Dear Customer Service Representative,Hello. I purchased a Microtech Microwave Oven （Model

What must the customer do to obtain the service？

A．Get a subscription

B．Order over the Internet

C．Contact a sales representative

D．Call for a consultation appointment

Clerk: Hello. _________1______________ Customer: Yes, please. I’ve just ______2________ in China and I want to ______3_______ some American dollars into RMB. Clerk: All right. _________4________ would you like to change Customer: 500 US dollars. What is today’s _______5_______ Clerk: It’s RMB 723 yuan to 100 American dollars.

esentative about the delay.

A．at

B．by

C．with

D．in

If there is a problem with the product, the customer may ______.

A．have it repaired by others

B．send the product to others

C．ask the customer service representative to say sorry to him

D．ask for a refund from the store

Why is this customer so frustrated？

A．The delivery took too much time.

B．The customer had to pay extra money for the delivery.

C．The customer service representative was not responsive.

D．When the delivery arrived, the product was damaged.

听力原文：M: Hello. National Express Courier Company, Customer Service Department.

W: Hello. I have some questions about a package I'm going to send. Can you help me？

M: Yes. ma'am. What would you like to know？

W: I have a box of homemade candy, and I want to send it to my sister. It's a birthday present. Do you have any special roles about delivering food？

M: No. not in this case, ma'ma. If you were sending fruit or vegetables, they would have to be packed specially. But there are no roles about sending candy.

W: OK, I have another question. I'm very concerned about the package reaching my sister on time. Can you make sure that it will be there by her birthday on Saturday？

M: Where does it have to go？

W: California.

M: Hmm. Saturday's only four days away. We have a priority service that would guarantee delivery in three days but it's more expensive than our regular rate.

W: Well, I don't want to waste money, but it's more important that the package be there on time.

M: OK. Bring your package to the office, and we'll send it by priority service.

W: OK. I'll do that. Thanks for your help.

M: It's my pleasure

(23)

A．She needs some information.

B．She wants packing materials.

C．She is checking her package.

D．She is moving to California.

morning. Grnd Hotel. —Hello. I’d like to book room for the nights of the 18thnd 19th.Wht cn I do for you B．Just minute plese C．Wht’s the mtter D．t your service

A．What can I do for you

B．Just a minute please

C．What’s the matter

D．At your service

sion, you may dial it at any time. If you would like to speak with a customer service representative, please stay on the line, and a representative will answer your call in the order it was received. If you'd like more information about Portable Telecom's new XT 5000 mobile phone with GPS, Internet browsing, and the highest megapixel camera on the market, please press "one." Again, thank you for holding the line; a customer service representative will be with you shortly.

What business is mentioned？

A．A bank

B．A travel agent

C．An electric company

D．A telecommunications firm