Let's（散步）after dinner（）

A.Let's go for a walk

B.Let's go

C.Let's go swimming

A. Not at all.

B. Why not？

C. Never min

D. What is it？

A.after

B.before

C.while

D.when

Susan: Let's go to the restaurant and have dinner right now!

Marilyn: OK. Let's get in.

Susan: Thanks. _________.

A． After you

B． You go first

C． I'll follow you

D． Have fun

A.It's my favorit

B.It doesn't count.

C.I am with you.

D.Yes, let's go.

A. (), she’s a big girl now.

B.After all

C.Above all

D.First of all

E.For all

A.It’s my favorite.

B.It doesn’t count.

C.Yes,let’s go.

D.I am with you.

Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.

Top notch service will create______2___and a returning customer, which is what we all must strive for.

Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service？ Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.

Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.

A. vitalB. optionalC. priorityD. offeredE. loyalty

TALKING ABOUT BOXING DAY

A. People will give money and other gifts

B. Come on. Let s go.

C. Boxing Day D. Well, I see.

E. Yes, indeed so. _Zhang Hua and Peter are talking about Boxing Day after dinner._ …

PETER：Do you know what do we call the day after Christmas Day

ZHANG HUA：(1)But I don t know much about it.

PETER：Boxing Day is on December 26, the day after Christmas. People celebrate theholiday in many Commonwealth nations.

ZHANG HUA：(2)What would you usually do on Boxing Day

PETER：(3)to charitable institutions, needy individuals, and people in service jobs. And on that day, there are many discounts in the shopping centers and department stores.

ZHANG HUA：I guess the shopping centers must be very crowded.

PETER：(4)Do you want to go shopping

ZHANG HUA：I won t miss this opportunity.

PETER：I want to go too. (5)

ZHANG HUA：All right.

请聆听下面对话,将适合的字词填入空格中: promised force connecting solve reimburse The Contract Says. . . *ISP - Internet Service Provider M: Oh no. . . not again! I’m having realtrouble 1 _________ to the Internet. W: Me, too. You know Tom, since we changedISPs last month, we’ve had one problem after another. It’s really frustrating! M: The new ISP 2 _________ high-speed connection and superior service, but we’vehad nothing but trouble. W: Let’s look over our contract with them.If I recall correctly, there is a three-month trial period. M: Here it is. The contract says that ifthe service is unsatisfactory and they receive a complaint, the ISP needs to 3 _________ the problem within 7 days. W: And, what happens if they don’t M: They are required to 4 _________ us for our losses. W: Well, that should 5 _________ them to dealwith our problems immediately. Let’s call them now.