A business call should be made （）.

A.Referring to where the call is from.

B.Saying “hello” to the receiver.

C.Introducing the caller himself briefly.

D.Asking who the receiver is.

A.This is a formal call.

B.This is the first time they speak to each other.

C.This is an informal call.

D.This is not the first time they speak to each other.

A.telling the caller the person is unavailable

B.asking the caller to try again latter

C.calling that person; doing it yourself

D.taking a message to that person if necessary

A.saying “Hello,this is xxx from xxx company speaking.”

B.saying “Hello,I am xxx from xxx company speaking.”

C.Just speaking out your name.

D.waiting to be asked.

A．Tell them the purpose of your call then ask them to call you back at their convenience

B．Leave a message on voice mail or with a receptionist and tell them to call at their convenience

C．Email them and ask what a good time for calling would be

D．Call them, but first ask if they have time,before proceeding with the call．

A.I think that's all,bye then.

B.Sorry,I must ring off now.I've got a call on the other line.

C.The phone is out of order.

D.I look forward to meeting you/ hearing from you soon.

A．When you excuse yourself from the table and talk in another part of the restaurant．

B．When the call concerns those who you are having dinner with ．

C．Only when you make the call very brief and apologize to your dinner mates．

D．Never．

A.Hello,is Jack in the office?

B.Please connect me with the Export Department.

C.Could I speak to someone in the Sales Department,please?

D.Is somebody in?