You may even have entered the shop just to find shelter from a sudden shower. （）

An assistant's help is needed ______.

A．the moment you have entered the shop

B．before you start browsing

C．only when you have finished browsing

D．when you have made your choice

re to buy a book as a present. You may even have entered the shop just to find shelter from a sudden shower.Whatever the reason, you can soon become totally unaware of your surroundings. You soon bury yourself in some book or other, and usually it is only much later that you realize you have spent too much time there and must dash off to keep some forgotten appointment.

This opportunity to escape the realities of everyday life is the main attraction of a book shop. A music shop is very much like a bookshop. You can wander round such places to your heart's content. If it is a good shop, no assistant will approach you with the greeting, "Can I help you？" You needn't buy anything you don't want. In a bookshop an assistant should remain in the background until you have finished browsing (浏览). Then, and only then, are his services necessary.

Once, a medical student had to read a textbook which was far too expensive for him to buy. He couldn't obtain it from the library and the only copy he could find was in a certain bookshop. Every afternoon, therefore, he would go along to the shop and read a little of the book at a time. One day, however, he was disappointed to find the book missing from its usual place. He was about to leave, when he noticed the owner of the shop beckoning (招呼) to him. Expecting to be told off, he went towards him. To his surprise, the owner pointed to the book, which was put away in a comer. "I put it there in case anyone was tempted to buy it!" he said, and left the delighted student to continue his reading.

You may spend a long time in a bookshop because ______.

A．the books are very attractive

B．you have started reading an interesting book

C．it is raining outside

D．you have to make sure you don't buy a dull book as a present

An assistant's help is needed ______.

A．as soon as you have entered the shop

B．before you start browsing

C．only when you have finished browsing

D．when you have finished browsing

fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right.(76)It is the shopkeeper's responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person, with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later.

Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager.

Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to take copies of your own letters and any you receive.

If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers’ Association.

The shopper may make a complaint because

A．the article bought is not up to standard

B．it doesn't do what is claimed for it

C．He dislikes causing a fuss

D．he was at fault in buying the article

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