—May I ask you why you left the former company？—A、Because I'm very co－operative and

CLERK: Hello, Big City Electricity, how may I help you today

PETERS:__1__.

CLERK: May I have your account number

PETERS: Certainly, it’s 4392107.

CLERK: Thank you, is this Mr. Peters

PETERS: Yes, this is Mr. Peters.

CLERK: Thank you. What can I help you with

PETERS: ___2_.

CLERK: I’m sorry to hear that___2_.

PETERS: The bill is 300% higher than last month.

CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.

PETERS: OK, Thank you for your help.

CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity

PETERS: I usually pay about $50 a month.

CLERK: Thank you.___4_

PETERS: $200. I can’t understand why.

CLERK: Yes, Mr. Peters. Was your usage different in any way

PETERS: No, it was an average month.

CLERK: I’m sorry there certainly seems to be a mistake.

PETERS: Well, I’m happy you agree with me.

CLERK: I’ll contact a service representative. And what’s your phone number

PETERS: 408-533-0875

CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.

A. I think I’ve been overcharged for the past month.

B. I’m terribly sorry about the mistake.

C. I’m calling concerning my electricity bill.

D. And how much did we charge on this bill

E. Why do you think we charged you too much

A.No way

B.No. ask someone else

C.By all means

D.Why should I？

A.May I ask a question please？

B.I have a question.

C.I wonder how to ask you a question.

A.You may ask for help.

B.I’ll give you a han

C.Please do e a favor.

D.I’d come to help.

A.Yes, I may.

B.No, I may not.

C.Walking is good.

D.I’ ve always liked walking.

, they replied, "Because it is right. " If we ask Americans why they eat with knives and forks, or why their men wear pants 27 skirts, or why they may be married to only one person at a time, we are likely to get 28 and very uninformative answers: "Because its right. " "Because thats the way its done. " "Because its the 29 " Or even ,I dont know. " The reason for these and countless other patterns of social behavior. is that they are __30 by social norms--shared rules or guidelines which prescribe the behavior. that is appropriate in a given situation. Norms 31 how people " ought" to behave under particular circumstances in a particular society. We conform. (遵守) to norms so readily that we are hardly aware they 32 . In fact, we are much more likely to notice 33 from norms than conformity to them. You would not be surprised if a stranger tried to shake hands when you were introduced, but you might be a little 34 if they bowed, started to stroke you or kissed you on both 35 . Yet each of these other forms of greeting is appropriate in other parts of the world. When we visit another society whose norms are different, we quickly become aware that things we do this way, they do that way. 第26题应填____

s， the only answer is that it is a _______ for me .

A.chapter B.ceremony C.chamber D challenge

A.if

B.unless

C.until

D.although

A.Yes. you need

B.Yes. ask

C.Yes. please

D.Let me see