He has done some （) on that subject from various angles over the past ten years.

A.cheering you up

B.ridiculing you

C.teasing you

D.dragging your leg

nts and animals into new regions, sometimes deliberately, sometimes unconsciously. He is covering huge areas with new kinds of plants, or with houses, factories, slag-heaps and other products of his civilization.He exterminates some species on a large scale, but favours the multiplication of others.In brief,he has done more in five-thousand-year to alter the biological aspect of the planet than has nature in five million.

PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents.

Elaine has accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, after showing her to her desk and introducing her to colleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what she'll do or say when she meets them.

Mark has a degree similar to Elaine's, and has just been hired by Gooseneck. On his first day, he learns that his job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when he's on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue.

Which situation would you rather be in, being thrown into the thick of things with no training or being trained to prepare for the work you're going to do？

21. What are PPHC and Gooseneck？

A. They are two companies that do similar business.

B. They are two organizations that do different community work.

C. They are two organizations that do similar community work.

22. Which degree does Elaine have？

A. Psychology degree.

B. Physiology degree.

C. Sociology degree.

23. Which of the following statements is true according to the passage？

A. Elaine has done this type of community work so her organization doesn't provide staff training.

B. Mark has a clear idea of his job after the training.

C. Mark knows his training comes to an end.

24. How is Mark trained to be prepared for his work？

A. Mark spends two days on family visits with experienced staff members and discuss with them.

B. Mark role-plays some situations with other staff members and gets some direct instruction from them.

C.Both A and B.

25. What is the main idea of the passage？

A. The importance of training.

B. Different training ways.

C. Elaine's and Mark's work experience.

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents.

Elainehas accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, after showing her to her desk and introducing her tocolleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what she’ll do or say when she meets them.

Mark has a degree similar to Elaine’s, and has just been hired by Gooseneck. On his first day, he learns thathis job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue.

Which situation would you rather be in, being thrown into the thick of things with no trainingor being trained to preparefor the work you’re going to do？

1. What are PPHC and Gooseneck？ {A、B、C}

A. They are two companies that do similar business.

B. They are two organizations that do different community work.

C. They are two organizations that do similar community work.

2. Which degree does Elaine have？ {A、B、C}

A. Psychology degree.

B. Physiology degree.

C. Sociology degree.

3. Which of the following statements is TRUE according to the passage？ {A、B、C}

A. Elaine has done this type of community work so her organization doesn’t provide staff training.

B. Markhas a clear idea of his job after the training.

C. Mark knows his training comes to an end.

4. How is Mark trained to be prepared for his work？ {A、B、C}

A. Mark spends two days on family visits with experienced staff members and discuss with them.

B. Mark role-plays some situations with other staff members and gets some direct instruction from them.

C. Both A and B.

5. What is the main idea of the passage？ {A、B、C}

A. The importance of training.

B. Different training ways.

C. Elaine’s and Mark’s work experience.

r services．The second【C1】______is to sell the product．The second purpose might be more important to the manufacturers than the【C2】______．The manufacturers go beyond only telling consumers about their products．They also try to persuade customers to buy the【C3】______by creating a desire【C4】______it．Because of advertisement，consumers think that they want something that they do not need．After buying something，the purchaser cannot always explain why it was【C5】______．

Even【C6】______the purchaser probably does not know why he or she bought something，the manufacturers【C7】______．Manufacturers have analyzed the business of【C8】______and buying．They know all the different motives that influence a consumer's purchase—some rational and【C9】______emotional．Furthermore，they

take advantage of this【C10】______.

Why【C11】______so many products displayed at the checkout counters in grocery stores？ The store management has some good【C12】______. By the time the customer is【C13】______to pay for a purchase, he or she has already made rational. thought-out decisions【C14】______what he or she needs and wants to buy. The【C15】______

feels that he or she has done a good job of choosing the items. The shopper is especially vulnerable at this point. The【C16】______of candy, chewing gum, and magazines are very attractive. They persuade the purchaser to buy something for emotional, not【C17】______motives. For example, the customer neither needs nor plans to buy candy. but while the customer is standing, waiting to pay money, he or she may suddenly decide to buy【C18】______

This is exactly【C19】______the store and the manufacturer hope that the customer will【C20】______

The customer follows his or her plan.

【C1】

t live up to the manufacturer's claim for it, the first step is to present the warranty (保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.

Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work."

The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.

When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.

A．complain personally to the manager

B．threaten to take the matter to court

C．write a firm letter of complaint to the store of purchase

D．show some written proof of the purchase to the store

A.complain personally to the manager

B.threaten to take the matter to court

C.write a firm letter of complaint to the store of purchase

D.show their written proof of the purchase to the store

What he has done can be praised as a real _____.

A.adventure

B.venture

C.risk

D.torture

A.had done

B.has done

C.has been doing

D.woud have done

A.meaningful

B.interesting

C.meaningless

D.perfect