Customer : Excuse me!Clerk: Yes, ma-am？ What can I do for you？Customer: I have a problem w

Customer: Excuse me, we ordered a coffee without milk instead of this white coffee.

Waiter: I' m sorry. ______

A、I'll change it right away.

B、Yes,the coffee is white.

C、It's terrible.

D、You talk with the manager.

Customer: Excuse me.______. Clerk: The rate for airmails is two dollars.

A．Do you do international delivery？

B．Can you tell me the money I need to post a letter？

C．How much is a letter to South Mrica？

D．Do you happen to know how fast airmails are？

ase tell me which window should I go to？ Clerk: You can cash checks over there at window 6.

A．What？ Can I help you？

B．Yes, may I help you？

C．It's all right.

D．It doesn't matter.

Salesman：______

Customer：Yes. What size is that green T-shirt？

A、Anything I can do for you？

B、Do you want to buy anything？

C、Excuse me， what are you doing？

D、Are you just looking around？

with this coffee maker, and I want my money back. Clerk: ______？ Customer: The problem is that it doesn't work! I've only used it three times.

A．Why

B．Well, are you sure

C．What's the matter with it on earth

D．Well, what seems to be the problem

se tell me which window should I go to？ Clerk: You can cash checks over there at window 6.

A．What？ Can I help you？

B．Yes, may I help you？

C．It's all right.

D．It doesn't matter.

A.why

B.well, are you sure

C.What’s the matter with it on earth

D.Well, what seems to be the problem

A.lerk: The rate for airmails is two dollars.

B.Can you tell me the money I need to post a letter?

C.How much is a letter to South Africa?

D.Do you do international delivery?

E.Do you happen to know how fast airmails are?

or traveler's cheques？

W: Well, ￥68,000 in notes and ￥90,000 in traveler's cheques. Here are my notes and traveler's cheques.

Q: What is the customer going to convert？

(16)

A．￥90,000 in notes and ￥68,000 in traveler's cheques.

B．￥68,000 in notes and ￥90,000 in traveler's cheques.

C．￥6,800 in notes and ￥9,000 in traveler's cheques.

D．￥9,000 in notes and ￥6,800 in traveler's cheques.

’t here, so he is standing near the counter(柜台) and waiting（1） her. A young woman is standing near the counter,too.She looks at Mr.Jenkins and says tohim, “Excuse me.""Yes？" Mr. Jenkins asks."Are you going to do something for me？ I want a（2）,"says the woman. Mr.Jenkins says, "I'm sorry.l cant help you ." Then the woman says,"You must （3）me. Thats your work ” Mr.Jenkins sayskindly, It's not my work. I want a coat,（4）. I'm a（5）.I’m not a shop-assistant."

A、for

B、help

C、coat

D、customer

E、too