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题目
Fear is another emotion that is shown in much the same way all over the world. In Chinese and in English fiction, a phrase like he went pale and began to tremble suggests that the man is either very afraid or has just had a very nasty shock. However, "he opened his eyes wide" is used to suggest anger in Chinese whereas in English it conveys surprise. In Chinese surprise can be described in a phrase like "they stretched out their tongues". Sticking out your tongue in English is an insulting gesture or expresses disgust.
Even in the same culture, people differ in their ability to interpret and express feelings. Experiments in America have shown that women are usually better than men at recognizing fear, anger, love and happiness on people’s faces. Disgust, contempt and suffering seem to be the most difficult emotions for people everywhere either to recognize or to express. Other studies have shown that older people usually find it easier to interpret body language (the way people stand or move etc. ) than younger people do. And psychologists such as E. G. Beicr have also shown that some people frequently give completely the wrong impression of how they feel. For instance, they try to show affection but in fact communicate dislike. Or when they want to show interest, they give the impression that they don't care. This can happen even among close friends and members of the same family. In other words, what we think we are communicating through language, voice, face and body movements may be the exact opposite of what other people understand.
What might be the reason for the behaviour patterns of animals and humans？
A．They learn them from their parents.
B．They develop the patterns as they grow older.
C．They are born with them.
D．They are taught about them by their elders.
更多“Are you always sure you know what people mean when they try to describe their feelings to”相关的问题
第1题
A．Follow your family．
B．Follow your friends．
C．Follow your hosts．
D．Follow your guests．
第2题
h everyone around her.
A、hostile
B、academic
C、accommodating
D、handle
第3题
A: Just ignore them.
B: That's all fight.
C: Are you sure
D: How old are the boys
第4题
A.Oh, that’ll be OK
B.I’m not sure
C.Oh, no, that’s terrible
D.yes, I’m always very careful
第5题
What should you do after the interview？
A.Make sure your resume is up-to-date and print out two clean copies with no wrinkles.
B.Have a clean, professional outfit ready to wear
C.Make a list of 2-3 questions you may have about the position.
D.Within two days after your interview, you should always write a thank-you letter or email to your interviewer for meeting with you.
第6题
A．当你移动一个单词的位置时，要确保你的选择不会改变句子的意思
B．当你更改一个单词时，要确保你没有选择更改句子意思
C．当你更换一个单词时,需要确保你选择的备选词不会改变句子的意思
第7题
You want to distribute the DTS package as a file to developers in your company. You want to make sure connection details are available to developers who receive the DTS package.
Which two tasks should you perform？ (Each correct answer presents part of the solution. Choose two)
A．Enable the Always read properties from UDL file option in the Connection Properties dialog box.
B．Disable the Always read properties from UDL file option in the Connection Properties dialog box.
C．Delete the .udl files and store connection details in the registry by using system data source names.
D．Delete the .udl files, and store connection details in the registry by using user data source names.
E．Make the .udl files available on a network share.
第8题
First of all, I would like to () welcome you to our company.
Our company is one of the leading companies in the electric car industry. I am sure you will be proud of being a member of our company. It is always () to keep the business going.We need to () for ourselves all the time. As you are fresh, energetic and equipped with new knowledge and new ideas, soon you will realize that you’ve () to join us.
Work hard, not only for our company but also for yourself. That’s the only way for you and our company to ().
Again I would like to welcome you and from today on, let’s work together and succeed together.
A. set new goals
B. keep growing
C. take this opportunity to
D. made the right decision
E. my great honor
第9题
根据下列材料请回答 36～40 题：
B
No one wants to look silly or do the wrong thing at a new job．It is important to make the fight impression(印象)from the very first day．You will face new people．You will be in a new place．
It may be difficult to know what to d0．Here are five tips to help you make it through the firstday at a new job：
1．First impressions can last forever．Make sure you make a good one．Before your first day，find out if your new job has a dress code(rules about what you can weal"to work)．If S0，be sure to follow it．No matter what，always be neat and clean．
2．Get to work on time．Give yourseff an extra l5 minutes to make sure you arrive on time．
3．Pay attention to introductions．One of the first things that your supervisor may do is to intro-duce you to co-workers．These CO-workers will be important to you．They ale the ones who will answer your questions when the boss is not around．
4．Ask plenty of questions．Make sure that your supervisor has told you what is expected of you．If he or she has not told you your duties，ask for a list．Set daily and weekly goals for yourself．
5．Never be the first one to leave．Observe what your C0—workers do around quitting time(下班时间)．It does not look good for you to be eager to leave．
第 36 题 Before you arrive at work，you should______．
A．dress in fl fight way
B．introduce yourself
C．know your duties
D．know your CO-workers well
第10题
阅读理解：阅读下面短文，选择合适的内容将短文补充完整。
A WELCOME SPEECH
A. set new goals
B. keep growing
C. take this opportunity to
D. made the right decision
E. my great honor
I am Peter, Sales manager of the company.
First of all, I would like to _____ welcome you to our company.
Our company is one of the leading companies in the electric car industry. I am sure you will be proud of being a member of our company. It is always _____ to keep the business going.We need to _____ for ourselves all the time. As you are fresh, energetic and equipped with new knowledge and new ideas, soon you will realize that you’ve _____ to join us.
Work hard, not only for our company but also for yourself. That’s the only way for you and our company to _____.
Again I would like to welcome you and from today on, let’s work together and succeed together.
第11题
Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.
Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.
Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for.
1. The goal of customer service is to give customers an experience that meets their expectations.{T; F}
2. Leave your customer with an unanswered question is unacceptable.{T; F}
3. Both positive body language and negative body language are necessary in customer service.{T; F}
4. Eye contact is one of the most important aspects of positive body language.{T; F}
5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them.{T; F}
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