听录音，回答以下问题：A.She thinks she has done a great job to get the award.B.She

A.The west coast of Canada.

B.A British seaside resort.

C.Sardinia.

D.The Rocky mountains.

A.It evolved from storytelling.

B.It originated from ritual.

C.It evolved from myths.

D.It originated from folk story.

听音频，回答下列问题：

A.She is both a popular and highly respected author,

B.She is the most love African novelist of a J1 times.

C.She is the most influential author since the1930s.

D.She is the first writer to focus on the fate of slaves.

A.Thankyou．

B.Hereyouare

C.Wonderful．

D.I’lltakeon

A.教师运用温故而知新的导入方法来教授课文

B.教师对同学们的回答做出积极的肯定，并给出了适当的建议，有一定的鼓励和引导作用

C.教师的问题具有启发性，为学生的思考提供了方向，不过带着问题朗读课文，会加重学生的心理负担

D.听读录音的方式可以让学生更好地感受诗歌的节奏和感情，是一种不错的选择

A.翻译法

B.听说法

C.认知法

D.全身反应法

Why was Ms Simmons criticized according to the passage？

A．She gained illegal pay from a third company.

B．She failed to fulfill her duty in Brown University.

C．She refused to make compromises with the students.

D．She left Goldman Sachs's board in tough times.

A.将客诉内容分类

B.调取录音，粗略听下

C.简单记录

D.提炼客诉主要的问题点

E.致电客户进行客诉处理

F.处理客诉有效时间为6-10分钟