What is the probability the customer does not have either a checking or a savings account？

What does the woman imply about Carson Supply？

A．They are located far away.

B．They have poor customer service.

C．They carry low-quality products.

D．Their products are too expensive.

What does the speaker advise doing？

A．Establishing clear goals for every meeting

B．Researching a customer's business or industry

C．Always maintaining a friendly and personal tone

D．Listening carefully to what customers have to say

What does the customer want to do？

A．Use a coupon

B．Return an item

C．Exchange an item

D．Place an order for an item

What kind of customer does online banking most appeal to？

A．People who are in the habit of switching from one bank to another.

B．Young people who are fond of modem technology.

C．Young people who are wealthy and well-educated.

D．People who have computers at home.

What does the bank state about customer information？

A．It is not shared with auditing firms.

B．It is difficult to find or access.

C．It is not sold to advertising companies.

D．It is stored in the Customer Management database.

What kind of customer does online banking most appeal to？

A. People who are in the habit of switching from one bank to another.

B. Young people who are fond of modern technology.

C. Young people who are wealthy and well-educated.

D. People who have computers at home.