- Hello, Bill Burton speaking. ()? - Hello, Mr. Burton, this is Jenny Jenkins of Bradford and Sons returning your call.

A: Hello, Bill Burton speaking.

B: Hello, Mr. Burton, this is Jenny Jenkins of Bradford and Sons returning your call.()

A. It's my pleasure.

B. What can I do for you？

C. Is that Jenny speaking？

A. Hello, Sue

B. I'm terribly busy these days

C. Mind your own business

D. See you later

Conversation 2 A James, have you 1 Sam Clarke B No. Hello, Sam. 2 to meet you. I think we both 3 Bill Carlton. I used to 4 with him in Spain. C Oh, yes ... Bill. He’s in Moscow now. B Really I didn’t know that give him my 5 next time you see him. C Yes, I will. Conversation 4 A Hi, I’m John. B Hello, John. 6 to meet you. I’m Lisa from the Munich office. A Oh, Munich. I’ve never been, but I 7 it’s a 8 city, very lively. B Yes, it is. It’s great. You should come. The conference is going to be there next year. A I’d 9 to. I’ll look 10 to it.

CLERK: Hello, Big City Electricity, how may I help you today

PETERS:__1__.

CLERK: May I have your account number

PETERS: Certainly, it’s 4392107.

CLERK: Thank you, is this Mr. Peters

PETERS: Yes, this is Mr. Peters.

CLERK: Thank you. What can I help you with

PETERS: ___2_.

CLERK: I’m sorry to hear that___2_.

PETERS: The bill is 300% higher than last month.

CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.

PETERS: OK, Thank you for your help.

CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity

PETERS: I usually pay about $50 a month.

CLERK: Thank you.___4_

PETERS: $200. I can’t understand why.

CLERK: Yes, Mr. Peters. Was your usage different in any way

PETERS: No, it was an average month.

CLERK: I’m sorry there certainly seems to be a mistake.

PETERS: Well, I’m happy you agree with me.

CLERK: I’ll contact a service representative. And what’s your phone number

PETERS: 408-533-0875

CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.

A. I think I’ve been overcharged for the past month.

B. I’m terribly sorry about the mistake.

C. I’m calling concerning my electricity bill.

D. And how much did we charge on this bill

E. Why do you think we charged you too much

A. What happened？

B. Nice to meet you.

C. please take it easy.

D. No trouble at all.

E. Coffee, please.

F. I forgive you.

G. But he panned to.

H. Can I have the bill？

56. Tom: Hello, first let me introduce myself. I'm Tom Hall, I am in charge of MAP Advertising.

Tony: ______, I' m Tony Blair.

57. Student A: I am very grateful to you for taking so much trouble to explain the best way of getting there.

Student B: ______.

58. Child: Mom, I'm very sorry, really. I didn't mean to hurt you.

Mom: It's OK. ______. Do behave yourself next time!

59. Guest: Waiter! ______, please？

Waiter: Yes, sir. Here is the bill. The total is 200 yuan.

60. Doctor: ______？ You don't look well.

Patient: I broke my left leg when climbing the mountain yesterday.

A. Richard Crashaw

B. Henry Vaughan

C. Andrew Marvell

D. Robert Burton