All the people who went to the new supermarket had one great hope: to be the lucky custome

M: Good morning, Cindy.

W: Roberta, what exactly do time management consultants do？

M: Well, Cindy, it's all about helping people to organize their work in an ef fective way: maximum efficiency; minimum stress.

W: Hah, sounds like something I need. Who are your clients？

M: Um, mainly business people, but I've also worked with politicians, civil servants and university lecturers.

W: Um, quite a range, then. And what sort of things help people to organ ize their time？ I suppose punctuality is important.

M: Um, yes and no. It's easier to finish a meeting on time if it starts on time. But in international contexts, you do have to be aware of cultural differences.

W: For example？

M: Well, in Britain big, formal meetings usually start on time, but less for mal meetings often begin a few minutes late. In Germany, on the other hand, people expect all meetings to begin on time; In some countries, er, for example, in Latin America, there's a more relaxed attitude. So, you d6 have to adapt to circumstances.

W: Um, it sounds like even if you manage your own time very well, you still can't control what other people do.

M. Well, you can set limits. If you're meeting a friend who always arrives late, you can say, "Well, I'm going to wait for 15 minutes. If they aren't there by then, I'll leave,"

W: Hmm. I've got one friend who's always late. I don't think I'd ever see her if I did that.

M: Hah, but people who are always late are the ones you need to set limits with. If they know that you won't wait, then, perhaps they'll make an effort.

W: Isn't that rather harsh？

M: No, not really. Someone who constantly turns up late is putting a low value on your time. Let them know you've got other things to do. And I'm not suggesting you do that with everyone just the persistent latecomers.

(20)

A．To help people to organize their work in an effective way.

B．To help people to become efficient at their jobs.

C．To help people to arrange their time properly.

D．To help people to reduce stress.

W: Charles, among other things, you regarded as one of the America’sgreat masters of the blues. A musical idiom does essentially about loss,particularly the loss of romantic love. Why does love die？

M: People often get into love affairs because they have unrealisticexpectations about somebody. Then when the person doesn’t turn out to be whothey thought he or she was, they start thinking maybe I can change him or her.That kind of thinking is a mistake. Because when the dust settles, people aregoing to be pretty much what they are. It’s a rare thing for anybody to be ableto change who they really are. And this creates a lot of problems.

W: At 62, you continue to spend a large percentage of your lifetouring. What appeals to you about life on the road？

M: Music, I don’t especially love life on the road, but I figure if youare lucky enough to be able to do what you truly love doing, you’ve got theultimate of life.

W: What’s the most widely-held misconception about the life of a famousmusician？

M: People think it’s all glamour. Actually we have the same troublesthey do. Playing music doesn’t mean life treats you any better.

W: How do you feel about being recognized everywhere you go？

M: You think I be used to it by now. But I still find it fascinating.You go to a little town in Japan, where nobody speaks English, yet they knowyou on side and know all your music. I’m still amazed by the love peopleexpress for me and by music.

Q12: What does the man sayabout most people when they get into love affairs？

Q13: What does the man sayabout himself as a singer on the road most of his life？

Q14: What do most peoplethink of the life of a famous musician？

Q15: How does the man feelwhenever he was recognized by his fans？

(The Tragedy of Old Age in America) Old people who are poor have been poor all their lives. ()

A.On

B.To

C.For

D.With

A.Mainly teenagers

B.Mostly college students

C.Only working people with their own computers

D.People of all ages and backgrounds

The BBC is mainly financed by ______.

A.payment from all people who possess TV sets

B.the income from advertisements

C.some large corporations

D.the British government

A.complacency

B.mercy

C.incompetency

D.persistency

A.there were

B.it were

C.there was

D.it was

听力原文：W: Do you think you can give an exact definition of "management", Mr. Rogers？

M: [19] Management is the process of achieving results through other people.

W: What are the functions of management？

M: There are mainly four. The first is planning. Managers define goals, establish strategy and develop plans to co-ordinate activities.

W: That's not easy, I think.

M: No. And the second is organizing, which means managers will determine what tasks to be done, who is to do them, how the tasks are to be grouped, who reports to whom, etc.

W: That's complicated.

M: And the third is leading. It includes motivating subordinates, directing others, selecting the most effective communication channels and resolving conflicts.

W: Do you think the goal of good management is to get rid of conflicts？

M: Actually, we've made considerable progress towards overcoming the view that conflict is bad.

W: [20] So you mean conflicts can be good for an organization？

M: [20] Yes. Conflicts can be used to bring about substantial changes to the existing power structure, current patterns of interaction between people at work, and attitude.

W: That surprises me.

M: The last function controlling means to monitor activities to ensure they are being accomplished as planned, and correct significant deviations.

W: It is said that all managers need to realize that the more they delegate now, the less time it will take to accomplish tasks later. Is that true？

M: Right. [21] Without delegation, managers run the risk of being a "doer" rather than a "manager'.

W: Can I understand this as "delegation is a ticket to ride free and have others to do your work"？

M: Not exactly. It is rather a means for managers to focus on their true functions.

(20)

A．It is getting things done through other people.

B．It is helping an organization find the right staff.

C．It is assembling people of different abilities.

D．It is communicating between colleagues.

A.allergic

B.tedious

C.absorbed

D.earnest