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题目
Read a passage and choose the best answer. Most reservations are taken over the telephone. A friendly and helpful telephone manner is sential, however busy you are, because potential customers are easily put off at this early stage and they may never call again: Always answer the phone promptly when it rings. Have the reservation book close to hand. State clearly the name of the establishment. Offer the caller your assistance （）
A．via emails
B．via telephones
C．face to face
D．via tax
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第1题
A．the 1980s
B．1980s
C．1988s
D．the 1988
第2题
A．ve r y often
B．too often
C．more often
D．most often
第3题
The best title for this passage would be "______".
A．How to Choose a Christmas
B．How Soldiers Spent Christmas
C．Perfect Christmas Tree
D．Christmas With a Tree
第4题
The best title for this passage would be "______".
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B．How Soldiers Spent Christmas
C．Perfect Christmas Tree
D．Christmas With a Tree
第5题
Which of the following best describes the structure of the passage？
A．Question and answer.
B．Problem and solution.
C．Situation and explanation.
D．Statement and conclusion.
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