models. He then concentrates on selling the cars to the public, leaving servicing and repair work to other specialist

garages. He offers a classic high volume/low margin business model.

Mark now wants to develop this business model onto a national and eventually an international basis. His immediate

plans are to grow the number of outlets by 50% each year for the next three years. Such growth will place

considerable strain on the existing organisation and staff. Each showroom has its own management team, sales

personnel and administration. Currently the 20 showrooms are grouped into a Northern and Southern Sales Division

with a small head office team for each division. Auto Direct now employs 250 people.

Mark now needs to communicate the next three-year phase of the company’s ambitious growth plans to staff and is

anxious to get an understanding of staff attitudes towards the company and its growth plans. He is aware that you

are a consultant used to advising firms on the changes associated with rapid growth and the way to generate positive

staff attitudes to change.

Required:

(a) Using appropriate strategies for managing change provide Mark with a brief report on how he can best create

a positive staff response to the proposed growth plans. (12 marks)

How to Build Team Spirit and Get Best Sales Performance

A．It is a well-known fact that an organisation can achieve a greater success if a few peo-ple get united and work towards a goal together. An ordinary team can perform. betterprovided they are motivated. There are many instances， where a team approach has succeeded better compared to an organisation which is riddled with politics and manag-ers who only think about themselves. In fact this is a basic problem among Indians asthey always tend to develop "Frog Syndrome". The frog syndrome does not allow othercolleagues to go up in the ladder， which leads the organisation to become an ordinaryorganisation. Today the biggest problem in India many companies are facing is how todevelop team spirit among people. This is a very crucial point for the organisation tomake difference in today"s highly competitive environment. How can we develop suchthings today？ Of course， there are many ways which are given below.

Develop Team Not Individual Only

B．The role of manager is to ensure that the people become cohesive （有凝聚力的） andfeel proud to be the member of the team. It is quite possible provided the manager him-self is a team leader. He has to set the right target， create enthusiasm among the people，develop a positive attitude among the people and motivate them at the right time. Ifdone， it is nothing succeeds like success.

Right Team Spirit

C．Right team spirit brings within the organisation a vibrant feeling to an insider as well asoutsider. There is always willingness to walk an extra mile among people to achieve theset objective. This leads to more congenial （令人愉快的） atmosphere within the organi-sation. How many companies have succeeded in doing the same？ Does it bring smile toan ordinary person working in the organisation？ If yes， that organisation really can sur-vive for a longer time.

SMILE Within the Organisation

D．A happy employee always tends to achieve better. Many companies tend to take careof external customers but tend to forget the internal customers. Hence， companiesshould do retrospective analysis on satisfaction level of the internal employees. Buthow many companies bother to do that？ A real smile can help the organisation toachieve better sales.

SMILE = Sell More In Less Effort

E. How many people can bring a smile on the face of a person？ Therefore， there are feworganisations which excel. However， this is possible provided the manager becomes

a mentor.Manager Should Be a Mentor to the People

F. People always look towards a manager as mentor who can correct， guide and give con-structive criticism. Manager should go where the colleagues working under him requirehim to go. He should help his colleagues during the need of the hour. Can a managerdevelop himself to be a mentor so that people can rely on his advice？ A manager， if re-develop himself as a mentor， can definitely bring the team spirit among the people. Buthow many managers can be a mentor？ Many times a manager himself is a grumbler （爱发牢骚的人） and creates a polluted environment within the organisation as his person-ality may not be fit to do a particular job. Therefore， a manager should analyse his ownpersonality along with his colleagues" and ensure that his personality along with hiscolleagues" personality be suited to do the particular job. Application of sales grid （网）approaches will definitely help him to understand his own personality as well as his col-leagues". This analysis can help to take corrective action and will create a greater senseof responsibility and motivation among the people. We must motivate ourselves to mo-tivate others.

G. This is possible provided a manager make the job more challenging. In fact during therecent survey conducted by the author in India， the No.1 motivator factor is job enrich-ment. How many managers try to create innovations in their job fimctions of their col- leagues and associates？ How many managers remove the fear of instability？ How manymanagers ask themselves what new things they or their teams have done？ If this is doneregularly， the demotivation does not arise. Ordinary people can perform. extraordinarythings provided they bring the motivation and team spirit among the people. This is quite possible and a manager has a role to play. He should be proactive （主动的） inbuilding team spirit and take action.

Recognise Team Destroyers and Take Corrective Measures

H. There are certain people who because of the past experience can destroy the team spirit. Therefore， it is suggested that managers should identify "this grumbler" at right time and take corrective measures immediately. The cancerous cell should not be allowed to develop or proliferate （扩散）. Proper counselling can help the manager to correct the situation. He should not develop a dual personality. For example， in the office the tap is leaking， however， he does not bother as he feels that it is the job of administration but when he goes home he makes sure that the leakage of the tap is corrected. The dichoto- my （分裂） behaviour of the person cannot help him to develop team spirit. The manager should develop fatherhood of a spastic （痉挛的） child who is very caring， understand- ing his child. He has to therefore correct him， mend him with hope that the future will be bright.

Educate the Colleague Doing the Work in a Positive Manner

I. Managers must educate a colleague while working. The recent study among the field force revealed that the field representatives like to have a leader who is good at product knowledge and selling skills. During the visit of a leader if he ensures that he gives one or two new points to his colleagues， then the interaction between the two becomes more fruitful. Fox example， if a zonal manager visits his team he may take up the product training in the conference or during the field work followed by a written test of the same subject. This concept was tried by the author in one of his client"s companies wherein he noticed that the representative never used to respect his senior because of his lack of knowledge on the product. This process of inculcating （教授） the habit of interactions between the two brought a better team spirit and respect for each other. This activity re- suited into higher productivity of the area.

One influence the analysis about a manager‘s personality and his colleagues may have on them is that they will be more responsible and motivated.

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the actual negotiations, the negotiating teams make group decisions, and all team members are expected to present a united front.

Unlike most sports, which evolved over time from street games, basketball was designed by one man to suit a particular purpose. The man was Dr. James Naismith, and his purpose was to invent a vigorous game that could be played indoors in the winter.

In 1891, Naismith was an instructor at a training school, which trained physical education instructors for the YMCAs. That year the school was trying 【B1】______ up with a physical activity that the men could enjoy 【B2】______ the football and baseball seasons. None of the standard indoor activities 【B3】______ their interest for long. Naismith was asked to solve the problem by the school.

He first tried to 【B4】______ some of the popular outdoor sports, but they were all too rough. The men were getting bruised from tackling each other and 【B5】______ hit with equipment. So, Naismith decided to invent a game that would incorporate the most common elements of outdoor team sports without having the real physical contact. Most popular sports used a ball. So he chose a soccer ball because it was soft and large enough that it

【B6】______ no equipment, such as a bat or a racket to hit it. Next he decided 【B7】______ an elevated goal, so that scoring would depend on skill and accuracy rather than on 【B8】______ only. His goals were two peach baskets, 【B9】______ to ten-foot-high balconies at each end of the gym. The basic 【B10】______ of the game was to throw the ball into the basket. Naismith wrote rules for the game, 【B11】______ of which, though with some small changes, are still 【B12】______ effect.

Basketball was an immediate success. The students【B13】______ it to their friends, and the new sport quickly 【B14】______ on. Today, basketball is one of the most popular games 【B15】______ the world.

【B1】

A．to have come

B．coming

C．come

D．to come