阅读理解PERFORMANCE MANAGEMENT AND PERFORMANCE APPRAISALPerformance management aims to a

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company’s business scope, recent situation and future development. The main parts of an annual report usually include chairman’s letter, financial statements and operation analysis.

● CHAIRMAN’S LETTER

Usually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company.

● OPERATION ANALYSIS

The operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues.

● FINANCIAL STATEMENTS

The financial statements are very important for an annual report. People can know the company’s performance in the past from the statements. It usually consists of the following three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement.

1. An annual report of a company provides some information about its business performance for certain people.{T、F}

2. People can know everything of the company from the annual report.{T、F}

3. An annual report usually includes chairman’s letter, financial statements and operation analysis.{T、F}

4. A chairman’s letter should include the strategic direction moving forward.{T、F}

5. This passage is mainly about the main parts of an annual report.{T、F}

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HOW TO HANDLE A BAD PERFORMANCE REVIEW

Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:

Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.

WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW

It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree.

WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW

Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.

WAYS TO IMPROVE A BAD PERFORMANCE REVIEW

A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time.

操作提示：通过题目后的下拉选项框选择正确答案。

1. What should you do when you are given a bad performance review？{A; B; C}

A. Argue with your boss.

B. Make immediate remarks.

C. Stay calm and listen carefully.

2. What should you do after you are given a bad performance review？{A; B; C}

A. Quit your job immediately.

B. Insist on making comments.

C. Learn from the review.

3. What should you do if you do not agree with the bad performance review？{A; B; C}

A. Tell the boss directly that you do not agree with the review.

B. Make a written statement on your own behalf if it is allowed.

C. Do not express your different understanding in a written statement.

4. How do you improve a bad performance review？{A; B; C}

A. Understand the established performance standards.

B. Learn more about what the employee wants or expects.

C. Learn what the person who gives the review may think.

5. Why should we understand the cause of a bad performance review？{A; B; C}

A. Because it helps the employee to get promoted immediately.

B. Because it encourages and motivates the worker to do better.

C. Because it prevents the employee from professional growth.

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Want to keep your staff motivated about learning new concepts？ The quality and variety of the employee training you provide are keys for motivation. Reasons to {A. offerB、B. completeB、C. take} employee training are many, from new-hire operational training to introducing a new concept to a work group to installing a new computer system.

{A. WhereverB、B. HoweverB、C. Whatever} your reason for conducting an employee training session, it’s critical to develop the employee training within the framework of a comprehensive, ongoing and consistent program.This employee training program is essential to keep your staff motivated about learning new concepts and {A. ultimateB、B. ultimatelyB、C. ultimation} keep your department profitable.

A complete employee training program includes a formal new hire training program with an overview of the job expectations and performance skills {A. needB、B. neededB、C. needing} to perform. job functions. A new hire training program provides a fundamental understanding of the position and how the position fits within the organizational structure.Another aspect of a comprehensive employee training program is continuing {A. continueB、B. continuedB、C. continuing} education. This is an important function in order to keep all staff members current about policies, procedures, and the technology.

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阅读下面的文章，根据文章内容，完成相应的选择题。

HUMAN RESOURCES MANAGEMENT

Human Resources Management (HRM) is the process of managing people and their relationships in an organization. These two processes are important in the success and growth of a business.

In managing people, staffing is the most important component of HRM. It needs to make guidelines and procedures for hiring and placement. Staffing also involves the management of employees on matters like monitoring of holidays, absences, health and safety, disciplinary action, and dismissal.

Another important element of HRM in managing people is keeping the employees in the company. The training of employees to enable them to improve their career development is very important. Good HRM policies ensure that there are clear regulations which show the pay levels for the different positions in an organization. It is important for the staff to know the career path, pay, training and other opportunities that are available to them. Performance management is another important component of HRM. The reason for this is that many employers use it to evaluate career improvement and to determine pay increases.

The secondary role of HRM is the management of the relationships among people in an organization. This includes staff within departments as well as across the whole organization. The relationship between staff and management is an important factor in the success of an organization. It decides how fast an organization will realize their goals.

The focus of HRM is the people within an organization. Regular planning, monitoring and evaluation are important for the success of HRM. Successful management ensures that all employees know their role, career development and also feel part of an organization.

操作提示：通过题干后的下拉框选择题目的正确答案。

1. ____________is / are important in the success of a business. {A; B; C}

A. Teamwork spirit and high salary

B. The process of managing people and their relationships

C. Talents and their goals

2. The most important component of HRM is____________. {A; B; C}

A. staffing

B. planning

C. monitoring

3. According to the passage, it is important for the employees to know the career path, pay, training and other opportunities through____________. {A; B; C}

A. notices

B. policies

C. advertisements

4. We can use____________ to evaluate career improvement and to determine pay increases. {A; B; C}

A. staffing

B. HRM policies

C. performance management

5. ____________ is NOT mentioned in the text about the success of HRM. {A; B; C}

A. Regular planning and monitoring

B. Evaluation

C. Training

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job.

Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview.

To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures.

1. What often influences the stress around interviews according to the passage？ {A、B、C}

A. Interview process

B. Anxiety-provoking thoughts

C. Interviewers’ assumptions

2. Does one poor answer in an interview influence a candidate to get a job？ {A、B、C}

A. Yes.

B. No.

C. Not given.

3. Can imagining success help a candidate to lower levels of anxiety？ {A、B、C}

A. Yes.

B. No.

C. Not given.

4. How can we reduce our stress around interviews？ {A、B、C}

A. Breathe deeply

B. Meet friends

C. Have a big meal

5. When should we go to see a doctor according the author？ {A、B、C}

A. When we lose confidence in an interview.

B. When we find effective measures against anxiety round interview.

C. When we have too much stress around interview.

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CREATE A POSITIVE WORKPLACE CULTURE

In competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence.

Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.

An effective leader sets the tone for the team, encourages a positive workplace culture and is able to bring about cultural change.

Workplace culture is made up of the shared attitudes, beliefs, behaviors, values and expectations that influence the way people work in the workplace. It is “the way we do things around here”.

Some cultural aspects are understood by all and are obvious such as turning up for wok on time, while others may be "unwritten rules" that are not so obvious for example how personal issues are resolved with work colleagues.

Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace. There are also factors out of their control, such as slumps in global prices or a change in demand and supply. The company can, however, control how they respond to these factors.

Those companies that do create positive workplace environments develop a reputation in their community as being ‘good to work for' and have a competitive edge. Not only are these companies more able to attract and retain people, they tend to be more stable as they proactively deal with issues and adapt to change.

Teams work best when they are clear about what is expected of them. They are more able to deal with difficult issues if they feel the values of the organization are supportive of them.

For a workplace culture to be positive, the direction and actions of the business must be consistent with the core values of the people in the workplace. The people must trust each other and be able to openly express and exchange ideas.

Working through these steps will help with developing a positive business culture.

操作提示：正确选T，错误选F。

1. A positive work culture will give workers more satisfaction.{T; F}

2. Positive cultures have a lot to do with leadership vision and values.{T; F}

3. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.{T; F}

4. In competitive markets, leaders are under more and more pressure to keep a positive work culture.{T; F}

5. Positive work culture can be built in a short period of time.{T; F}

短文理解

听力原文： The Chinese currency is the Renminbi. China has maintained a unified managed floating exchange rate since January 1994. The exchange rate of the Renminbi is determined by the inter-bank foreign exchange market. The People' s Bank of China announces a reference rate for the Renminbi against the US dollar, the Hong Kong dollar, and the Japanese yen based on the weighted average price of foreign exchange transactions during the previous day's trading. Daily movement of the exchange rate of the Renminbi against the US dollar in inter-bank foreign exchange market is limited to 0.3% on either side of the reference rate as announced by the PBC. The buying and selling rates of the Renminbi against the Hong Kong dollar and the Japanese yen may not deviate more than 1% on either side of the reference rate. In the case of other currencies, the deviation may not exceed 0.5% on either side of their respective rates.

21. When did China begin to maintain a unified managed floating exchange rate？

22.Who determines the exchange rate of the Renminbi？

23.What is the deviation allowed on daily movement of the exchange rate of Renminbi against the US dollar？

(21)

A．1992

B．1993

C．1994

D．1995

阅读理解

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THREE STEPS TO A GOOD MARKETING BUDGET

Without good budget management, you are likely to overspend on marketing accidentally. Here are three steps that help to make a good marketing budget.

STEP 1A、ORGANIZE FINANCIAL INFORMATION

The first step is to be clear of your current financial situation. You need to know how much money your company makes monthly and the changes that might arise in the future. Although income flows change throughout the year, you must organize the information based on reliable revenue — the minimum amount of money your company makes each month.

A realistic budget plan will always focus on the income that exceeds the expenses, not the total revenue that comes in. When you have determined the amount of disposable income available for the company, you should determine where the money will go.

STEP 2A、DETERMINE WHERE YOU WANT TO SPEND MARKETING FUNDS

After you know the total amount available to spend on marketing, the next step is how you plan to spend that money. Three main factors decide how you spend marketing fundsA、the budget amount, your past experiences, and where you can reach the right audience.

You will start organizing how to spend the funds based on the amount. Besides, you need to consider the strategies that have worked in the past. Also, you need to consider which marketing channels will allow you to reach the right audience.

STEP 3A、ASSESS DATA AND MAKE APPROPRIATE CHANGES

The final step in building a good marketing budget is the analysis of the plan and any changes that may improve revenue. Ultimately, marketing is designed to bring in extra revenue. If the activity does not bring in any additional revenue over its cost, then it is better to change strategy and try something else.

Assessing the data is a vital part of creating an effective marketing strategy. Evaluation begins with comparing past performance to the performance after marketing the product or services. However, a good budget alone is not enough. You have to take action and remain committed to following through your plan. By keeping the budget in mind when you make decisions, you will have the opportunity to work out different strategies to find the best solutions for your business goals and prevent overspending on marketing.

操作提示：通过题干后的下拉框选择题目的正确答案。

1. What should the budget plan be based on？ {A; B; C}

A. The company's reliable expense.

B. The company's reliable income.

C. The company's reliable cost.

2. What does “disposable income” mean in Passage 3？ {A; B; C}

A. Total income.

B. Previous income.

C. Net income.

3. You have to be clear of ________________when organizing financial information. {A; B; C}

A. the income and expenses

B. the marketing fund

C. the budget management

4. The three main factors that decide how you spend marketing funds are _______________. {A; B; C}

A. the money you have earned, the actual expenses and the money you will expend

B. the budget amount, your past experiences and where you can reach the right audience

C. the assets you have, the product and the income

5. Keeping the budget in mind when making marketing decisions will avoid ______________. {A; B; C}

A. using less than you earn

B. using money unnecessarily

C. using more than you earn

A.？mana？

B.mana？

C.mana？？

D.？mana