After the guests left, she spent half an hour ___？

A.at

B.after

C.by

D.during

A．to clear

B．clearing

C．to clearing

D．clear

ning up． [ ] A．remaining; helped

B．remaining; helping

C．remained; helpe

D．remained; helping

enjoy themselves and to feel comfortable. What is the secret of giving a successful party Sarah LETTER 2 Dear Mary， Cook something that would let you spend time with your guests. If a guest offers to help you in the kitchen, accept the offer. It often makes people feel more comfortable when they can help. Before serving dinner, while your guests make small talks in the living room, offer them drinks. Some guests may like wine, but make sure to provide soft drinks for people who don’t. At the dinner table, let your guests serve themselves. Offer them a second serving after they finish, but don’t ask more than once. Most guests will take more if they want. Perhaps the most important rule of all is to be natural. Treat your guests as you want them to treat you when you’re in their home—that is, act naturally toward them, and don’t try too hard to be polite. Have a good time in a pleasant atmosphere. Yours, Vida

1. From the first letter we learn that Mary() .

A) is asking for advice on giving a dinner party

B) knows the secret of giving a pleasant party

C) is going to attend a dinner party

2. Ann s first piece of advice is that Mary should()

A) get the food ready before the guests arrive

B) keep the guests away from the kitchen

C) accept the guests’ offer to help

3. Ann suggests that Mary offer drinks().

A) while the guests are having small talks

B) when all the guests have arrived

C) after the guests finish small talks

4. When having dinner, the guests are expected to ().

A) eat their food slowly

B) help the host serve food

C) help themselves to more food

5. The most important rule for Mary to follow in treating her guests is to ()

A) be as polite as she can

B) let them feel at home

C) prepare delicious food

cessary arrangements？

Linda: Yes, Mr. Taylor. We will use the conference room （答案？）for the meeting.

John: Thats right. The meeting is very important. Where shall the guests gather before the meeting begins？

Linda: （答案？） . Its spacious there.

John: We will have several foreign guests （答案？）.

Linda: I have arranged for an interpreter to be present. But it is said these foreigners can speak English.

John: Really？ I will also try to speak slowly. How will you arrange （答案？） , Linda？

Linda: We have prepared the name cards to be put （答案？） for guests to sit by. What time would you like refreshments, Mr. Taylor？

John: Well, after my report, there will be a break for refreshments.

Linda: All right, I see.

A. from Spainon

B. on the second floor

C.on the conference table

D.In the VIP lounge

E.the guests seats

From:prpamelah@asiaroal.com.hk

(Promotions)

To:samngelaf@asiaroal.com.hk(Marketing)

Cc: whsteven@asiaroal.com.hk(General Manager)

Subject: invitations

Attachments: format of invitation

Date: Auust 16th,2003

Dear Sir: I’m writing to remind you that invitations, which should be modeled after the attached format, must be sent out by this Friday at the latest for the Exhibition taking place between September 15th—17th.

Please tell the guests that they are welcome anytime between 9:00 a.m.and 6:00 p.m.on these days, but do not forget to mention that the Exhibition is “invitation only”.With best regards.

Pamelah

Director of the Promotions Office Exercises.

1.The e-mail is from ________ to ________.

A.Pamelah/Gelaf

B.Gelaf/Pamelah

C.Steven/Gelaf

D.Steven/Pamelah

2.The e-mail message serves as a ________.

A.reminder

B.warning

C.suggestion

D.contract

3.One can guess that in the attachment there is a(n) ________.

A.instruction of how to invite guests

B.suggestion for inviting guests

C.sample of the invitation

D.contract between the marketing office and promotions office

4.It is ideal that all invitations reach the guests before ________.

A.August 16th

B.September 18th

C.September 15th

D.this Friday

5.Guests can ________.

A.visit the Exhibition anytime between September 15th—17th

B.visit the Exhibition anytime from 9:00 to 18:00 on September 15th-17th

C.visit the Exhibition anytime on Friday

D.buy products at the Exhibition

LETTER 1

Dear Ann,

T am going to give a dinner party next month.I want my guests to enjoy themselves and to feel comfortable.What is the secret of giving a successful party？

Sarah

LETTER 2

Dear Mary,

Cook something that would let you spend time with your guests.If a guest offers to help you in the kitchen, accept the offer.It of ten makes people feel more comfortable when they can help.

Before serving dinner, while your guests make small talks in the living room, offer them drinks.Some guests may like wine, but make sure to provide soft drinks for people who don t.At the dinner table, let your guests serve themselves.Offer them a second serving after they finish, but don t ask more than once.Most guests will take more if they want.

Perhaps the most important rule of all is to be natural.Treat your guests as you want them to treat you when you re in their home that is, act naturally toward them, and don t try too hard to be polite.Have a good time in a pleasant atmosphere.

Yours,

Vida

1.From the first letter we learn that Mary()

A.is asking for advice on giving a dinner party

B.knows the secret of giving a pleasant party

C.is going to attend a dinner party

2.Ann's first piece of advice is that Mary should()

A.get the food ready before the guests arrive

B.keep the guests away from the kitchen

C.accept the guests' offer to help

3.Ann suggests that Mary offer drinks()

A.while the guests are having small talks

B.when all the guests have arrived

C.after the guests finish small talks

4.When having dinner, the guests are expected to()

A.eat their food slowly

B.help the host serve food

C.help themselves to more food

5.The most important rule for Mary to follow in treating her guests is to ()

A.be as polite as she can

B.let them feel at home

C.prepare delicious food

ertains and where and how one entertains.In countries in which status(身份，地位) is important, it is not advisable(合适的) to invite people of different statuses to the same dinner party.Americans will often invite people to their homes.Whereas(然而) in some societies the home is considered too private, unworthy or small to serve as an appropriate place for business entertaining.In some countries there is a “help yourself” approach(方法) to entertaining done in the home.This approach does not work well when entertaining people whose culture teaches them to wait to be asked three times before accepting an offer of food.In one instance(例子), a Chinese guest went an entire evening without eating though he was quite hungry because he was too embarrassed (尴尬的，不安的)to take food after only being asked to do so once.

Gift giving has its own set of protocols(礼仪).As a general rule, a small gift from your home country is appreciated.A gift that is tied to the particular interest of the individual is especially appreciated.Gifts for children are also well received.Be careful that the “hometown” gift you are bringing to Singapore was not made in Hong Kong.Because many gifts carry symbolic(象征性的) meanings, it is always best to seek advice before selecting gifts.The giving of large gifts, or payments for special services, should only be undertaken after consulting(咨询) the legal department in the home and host culture.

6.Which of the following may best summarize the main idea of the passage？ ()

A.The cultural differences in business entertaining

B.Importance of gift giving in business

C.How to entertain guest

D.How to entertain guests and give gifts in business

7.What aspects should we pay attention to when we entertain our guests？ ()

A.The guests’ status

B.The place

C.How to entertain

D.All of the above

8.What is the topic sentence of the second paragraph？ ()

A.Gift giving has its own set of protocols

B.A gift that is tied to the particular interest of the individual is especially appreciated

C.As a general rule, a small gift from your home country is appreciated

D.It is always best to seek advice before selecting gifts

9.How many times does the host usually ask the guests to accept the offer？ ()

A.One

B.Two

C.Three

D.Four

10.What is the best way to do when we select gifts？ ()

A.Ask the price

B.Notice the hometown of the gift

C.Seek the advice

D.Make sure of the quality

and Japan each year. What makes these places an almost universal attraction？ What makes foreign kings and queens and other important people want to visit these Disney parks？ Well, one reason is the way to serve their “guests”.

All new employees, from vice-presidents to part-time workers, begin their employment by attending Disney University and taking “Traditions I”. Here, they learn about the company's history, how it is managed and why it is successful. They are shown how each department relates to the whole. All employees are shown how their part is important in making the park a success.

After passing “Traditions”, the employees go on to more specialized training for their specific (具体的 ) jobs. No detail is missed. A simple job like taking tickets requires eight-hour days of training. When one ticket taker was asked why it took so much training for such a simple, ordinary job, he replied, “What happens if someone wants to know where the rest rooms are, when the parade starts or what bus to take back to the campgrounds？ ... We need to know the answers or where to get them quickly. Our constant aim is to help our guests enjoy themselves.

Even Disney's managers get involved in the daily management of the park. Every year, the managers leave their desks and business suits and put on special service clothes. For a full week, the bosses sell hot dogs or ice cream, take tickets or drive the monorail, and take up any of the 100 jobs that make the park come alive. The managers agree that this week helps them to see the company’s goals more clearly.

All these efforts to serve the public well have made Walt Disney famous. Disney is considered by many as the best mass (团体) service provider in America or the world.

(1)The first day they come to Disney parks, all new employees _________.

A、begin by receiving on-the-job training

B、must learn several jobs

C、begin as ticket takers

D、have already attended Disney University

(2)The main aim of the Disney employees is to _________.

A、learn all parts of the business

B、see that their guests enjoy themselves

C、be able to answer all kinds of questions

D、keep their important guests happy

(3)After passing “Traditions I”, the new employees ________.

A、must start their work at once

B、can begin with some simple jobs

C、must receive another 32 hours of training

D、must go on to more specialized training

(4)Each year, managers wear special service clothes and work in the parks to______

A、set a good example for employees

B、remind themselves of their beginnings at Disney

C、replace employees on holiday

D、get a good view of the company's aims

(5)Which of the following is NOT true according to the passage？

A、Visitors learn about the history of Disney in its entertainment parks.

B、Disney attracts people from all over the world.

C、Parades are regularly held in Disney's entertainment parks.

D、Disney's managers are able to do almost all kinds of work in the Disney parks.