_________you go to visit a new customer to negotiate a sale, you should find out as much as you can about them.

A．eat at McDonald's every day

B．take a taxi whenever you go out

C．stay at the best hotel

D．climb the Statue of Liberty

A.investigate

B.inspect

C.examine

D.survey

SECRET SHOPPERS

Tim Wright knows all about making companies more efficient. His firm, Check-up, sends 'secret shoppers' into retail and leisure companies (29) order to make sure that customers are receiving good service. After (30) visit, the secret shoppers prepare a report for the company to let them know (31) good or bad the service was.

Companies like to know,' says Mr Wright,' that (32) customers go into a store just a few minutes before closing time, they will (33) get good service.' Check-up (34) set up in the west of England in 1992 and (35) two years moved to London so it could offer a nationwide service. (36) the last three years, Check-up's profits have (37) dramatically as companies have come to realise (38) great importance of good customer service. Having started with just three employees, Check-up now has a staff (39) sixty-five and last week (40) an important new contract with a major supermarket chain.

(29)

A．in

B．by

C．on

--- ____

-- Two years ago,

A. Where did you go

B. Do you like Japan

C. When did you visit Japan

From the time we were babies we have been taught our manners.(从婴儿时开始我们就被教以礼貌规矩。) We are taught how to hold a knife and a fork and not to talk with our mouths full. We are taught how to shake hands and when to stand and when to sit and the way to introduce people.

Sometimes good manners in one place are very bad manners somewhere else. Almost everywhere eating together means that you are very friendly to each other. But in parts of Polynesia it is bad manners to be seen eating at all. They politely turn their backs on each other when they are taking food.

Some East Africans spit four times as a kind of blessing(祝福). They do it to show that they want a sick person to get well, or to bless a new born baby. In most other places, spitting means just something completely different. It's something to do to show that you hate someone.

When we go to visit someone we say "Hello" and "How are you" and things like that. If you were visiting an East African village, everyone would be very careful not to pay any attention to you. The polite thing there would be for you to go quietly, without speaking to anyone, and sit beside your friend. You would wait until he had finished what he was doing and then he would begin talking to you.

In a village in Arab, a visitor walks behind all the tents until he gets to the one he wants to visit. If he passed in front，he would be invited into each tent and asked to eat. It was rude to refuse.

1.We have been taught________.

A.it's bad manners to stand and to sit

B.it's good manners to hold a knife and a fork

C.it's good manners not to talk with our mouths full

D.how to shake hands when we introduce people

2.In parts of Polynesia it's not polite________.

A.to be eating alone

B.to stand eating

C.to be seen eating

D.to take food away

3.In most places，spitting means________.

A.a kind of blessing

B.you want a sick person to get well

C.you give a new-born baby the blessing

D.you hate someone

4.If you visit an East African village, you________.

A.had better say "Hello" or "How are you" to others

B.will keep quiet and not to speak to anyone

C.should be very careful and not to pay any attention to others

D.must wait until the villagers have finished their work and then begin to talk to them

5.If you pass in front of the tents in Arab, ________.

A.you would be invited in and eat in each tent

B.you just refuse to go into the tent

C.you can walk behind all the tents

D.you can't get to the one you want to visit

GARDEN RESTAURANT

Telephone: 2706030 Address: 9020 Bridgeport Road

Open: Mon. to Fri. 7:00am~2:30pm and 5:00pm~9:00pm Sun. 11:00am~2:00pm and 5:00pm~9:30pm

NEW YORK MUSEUM

Telephone: 7364431 Address: Vanier Park, 1 100 Chestnut St. New York

Americas largest museum Specializing in American history and part of our native people.

Open: Mon. to Fri. 9:ooam~5:00pm (Monday free) Sat:9:00am~l:00pm

LANSDOWNE PARK SHOPPING CENTER

Telephone: 3562367 Address: 5300 No.3 Road

Open: Mon. Tues. and Sat. 9:30am~5:30p.m Wed. Thurs. And Fri. 9:30am~9:30pm Sun. ll:00am~5:00pm

SKYLINE HOTEL

Telephone: 2785161 Address: 3031 No. 3 Road (at Sea Island Way)

The hangar Den: Wed. to Sun. Lunch from 10:30am Coffee Shop: Mon.-Fri. 6:00am Sat. 6:30am and Sun. 7:00am~9:00pmMon.-Wed. to 10:00pm Thurs.-Sun. to 11:00pm

1、If you want to go out for lunch on Sunday you can call up the number ().

A、2785161 or 2706030

B、2706030 or 3562367

C、7364431 or 2785161

D、3562367 or 2985161

2、You do not have to pay on Mondays if you go to ().

A、Skyline Hotel

B、 Lansdowne Park Shopping Center

C、 New York Museum

D、 Garden Restaurant

3、If you want to enjoy yourself on Sunday mornings, you can go to ().

A、5300 No. 3 Road

B、VanierPark, 1100 Chestnut St.

C、9020 Bridgeport Road

D、3031 No.3 Road

4、What can you do after 2 o''clock on Saturday afternoons？ ()

A、 Visit New York Museum .

B、 Do some shopping in LansdowneParkShopping Center.

C、 Have coffee in Skyline Hotel.

D、 B or C

5、How many advertisements are included in this passage？ ()

A、3

B、 4

C、 5

D、 6

A.Regardless of

B.Because of

C.Due to

D.According to

Henry and his friend Sally are talking about online shopping.

Sally: Do you do a lot of your shopping online？

Henry: Not really. I like looking at what's available on the Internet before I actually buy it. Sometimes, I'll choose what I want in a shop, later buying it online if it's cheaper. You don't like buying things online, do you？

Sally: No. I'm a little worried about security issues. You never know who's trying to find out your codes and passwords. Aren't you worried about that？

Henry: Not really. I know that it happens, but if you buy from reputable companies with secure websites, it should be OK. Even though I use online shopping facilities, I don't think it's the best way.

Sally: I'm surprised to hear you say that. I thought you loved any digital things.

Henry: I do. I'm a big fan of using new digital products, but I don't want to sit in front of a computer screen all day. I think people need to get out and interact with other people.

Sally: So, how about coming to the department store with me？ I want to see if there are any new summer clothes on sale yet.

Henry: Sure. I'd love to join you. Can we stop by the computer store？ I just want to see if they have something.

Sally: Sure. While you're in the computer store, I will visit the book store opposite. I like to browse through their books if they have anything interesting.

Henry: OK. I've finished online. Let's go. I'll just get some money and my credit card.

Sally: Thanks for reminding me. I had forgotten to get mine.

1. Both of them like online shopping very much.

2. Being cheap is one of the reasons for online shopping.

3. Henry is a big fan of digital products, so he likes sitting in front of the computer all day.

4. Henry will go to the department store with Sally.

5. Both of them will visit the computer store.