In order to _______ your goals, you must work hard.A. makeB. achieveC. requireD. devel

A．Of cours

E．What’s your table number, please

B．Of cours

E．What are you having

C．Of cours

E．How old are you

D．Of cours

E．Would you like fish and chips

Receiving Visitors at the Airport

Do you, sometimes, need to go to meet some visitors at the airport？ What should you do when you meet them？ What should you talk about？ On their arrival, you should pay attention to the following points:

Going up to meet the visitors

Asking about their journey

Helping with their luggage

When going to the visitors and making introduction at the airport, you should remember that the person of less importance, regardless of gender, is introduced to the person of greater importance and the visitor is always more important than anyone in your organization. The introduction is usually followed by a brief and firm handshake.

To break the ice, after introduction, you can ask about their journey, like: “Did you enjoy your journey？” , “How was your trip？” etc. If you want to be more friendly and helpful, you may offer to take the luggage.

When you get to the hotel, accompany your visitors to the hotel front desk and help them with the check-in. After check-in, ask a bell boy to help carry the luggage.

When your visitors have settled down, discuss the schedule with them to see if there might be any changes. If there are changes, don't forget to let the related persons know.

1.When making introductions, the introduction is usually starting with a brief and firm handshake.

2.In order to break the ice, you may ask visitors about their journey after the introduction.

3.If you want to be more friendly and helpful, you'd better help carry the luggage.

4.You should discuss the schedule with the visitors before they've settled down.

5.It is not friendly to ask about the visitor's journey.

n order to lose pounds. The best way to do this is to start a weight control program. At first it is wise to talk with your doctor. He can advise you of the number of calories(卡路里) you should have in your meals each day. He can tell you about exercisingwhile on your diet. A good rule is to lose slowly. A loss of a pound or two is plenty. Plan meals around foods you know. This means that it is wise to include foods that you are used to and that are part of your regular eating habits. When you have lost the weight you wish, simple items can be added to your diet so that you can maintain the weight you want. While you are dieting, try to build a pattern of eating that you can follow later to maintain your desired weight. When dieting, choose low-calorie foods. Avoid such items as fats. fried food, sweets, cakes, cream and soft drinks. Try to take coffee and tea without sugar or cream. Snacks can be part of your diet. For example, a piece of fruit or a simple dessert saved from mealtime can be eaten between meals. Keep busy ! This way you will not be tempted to go off the diet. Make full use of opportunities to exercise. Try walking instead of riding whenever possible. Happy dieting! What is the main idea of the passage？

A.How to diet.

B.Why we should diet.

C.What we should diet.

D.Where we should diet.

trust and moments to【C2】______it. Customers want the truth, because without it they cannot make【C3】______decisions. For example, suppose you go out to dinner and the restaurant you choose has people waiting. When you put your name in, the host will tell you how long it is. If the host is doing his job, you will actually wait less than【C4】______you were told. If you are told the wait is 15 minutes and you are still waiting at the 30-minute mark, are you a happy customer？ At one level, it is just【C5】______. In some cases, it could【C6】______other plans: If you miss your movie because you were not【C7】______for dinner, you really are not a happy customer.

Unfortunately, many salespeople are【C8】______to tell the truth. They【C9】______some in formation, or share partial truths, or just plain lie. They do it in the【C10】______that customers will buy when they hear【C11】______they want to hear. It is true that customers want to hear certain things but【C12】______they are true. Let's go back to the restaurant.【C13】______the wait is not 15minutes-it is 90 minutes. It is not what we want to hear. Still, we can decide to stay or not to stay. If we do not stay, we will be hack. But if we【C14】______told 30 minutes and it became 90, that【C15】______the last time we ate there. Sooner or later, customers al ways find out the truth. If the truth is different than what they have been told, you have lost their trust.

Truth is【C16】______accuracy. It includes a willingness to stand behind what you say. In other words, are you willing to put your money【C17】______your mouth is？ If you are working with others, part of their【C18】______is that when something goes wrong you will stand with them. If an order is delayed, for example, how will you help them【C19】______their business commitments？ Part of earning their trust is having a backup plan in place should your【C20】______systems fail.

【C1】

A．takes

B．spends

C．lasts

D．relies

for customer satisfaction. Rule 1 is that the customer is always right. Rule 2 is if the customer is ever wrong, reread Rule 1.

The best way to satisfy your customer is to provide quality products, friendly service, accurate information and keep adding value as much as possible to your products and services. Giving your customers what they need and more than they expect will lead customers to return to you.

In order to improve your service, you need to make market surveys so as to know what your customers are thinking and demanding. Then you can take actions to satisfy your customers. In this way you will stay competitive in these changing times.

1.What is the key to business success？

A.Investment

B.Good advertising

C.Customer satisfaction

2.What type of information needs to be provided？

A.Accurate information

B.Interesting information

C.Simple information

3.How to make customers return to you？

A.Making market surveys

B.Taking actions to sell more

C.Providing quality products and service

4.Why do we make market surveys？

A.To lead customers to return to us

B.To know what customers are demanding

C.To keep customers happy and satisfied

5.What happens when you keep your clients happy？

A.Your clients go to competition

B.Your business grows and improves

C.Your business stays at the same level

is vital that when you apply for a position, you not only look at the organization and the role, but also interview your future boss.Applying for a new job is a two-way street—they select you and you select them. Before you go to the interview, write clown what your selection standards are for an effective boss.You can make a list of selection criteria, such as: What made your last boss "good" for you？ How do you like to be trained？ How do you like your boss to communicate with you？

Then you place them in order of importance.The most important should be on top of the list.Once you are clear on your standards, you may get some idea of how your future boss operates by the way the interview is conducted.For example, did it start and finish on time？ How formal or informal was the room？

When the interview gets to the "Do you have any questions？" stage, you might like to ask some questions.With well-prepared questions, you can develop a very good idea of your future boss's management style.

36、Many people leave an organization because ______.

A.the boss doesn't like the employees

B.they don't like the boss

C.the organization is not good

D.the organization is not important

37、If you place your questions in order of importance, you ______.

A.put the least important first

B.put the longest question first

C.put the most important last

D.put the most important first

38、You can judge your future boss by the following EXCEPT ______.

A.whether the interview started on time

B.whether the interview room was formal

C.whether the boss played funny jokes

D.whether the interview finished on time

39、From this passage we get to know ______.

A.the interviewee can ask any question to the interviewer

B.the interviewer asks many difficult questions to the interviewee

C.the interviewer asks questions first

D.the interviewee asks questions first

40、The best title for this passage might be ______.

A.How to Get Along with Your New Boss

B.How to Ask Your New Boss Questions

C.How to Select Your New Boss

D.How to Prepare for Interview

Whether at home or in a restaurant, meals in Brazil are sacred(神圣的) ; a time to eat, but also to share precious moments with family and friends. Now, here's a Brazilian custom I miss enormously: a decent, sit-down, leisurely-paced lunch and/or dinner. To this day, I have to keep reminding myself, "what's the big hurry？ " and I confess that one of the things I look forward to, when I go to Brazil, is the "family" meal. We have a joke that, if you see people sitting around a table in the US, having lunch for longer than 1/2 hour, it must be a business lunch. And also, sitting at your desk and eating lunch while you work is incomprehensible to most Brazilians, who leave their offices to eat with their colleagues and friends in restaurants and cafes. You guess, lunch is usually a more substantial meal than in the U.S.

(68) For lunch and, depending on the location, also dinner, Brazilians have wonderful, inexpensive restaurants where home-style. meals are sold by kilo. You just pile the food on your plate and someone will weigh it for you. The same goes for desserts. You order drinks from your waiter and pay him at the end of your meal.

Dinner is served much later than in the U. S. In the big cities, children are a common sight in restaurants at night, since Brazilians will take their kids out to dinner at all hours. As a result of this and the traditional Sunday lunches, Brazilian kids learn table manners at an early age. For many of my Brazilian friends, dinner is a lighter meal of bread, cheese and cold cuts. So expect either type of meal.

In Brazil, people usually have meals______.

A．in a hurry at restaurants

B．in a leisurely manner

C．at their desk in the office

D．for less than 1/2 hour

or your money back! From the first day your pronunciation will be excellent.Just send...” and so on？ Of course, it never happens quite like that.The only language that is easy to learn is the mother tongue.Think how much practice that gets! Before the Second World War people usually learnt a foreign language in order to read the literature of the country.Now speaking a foreign language is what most people want.Every year many millions of people start learning one.

Some people try at home, with books and records or tapes; some use radio or television programmes; others go to evening classes.If they use the language only twice or three times a week, learning it will take a long time.A few people try to learn a language fast by studying for six or more hours a day.It is clearly easier to learn the language in the country

where it is spoken.However, most people cannot afford this, and for many it is not necessary.They need the language in order to do their work better.For example, scientists and doctors chiefly need to be able to read books and reports in the foreign language.Whether the language is learnt quickly or slowly, it is hard work.Machines and good books will help, but they cannot do the student's work for him.

36.The advertisements say it would be easy to().

A.speak your native language better

B.keep in mind any foreign language

C.learn a foreign language within several weeks

D.learn by heart a foreign language

37.Nowadays most people want to learn()according to the text.

A.about the country where a language is spoken

B.to speak a foreign language

C.to read essays in the foreign language

D.to write in the foreign language

38.Before the World War people usually learnt a foreign language in order to()

A.communicate with their foreign friends

B.read the foreign newspaper

C.read the literacy works of the country

D.work in that foreign country

39.If you only use the language twice or three times a week,().

A.it is easy to learn it well

B.it will take a long time to learn the foreign language

C.you will never learn the language well

D.perhaps you will learn harsh language

40.No matter how quickly or slowly you want to learn a foreign language, you need to ().

A.read books

B.read reports

C.visit the country

D.work hard

Have you ever noticed advertisements which say "Learn a foreign language in six weeks, or your money back! From the first day your pronunciation will be excellent. Just send. . . " and so on？ Of course, it never happens quite like that. The only language that is easy to learn is the mother tongue. Think how much practice that gets!Before the Second World War people usually learnt a foreign language in order to read the literature of the country. Now speaking the foreign language is what most people want. Every year many millions of people start learning one.

Some people try at home, with books and records or tapes; some use radio or television programmes; others go to evening classes. If they use the language only twice or three times a week, learning it will take a long time. A few people try to learn a language fast by studying for six or more hours a day. It is clearly easier to learn the language in the country where it is spoken. However, most people cannot afford this, and for many it is not necessary. They need the language in order to do their work better. For example, scientists and doctors chiefly need to be able to read books and reports in the foreign language. Whether the language is learnt quickly or slowly, it is hard work. Machines and good books will help, but they cannot do the student's work for him.

31. The advertisements say it would be easy to_________.

A. speak your native language better

B. keep in mind any foreign language

C. learn a foreign language within several weeks

D. learn by heart a foreign language

32. Nowadays most people want to learn_________.

A. about the country where a language is spoken

B. to speak a foreign language

C. to read essays in the foreign language

D. to write in the foreign language

33. Before the 2nd World War people usually learnt a foreign language in order to_________.

A. communicate with their foreign friends

B. read the foreign newspaper

C. read the literacy works of the country

D. talk with their foreign friends

34. If you only use the language twice or three times a week ,_________.

A. it is impossible to learn it well

B. it will take a long time to learn the foreign language

C. you will never learn the language well

D. perhaps you will learn harsh language

35._________is very important whether a foreign language is learnt quickly or slowly.

A. Talent

B. Intelligence

C. Ability

D. Hard work

短文翻译（英译汉)As a child—and as an adult as well—Bill was untidy. It has been said th

短文翻译(英译汉)

As a child—and as an adult as well—Bill was untidy. It has been said that in order to counteract this, Mary drew up weekly clothing plans for him. On Mondays he might go to school in blue, on Tuesdays in green, on Wednesdays in brown, on Thursdays in black, and so on Weekend meal schedules might also be planned in detail.

Bill’s contemporaries, even at the age, recognized that he was exceptional. Every year, he and his friends would go to summer camp. Bill especially liked swimming and other sports. One of his summer camp friends recalled, “He was never a nerd or a goof or the kind of kid you didn’t want your team. We all knew Bill was smarter than us. Even back then, when he was nine or ten years old, he talked like an adult and could express himself in ways that none of us understood.” Bill was also well ahead of his classmates in mathematics and science. He needed to go to a school that challenged him to Lakeside—an all-boys’ school for exceptional students. It was Seattle’s most exclusive school and was noted for its rigorous academic demands.” Lakeside allowed students to pursue their own interests, to whatever extent they wished. The school prided itself on making conditions and facilities available that would enable all its students to reach their full potential. It was the ideal environment for someone like Bill Gates.

短文理解

听力原文： In the United States, even if you decide that you do not want to borrow in order to go on vacation, it is still a good idea for you to have several major credit cards. These provide positive identification when renting an automobile and can be used for the deposit. The credit card receipts will serve as an accurate record of all hotel, plane, train, and restaurant expenses. The use of credit cards avoids the necessity of carrying large amount of cash, purchasing large amounts of traveler's cheeks and keeping track of them, or attempting to use personal checks in places other than your own locality.

Many major credit cards provide an instant cash service in case you run out of money. American Express, for example, has set up machines in major airports in which you can purchase traveler's checks using your American Express card.

21. The credit card receipts will serve as accurate record for all but which of the following choices？

22.Which of the following is not true about the use of credit card？

23.Concerning the advantages of credit cards, which of the following is true？

24.According to the passage, which card has set up machines in major airports？

(21)

A．hotel expenses

B．stock exchange

C．plane expenses

D．restaurant expenses