A customer has just received three enterprise systems that support a total of 48 LPARs. Which installation method expedite the process？（）

kind of car are you looking for？ Customer: Something that has enough room for my family.

A．I'm just looking around

B．I'm just looking everywhere

C．I'm just looking here and there

D．I'm just looking all the cars

A. Perform a full system backup.

B. Follow up with the customer, verifying satisfaction.

C. Ask their manager to contact the customer.

D. Perform a complimentary virus scan.

SECRET SHOPPERS

Tim Wright knows all about making companies more efficient. His firm, Check-up, sends 'secret shoppers' into retail and leisure companies (29) order to make sure that customers are receiving good service. After (30) visit, the secret shoppers prepare a report for the company to let them know (31) good or bad the service was.

Companies like to know,' says Mr Wright,' that (32) customers go into a store just a few minutes before closing time, they will (33) get good service.' Check-up (34) set up in the west of England in 1992 and (35) two years moved to London so it could offer a nationwide service. (36) the last three years, Check-up's profits have (37) dramatically as companies have come to realise (38) great importance of good customer service. Having started with just three employees, Check-up now has a staff (39) sixty-five and last week (40) an important new contract with a major supermarket chain.

(29)

A．in

B．by

C．on

In his job as sales support associate , Cal helps four busy salespeople at a company that sells flooring , wallpaper ,

and countertop materials for kitchens and bathrooms. The

company , Floors &. More , has four locations , each in a different city.

All the salespeople have cubicles , though they spend most of their time madding sales presentations in people's homes. Cal's job is to process the salespeople's orders. When a

problem - such as a back order - comes up. he puts his paperwork back on the appropriate person' s desk. Cal has anyone suggested that he do so. He sometimes runs out of things to do. When that happens , he waits in a cubicle until something comes up.

In the showroom , the receptionist. Angelica. also has a cubicle. Angelica answers all incoming calls. The phone rings 10 to 20 times per hour. Most calls are for the salespeople. Angelica takes messages (usually just a name and number) for the absent salespeople. If showroom customers have a question. they often must wait until angelica is between phone calls. Sometimes. if a caller isn't someone she knows , she puts the call on hold and answers

a question with the phone resting on her shoulder.

Occasionally customers in the showroom approach Cal with a question. Sometimes he just says , "I' m not a salesperson; I can't help you." At other times. Cal tells them they'll have to wait for Angelica or make an appointment with one of the salespeople. The salespeople , however ， do not have telephones with them when they are out of the

showroom , and Angelica does not schedule appointments for them.

26. What does Cal do as a sales support associate？

A. He sells materials to salespeople.

B. He processes the salespeople' s orders.

C. He makes arrangements with customers.

27. Which of the following is true about Cal？

A. He helps dozens of salespeople.

B. He offers rewards to salespeople.

C. He presents the problem to the appropriate people.

28. Which of the following is NOT Angelica' s job？

A. Answering calls.

B. Leaving messages.

C. scheduling appointments.

29. Customers in the showroom Cal.

A. sometimes inquire

B. always meet

C. never talk to

30. Cal is Angelica's ().

A. external customer

B. internal customer

C.service provider

trust and moments to【C2】______it. Customers want the truth, because without it they cannot make【C3】______decisions. For example, suppose you go out to dinner and the restaurant you choose has people waiting. When you put your name in, the host will tell you how long it is. If the host is doing his job, you will actually wait less than【C4】______you were told. If you are told the wait is 15 minutes and you are still waiting at the 30-minute mark, are you a happy customer？ At one level, it is just【C5】______. In some cases, it could【C6】______other plans: If you miss your movie because you were not【C7】______for dinner, you really are not a happy customer.

Unfortunately, many salespeople are【C8】______to tell the truth. They【C9】______some in formation, or share partial truths, or just plain lie. They do it in the【C10】______that customers will buy when they hear【C11】______they want to hear. It is true that customers want to hear certain things but【C12】______they are true. Let's go back to the restaurant.【C13】______the wait is not 15minutes-it is 90 minutes. It is not what we want to hear. Still, we can decide to stay or not to stay. If we do not stay, we will be hack. But if we【C14】______told 30 minutes and it became 90, that【C15】______the last time we ate there. Sooner or later, customers al ways find out the truth. If the truth is different than what they have been told, you have lost their trust.

Truth is【C16】______accuracy. It includes a willingness to stand behind what you say. In other words, are you willing to put your money【C17】______your mouth is？ If you are working with others, part of their【C18】______is that when something goes wrong you will stand with them. If an order is delayed, for example, how will you help them【C19】______their business commitments？ Part of earning their trust is having a backup plan in place should your【C20】______systems fail.

【C1】

A．takes

B．spends

C．lasts

D．relies

In 20×8,following events related to Entity A were noted:

(1)Entity A sells goods with a warranty under which customers are covered for the cost of repairs of any manufacturing defects that become apparent within the first twelve months after purchase If minor defects were detected in all products sold, repair costs of RMB 6 000 000 would result. Entity A’s past experience and future expectations indicate that ,for the coming year,60 per cent of the goods sold in 20×8 will have minor defects and 10 per cent of the goods sold in 20×8 will have major defects.

(2)In November20×8,a customer sued Entity A and made a claim for damages of RMB 2 500 000,as Entity A failed to deliver the goods to the customer in time according to the delivery term of relevant sales contract. When Entity A prepared the financial statements for the year ended 31 December 20×8,its lawyers advised that it was probable that Entity a Would be found liable for making a payment of RMB 2 000 000 to the customer for compensation.

（3）Under new environment protection legislation, Entity A is required to fit smoke filters, which costs about RMB20 000 000,to its factories by 30 June 2008.Entity A has not fitted the smoke filters at 31 December 2008.Based on the best estimate of the management of Entity A, it is more likely that Entity A will be imposed a penalty of RMB 10 000 000.

（4）Entity A is required by law to overhaul its equipments once three years. The estimated remaining useful life of the equipments is 18 years. Entity A just spent RMB 6 000 000 in overhauling is equipments in 2007.

（5）Entity A entered into a sales contract with a customer in November 2008 to sell an equipment at the price of RMB 50 000 000.According to the sales contract, Entity A shall deliver the equipments to the customer in the end of 2009 and the amount of penalty is RMB 600 000 if Entity A or the customer fail to fulfill the contract. Entity A’s original estimated cost of fulfilling the sales contract is about RMB 45 000 000.However,due to the increase of the purchase prices of relevant raw materials, the estimated cost of fulfilling the sales contract increased to RMB 55 000 000 in the end of 2008.No inventory has been prepared by Entity A for the production of the equipment by the end of 2008.

Requirement:

According to the events described above, determine whether any provision should be recognized in Entity A’s financial statement for the year ended 31 December 2008.If any provision should be recognized, calculate the amount of provision and prepare related journal entries.

Bank clerk: ______, Madam？

Customer: Well, I just can't remember my password for the bank account.

others fail, often with great losses7 The answer is not simple, and certainly we cannot say that "good" products succeed while "bad" products fail. Many products that function well and seem to meet consumer needs have fallen by the wayside. Sometimes, virtually identical products exist in the market at the same time with one emerging as profitable while the other fails. Mc. Neal Laboratories' Tylenol has become successful as an aspirin substitute, yet Bristol Meyers entered the test market at about the same time with Neotrend, also a substitute for aspirin which quickly failed.

The nature of the product is a factor in its success or failure, but the important point is that they should aim at meeting the customer's need, and the introductory promotion should seek to communicate that need satisfying quality and motivate the customer to try the product. Often, attitude change is involved, and, in the extreme, changes in life style. may be sought.

Here the company walks a tightrope. A new product is more likely to be successful if it represents a truly novel way of solving a customer problem, but this very newness, if carried too far, may ask the customer to learn new behavior. patterns. The customer will make the change if the perceived benefit is sufficient, but inertia is strong and consumers will often not go to the effort that is required. During the late sixties and early seventies Bristol Meyers met with new product failures that exemplify both of these problems. In 1967 and 1968 the company entered the market with a $ 5 million advertising campaign for fact toothpaste, and an $11 million campaign to promote resolve. Both products failed quickly, not be cause they didn't work or because there was no consumer need, but apparently because consumers just could see no reason to shift from an already satisfactory product to a different one that promised no new benefit.

The first sentence of the first paragraph is a question, to which the answer is______

A．that the good products succeed while the bad fail

B．that the "good" are not really good but the "bad" are actually bad

C．that new products will succeed if they function well and fail if they don't

D．not given in the paragraph

Clerk: Hello. _________1______________ Customer: Yes, please. I’ve just ______2________ in China and I want to ______3_______ some American dollars into RMB. Clerk: All right. _________4________ would you like to change Customer: 500 US dollars. What is today’s _______5_______ Clerk: It’s RMB 723 yuan to 100 American dollars.

CYCLES MOVE WITH THE TIMES

Times have been hard for the UK cycle industry. Poor weather and competition from abroad have had a serious effect on sales. Manufacturers have had to cut back and last month more than 40 job losses were announced at Cycle World, one of the country's main bicycle factories in Leicester. But the company says it is fighting to win back customers, using such strategies as improved after-sales and bikes built to specific customer requirements.

Two years ago, Cycle World sold off its bike-making machinery in an effort to cut costs and save money. The company's Leicester factory is now only an assembly plant as most of the parts are imported.

The company produces half a million bikes a year across the full Cycle World range, with nearly all of these being sold in the UK. Production is largely done by hand. Workers use the batch production method - everyone making up to 600 bikes of a particular model at any one time.

At the height of its success, Cycle World employed 7,000 people but, like many areas of manufacturing, it has since shrunk. Its 1950s purpose- built factory now employs just 470 permanent workers, with numbers rising to 700 as temporary staff are taken on to meet seasonal demands in sales.

The weather has encouraged more people to buy bikes.

A．Right

B．Wrong

C．Doesn't say