If the guest is very rude to you when you are serving to him ,how would you like to do ?

n will you give him？情景对话

Guest: Well, I have to be off. Thank you for your wonderful dinner. Host: ______.

A．You're very kind to come.

B．Thank you for your invitation.

C．I'm glad you enjoyed it.

D．Take care.

A．Not at all

B．All right

C．That’s all right

D．Never mind

was no standard left. I checked the record of this guest, and found that he had always booked deluxe rooms.

I felt that it was perfect chance to up-sell. I checked the booked room with the guest, “Thank you very much for your reliance on our hotel, Mr. Gao. It’s my pleasure to serve you. This time, you have ordered a standard large-bed non-smoking for three nights, right？” “Yes.”

”I suggest you are on a business, right？ I’d like to suggest you try our executive floor. It’s newly decorated, and you will enjoy the top-level service. And there are many preferential treatments.”

“Really？ Then what preferential treatments can I have if I take that？”

“Mr. Gao, you need to use the internet to deal with you business, right？ The Internet service is not free, but you may have one-hour free Internet use each day if you take the ECF. In addition, 80 yuan’s free laundry service, 6 tins of free soft drinks, and so on. And for all of these, you will only need to pay another 20 yuan.”

Here I stopped to observe the reaction of the guest. He kept silence for a while, looking hesitated. Then I said. “Maybe your concern is not how much you will pay, but rather whether the room is worth the price. Would you like to make your decision after having a look at the show room？”

The guest felt very hard to turn down my warm-hearted offer, so he decided to take an executive room for three nights.

30、The guest booked a deluxe room in Lisa’s hotel（）

31、Lisa wanted to earn more money by recommending a higher-priced room（）

32、The guest can use the Internet for free is he takes the executive room（）

33、Lisa really knew why the guest hesitated（）

34、At last, the guest accepted Lisa’s suggestion（）

wear special clothes for dinner,so if you are asked out to dinner you must find out whether you are expected to wear a dinner suit,for you would feel very upset if,when you get there,you were the only person in ordinary clothes.Dinner is generally served at about half past seven.All the members of the family sit down together and eat on their best behavior.The head of the family sits at one end of the table,his wife sits at the other end.If there is a guest,he generally sits in the place of honor,which is at the fight of the lady of the house.If there are several guests,the most important is asked to sit there.When the meal conversation is carried on,you should try to get in conversation with the person on your right or left,but you should not try to talk to someone who is a long way from you.

lowing dialogue by blackening the corresponding letter on the answer sheet.

A. What happened？

B. Nice to meet you.

C. please take it easy.

D. No trouble at all.

E. Coffee, please.

F. I forgive you.

G. But he panned to.

H. Can I have the bill？

56. Tom: Hello, first let me introduce myself. I'm Tom Hall, I am in charge of MAP Advertising.

Tony: ______, I' m Tony Blair.

57. Student A: I am very grateful to you for taking so much trouble to explain the best way of getting there.

Student B: ______.

58. Child: Mom, I'm very sorry, really. I didn't mean to hurt you.

Mom: It's OK. ______. Do behave yourself next time!

59. Guest: Waiter! ______, please？

Waiter: Yes, sir. Here is the bill. The total is 200 yuan.

60. Doctor: ______？ You don't look well.

Patient: I broke my left leg when climbing the mountain yesterday.

have different ideas about what counts as polite behavior. What is good manners in one country may not be appropriate behavior. in another. Chinese people may be shocked at what counts as good manners in England

When an Englishman passes a friend in the street he does not always stop to talk. He may just nod, say “hello” and pass on. If two friends do stop to talk, they do not shake hands. It is only at parties for young people(students, for instance)that a person could go up to someone he does not know and introduce himself. On more formal occasions or at parties run by older people a guest always waits to be introduced to someone he does not know by the host, hostess or another guest who he already knows. At even a formal dinner an Englishman does not wait for a toast before he has a drink. The English reserve toasts for very formal or very special occasions. In these cases the toast will usually be accompanied by a short speech, for example, at a wedding reception or at a party for somebody who is retiring. After a private dinner in someone’s house an Englishman will only shake hands with the host and hostess if it is a fairly formal occasion, like a business dinner, and he will usually put his coat on and say goodbye as he leaves the house.

Luckily, like Chinese people, the English usually excuse foreign students over matters of etiquette. But even so, perhaps the safest advice for the overseas student, no matter what country he is visiting, is to follow the old proverb: when in Rome, do as the Romans do.

1.What will a person do when he attends a party run by older people？ （）A、Go up to a stranger and introduce himself.

B、Ask his friend to introduce him to others.

C、Give a speech in front of others to introduce himself.

D、Wait to be introduced by the hoss/hostess.

2.Which of the following best explains the proverb: when in Rome, do as the Romans do. （）

A、If you go to Rome, you must do things like the Romans.

B、When you go to a foreign country, you should learn something about their manners.

C、Romans always do the right thing, so you should follow them.

D、Manners in Roman are as easy to follow as in other countries.

听力原文： Different countries and different races have different manners. Before entering a house in some Asian countries, it is good manners to take off your shoes. In European countries, even though shoes sometimes become very muddy, this is not done. A guest in a Chinese house never finishes a drink. He leaves a little, to show that he has had enough. In England, a guest always finishes a drink to show that he has enjoyed it.

We must find out the customs of other races, so that they will not think us ill-mannered. But people all over the world agree that being well-mannered really means being kind and helping others, especially those older or weaker than ourselves. If you remember this, you will not go very far wrong.

Here are some examples of the things that a well-mannered person does or does not do. He never laughs at people when they are in trouble. Instead, he tries to help them. He is always kind, never cruel, either to people or animals. When people are waiting for a bus, or in a post office, he takes his turn. He does not push to the front of the queue. In the bus, he gives his seat to an older person or a lady who is standing. If he accidentally humps into someone, or gets in their way, he says "Excuse toe" or "I'm sorry".

He says "Please" when making a request, and "Thank you" when he receives something. He stands up when speaking to a lady or an older person, and he does not sit down until the other person is seated. He does not talk toe much himself. He does not talk with his mouth full of food. He uses a handkerchief when he sneezes or coughs.

(30)

A．In some European countries.

B．In some African countries.

C．In some Asian countries.

D．In some American counties.

ouse which was sort of like a small hotel, but it wasn't a very fancy place. Anyway it was a very hot night that night. It was a very hot climate and it was really hot that night. We wanted to have the windows open, but the problem was we had everything we owned right there in the room. The windows didn't have any screens or anything. So anybody could just come right in and steal our things.But if we shut the windows, it would be impossible to sleep. It was way over a hundred degrees Fahrenheit or forty degrees centigrade.

So we decided to put a lot of pots and pans like that under the window. Then if a thief came in, the pots and pans would fall down and we would wake up. That's what we did. Anyway, we were asleep.

All of the sudden in the middle of the night, sure enough, I hear the pans crash.I sat up in bed. My heart was beating like anything. I could see that there was a man in a white robe standing up next to the bed. I tried to scream and I had laryngitis which means my voice wasn't working. And I was screaming in the local language for help. It was like "help help", but I couldn't scream.

So the man came over and he shoved me down on the bed. Then he says in English "be quiet." Then I realized it was my husband, huh… And when I was able to speak, I asked, "What are you doing"

He said, "well, I had a headache and I wanted to get up and get some aspirins."

1. Why did they want to sleep with the windows open Because ().

A. the windows didn’t have any screens

B. it was very hot there

C. they stayed on the first floor

D. there were no neighbors around

2. Why were they worried about leaving the windows open Because ().

A. they were worried about their kids

B. nobody opened the windows in the hotel

C. it was very windy in the late night

D. they were afraid of being stolen while they were asleep

3. How did they construct an alarm system ().

A. They called the police for help

B. They set the alarm clock in the bedroom

C. They put a lot of pans and pots under the window

D. They closed the window after a second thought

4. Who was the intruder who crashed into the pots and pans ().

A. It was the husband

B. It was a thief

C. It was their kids

D. It was the wife

5. What was the person doing in the darkness The person ().

A. was having a nightmare

B. wanted to take some medicine

C. was going to the toilet

D. wanted to have some water

Passage Four(36~40) One of Britain’s bravest women told yesterday how she helped to catch suspected (可疑的) police killer David Bieber—and was thanked with flowers by the police. It was also said that she could be in line for a share of up to the ￡30,000 reward money。

Vicki Brown, 30, played a very important role in ending the nationwide manhunt. Vicki, who has worked at the Royal Hotel for four years, told of her terrible experience when she had to steal into Bieber’s bedroom and to watch him secretly. Then she waited alone for three hours while armed police prepared to storm the building。

She said: “I was very nervous. But when I opened the hotel door and saw 20 armed policemen lined up in the car park I was so glad they were there. ”

The alarm had been raised because Vicki became suspicious (怀疑) of the guest who checked in at 3 pm the day before New Year’s Eve with little luggage and wearing sunglasses and a hat pulled down over his face. She said: “He didn’t seem to want to talk too much and make any eye contact (接触). ” Vicki, the only employee on duty, called her boss Margaret, 64, and husband Stan McKale, 65, who phoned the police at 11 pm。

Officers from Northumbria Police called Vicki at the hotel in Dunston, Gateshead, at about 11:30 pm to make sure that this was the wanted man. Then they kept in touch by phoning Vicki every 15 minutes。

“It was about ten past two in the morning when the phone went again and a policeman said ’Would you go and make yourself known to the armed officers outside？’ My heart missed a beat. ”

Vicki quietly showed eight armed officers through passages and staircases to the top floor room and handed over the key。

“I realized that my bedroom window overlooks that part of the hotel, so I went to watch. I could not see into the man’s room, but I could see the passage. The police kept shouting at the man to come out with his hands showing. Then suddenly he must have come out because they shouted for him to lie down while he was handcuffed (带上手铐). ”

第36题：The underlined phrase “be in line for” (paragraph 1) means 。

A. get B. be paid C. ask for D. own