Imagine this situation: you have bought a faulty item from a shop and you take () back

You can never imagine what great difficulty I have ______ your house.

A．found

B．to find

C．finding

D．for finding

听力原文：W：Have you bought all the books you need this semester yet？

M：I've bought a book for listening practice，but the text-books for intensive reading and literature were sold out．

Q：Which course has the man got a book for？

(14)

A．Intensive Reading.

B．Extensive Reading.

C．Literature.

D．Listening.

--Why didn't you buy it？--I ______, but I didn't have the money.

A．would

B．would have

C．had had

D．had bought

听力原文：W：Have you bought all the books you need this semester yet？

M：I've bought a book for listening practice，but the text-books for intensive reading and literature were sold out．

Q：Which course has the man got a book for？

(14)

A．Intensive Reading,

B．Extensive Reading.

C．Literature.

D．Listening.

May I have ______ look at ______ dictionary you bought at the bookstore？

A．不填;the

B．a;the

C．a; 不填

D．the;a

—Why didn' t you buy a new car？—I would have bought one if I______enough money.

A．had

B．have had

C．would have

D．had had

copy for me.

A．buying

B．to buy

C．to have bought

D．being bought

fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right.(76)It is the shopkeeper's responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person, with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later.

Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager.

Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to take copies of your own letters and any you receive.

If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers’ Association.

The shopper may make a complaint because

A．the article bought is not up to standard

B．it doesn't do what is claimed for it

C．He dislikes causing a fuss

D．he was at fault in buying the article

听力原文：W: Have you bought that new suit？

M: Yes, I bought it last week.

W: I'm buying one for myself.

M: Everyone needs to buy a suit now and then.

What are they talking about？

A．Clothes.

B．Latest news.

C．A new house.

D．Daily work.