Listen and complete the company profile.

A．the violent protest over voting problems in Yemen

B．the local council election in Yemen

C．the ruling General People’s Congress Party in the lea

D．the people killed and injured during the voting in Yemen

mplete the sentences. then, listen to the recording and choose the best answer to finish each sentence. 1.______can have a great influence on the rest of the interview.

A．Introducing yourself to the interviewer

B．The clothes you wear on the day of interview

C．Your friendliness to the interviewer

D．The first impression you make on the interviewer

A．won’t be able to vote

B．were not able to vote Tuesday

C．were not able to vote Thursday

D．the violent protest over voting problems inYemen

A．the ruling General People’s Congress Party in the lead

B．the local council election inYemen

C．the violent protest over voting problems inYemen

D．the people killed and injured during the voting inYemen

A．Joe thinks Tanya is a friend of Janet’s

B．she doesn’t have any money to buy clothes

C．Tanya has offered her free tickets

D．Tanya came up to Janet and started talking about fashion

calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call？ （）

A. Talk to co-workers while interacting with customers to help diagnose the issues

B. Be culturally sensitive

C. Provide each user with a complete, detailed report of the current outage status

D. Listen and do not interrupt a customer and then provide a brief status update

Taking Notes in Class Taking good notes is a three-stage process _____________ (1) there are certain things you should do before class, during class, and after class. Before class. Review your notes from the previous class session before you come to class. This will help you remember what _____________ (2) and get you ready to understand new information your teacher provides. Also, complete all assigned readings before you come to class. During class. Keep your attention _____________ (3) what your teacher is saying. Listen for “signal statements” that tell you that what your teacher is about to say is important to write in your notes. Write quickly by writing ____________ (4) words such as “med” for “medicine”, using symbols such as “%” for “percent”, and writing short sentences. After class. Rewrite your notes to make them more complete by changing abbreviated words into whole words. Make your notes __________ (5) accurate by answering any questions you had when writing your notes in class. You may ask your teacher or other students for help.

1.

A、in that

B、in which

C、where

D、which

2.

A、was covered

B、is covered

C、covers

D、are covering

3.

A、focusing on

B、focus on

C、is focused on

D、focused on

4.

A、short

B、abbreviated

C、other

D、several

5.

A、very

B、quite

C、more

D、most