Apologize for any inconvenience caused during building operation．

A.happen

B.cause

C.produce

D.open

We would like () to apologize to all patients who are kept waiting for any length of time.

A、taking this opportunity

B、to take opportunities

C、to take this opportunity

D、taking opportunities

A.happen

B.cause

C.produce

D.open

A.Your attention please! Please add-value at the Custermer Sercice Center as the Value Machines are not working. We apologize for any inconvenience this might cause.

B.Your attention please! Please buy ticket at the Custermer Sercice Center as the ticket machines are not working. We apologize for any inconvenience this might cause.

C.Your attention please! Please follow staff directions to enter as the entry gates are not working. We apologize for any inconvenience this might cause.

D.Your attention please! Station lighting is under emergency repair but trains are still running. Please contact staff if you need any assistance. We apologize for any inconvenience this might cause.

A.______ —Not very. But I would like to have something to drink.

B.Are you hungry？

C.I do apologize to you for the delay

D.Please drop in any time you like

E.Would you like to have lunch with me？

A.complain

B.apologize

C.amuse

D.inform

We have received your letter informing us of our not having settled the payment of July 2.

We fully aware that the remittance should be made before July 2according to the S/C, but our remittance arrangements with our bank have not been finalized up to now, so we ask you to accept our requesting the extension of the payment date to 20th July.

Since the contract involves considerable amount of money, we would appreciate your understanding and we sincerely apologize for any inconvenience caused by our delay in remittance.

We look forward to receiving your favorable reply.

……

for, claim, on, in, at, it, that under, with, insurer, insurance, call Dear Sirs,

Thank you for your letter of 20 May with a claim(1)breakages.

Your(2)is for GB￡200(3)the shipment delivered on 18 May to your order No．2423.

The goods were(4)perfect order and properly packed in cardboard boxes．They were then placed in a sealed container(5)our factory． (6) is difficult to imagine how any breakages could occur.

Fortunately, the goods were fully insured(7)our standard policy(8)Lloyds of London, but in order to make a claim we shall need much more information.

Please make a complete inventory of the broken items and send it to us．We shall then contact our(9)．Their agent will probably(10)on you to check the consignment.

I apologize for the inconvenience caused.

Yours faithfully,

If you say to your children "I'm sorry I got angry with you, but...", what follows that "but" can render the apology ineffective: "I had a bad day" or "your noise was giving me a headache" leaves the person who has been injured feeling that he should be apologizing for his bad behavior. in expecting an apology.

Another method by which people appear to apologize without actually doing so is to say "I'm sorry you're upset"; this suggests that you are somehow at fault for allowing yourself to get upset by what the other person has done.

Then there is the general, all covering apology, which avoids the necessity of identifying a specific act that was particularly hurtful or insulting, and which the person who is apologizing should promise never to do again. Saying "I'm useless as a parent" does not commit a person lo any specific improvement.

These pseudo-apologies are used by people who believe saying sorry shows weakness. Parents who wish to teach their children to apologize should see it as a sign of strength, and therefore not resort to these pseudo-apologies.

But even when presented with examples of genuine contrition, children still need help to become aware of the complexities of saying sorry. A three-year-old might need help in understanding that other children feel pain just as he does, and that hitting a playmate over the head with a heavy toy requires an apology. A six-year-old might need reminding that spoiling other children's expectations can require an apology. A twelve-year-old might need to be shown that raiding the biscuit tin without asking permission is acceptable, but that borrowing a parent's clothes without permission is not.

If a mother adds "but" to an apology, ______.

A．she doesn't feel that she should have apologized

B．she does not realize that the child has been hurt

C．the child may find the apology easier to accept

D．the child may feel that he owes her an apology

Dear Customer Service Representative,

Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.

The microwave oven has a full two-year unconditional warranty. There' s one problem. I don't remember at the moment where I am keeping the warranty.

I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I'm concerned about the crack. I' m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter' s health. I haven't noticed anything unusual yet, but I don't want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don't think I' m exaggerating my concerns. I feel my situation warrants special consideration.

I have unplugged the microwave oven, and have decided not to use it. I don' t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven？ I would appreciate it.

Yours truly,

Nora Peletz

Dear Ms. Peletz,

Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience. I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered？ Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it's convenient for you.

In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.

Yours sincerely,

Sasha Pavorotti

Sasha Pavorotti, Manager

What is the purpose of the first letter？

A．To claim compensation for injury

B．To get some documents reissued

C．To request a new appliance

D．To acknowledge receipt of an order