A:This is Mr. Bill and this is Mr. Paul. B:（)。

A.tip

B.dish

C.menu

D.bill

- This is Bill speaking. May I speak to Mr. Smith？

- _________ Here he comes.

A.No, speaking.

B.Don't go away.

C.Who are you？

D.Hold on.

A: Hello, Bill Burton speaking.

B: Hello, Mr. Burton, this is Jenny Jenkins of Bradford and Sons returning your call.()

A. It's my pleasure.

B. What can I do for you？

C. Is that Jenny speaking？

A.It’s my pleasure.

B.What can I do for you?

C.Is that Jenny speaking?

A. Fagin.

B. Mr. Brownlow.

C. Olive Twist.

D. Bill Sikes

Dialogue Two

Speaker A: Good morning， sir. Can I help you？

Speaker B: Yes， I‘m leaving today. Can I have my bill settled？

Speaker A: Of course， sir. May I have your name？

Speaker B: My name is Peter Brown and my room number is 556.

Speaker A: Just a second， please. Mr. Brown， ____5______ Please check.

Speaker B: I’m sorry. I suppose there is a mistake indeed. I only stayed here for three nights， not four.

Speaker A: Just a second， please. I’11 check it...I am sorry， Mr. Brown， ____6______. So the fee in total should be $155.

Speaker B: Now you are right. Could I pay with credit card？

Speaker A: What kind of card do you have？

Speaker B: Visa.

Speaker A: _____7_____ here is your bill and receipt. Thank you， sir. Hope you have enjoyed your stay at our hotel.

Speaker B: Certainly I have. Thank you.

Speaker A: You’re welcome. Goodbye.

第5题__________ 查看材料

A.That’s acceptable.

B.here is your bill.

C.this is a miscalculation.

D.How do you pay for the bill？

While traveling abroad(在国外), Mr. Jackson Frank ran short of money. So he wrote to his brother, asking for $500. "Send the money by telegram," he wrote, "to the Fisher Bank in P…" After a week he began calling at the Fisher Bank. He showed his passport(护照). "Nothing has come for you," he was told. This went on for two weeks, and Mr. Frank got very worried. He sent a telegram to his brother, asking where the money was. There was no reply, and no money arrived for him.

In the fourth week Mr. Frank was arrested for failing to pay hotel bill. His passport was taken from him. He tried to explain the problem, but no one believed him. He was sent to prison for sixty days. When he came out, he went immediately to the Fisher Bank. The Clerk(职员)he spoke to was a new man. "Have you received $500 for me？" he asked, "My name is Jackson Frank." The clerk checked his books. "Yes, Mr. Jackson, it's here. It came by telegram - let me see - oh, more than two months ago.

"We wondered where you were." He showed Mr. Frank the order. The order(汇单)read: "Pay Mr. Frank Jackson the sum of $500 …"

"But my name is Jackson Frank, not Frank Jackson."

"Oh, that's all right, sir. It was in our books under the letter 'J', but it's your money."

The clerk laughed. "A human mistake, sir! We're all human beings, aren't we？ And so we all make mistakes. A family name like Frank sounds strange to me."

Mr frank was silent. He really wanted to hit somebody. At last he said, "A human mistake - is that what you call it？ I think some humans need kicking."

1. Jackson didn't just go to his brother and get some money because _____.

A. he was afraid to see his brother

B. he was in prison and was not allowed to go anywhere

C. he was traveling in a foreign country and was far from his brother

D. he knew that his brother had no money

2. A week after he had written to his brother, Jackson began _____.

A. telephoning the bank

B. visiting the bank

C. shouting at the clerks of the bank

D. explaining his problem to the clerks of the bank

3. Jackson was arrested and sent to prison because _____.

A. his brother hadn't sent him any money and he couldn't pay his hotel bill

B. he had spent almost all his money and couldn't pay his hotel bill

C. he had lost all his money and couldn't pay his hotel bill

D. his brother hadn't sent him as much money as he asked for and he couldn't pay his hotel bill

4. Which of the following statements is true？ _____

A. The money did not reach the Fisher Bank.

B. The money reached the wrong bank.

C. The money reached the bank after he was arrested.

D. The money reached the bank before he was arrested.

5. The clerks put his name under the wrong letter _____.

A. through carelessness

B. because they were human beings

C. because he had a strange name

D. by pronouncing his name incorrectly

CLERK: Hello, Big City Electricity, how may I help you today

PETERS:__1__.

CLERK: May I have your account number

PETERS: Certainly, it’s 4392107.

CLERK: Thank you, is this Mr. Peters

PETERS: Yes, this is Mr. Peters.

CLERK: Thank you. What can I help you with

PETERS: ___2_.

CLERK: I’m sorry to hear that___2_.

PETERS: The bill is 300% higher than last month.

CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.

PETERS: OK, Thank you for your help.

CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity

PETERS: I usually pay about $50 a month.

CLERK: Thank you.___4_

PETERS: $200. I can’t understand why.

CLERK: Yes, Mr. Peters. Was your usage different in any way

PETERS: No, it was an average month.

CLERK: I’m sorry there certainly seems to be a mistake.

PETERS: Well, I’m happy you agree with me.

CLERK: I’ll contact a service representative. And what’s your phone number

PETERS: 408-533-0875

CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.

A. I think I’ve been overcharged for the past month.

B. I’m terribly sorry about the mistake.

C. I’m calling concerning my electricity bill.

D. And how much did we charge on this bill

E. Why do you think we charged you too much

could be brought forward by up to two decades, if a modest increase could be provided in the EEC' s research effort in this field, according to the senior EEC scientists engaged in experiments in solar energy at EEC' s scientific laboratories at Ispra, near Milan.

The senior West German scientist in charge of the community' s solar energy program, Mr. Joachim Gretz, told jurnalists that at present levels of research spending it was most unlikely that solar energy would provide as much as three percent of the Community' s energy requirements even after the year 2000. But he said that with a modest increase in the present sums, devoted by the EEC to this work it was possible that the breakthrough could be achieved by the end of the next decade.

Mr. Gretz calculates that if solar energy only provided three percent of the EEC' s needs, this could still produce a saving of about a billion bounds in the present bill for imported energy each year. And he believes that with the possibility -of utilizing more advanced technology in this field it might be possible to satisfy a much bigger share of the Community' s future energy needs.

At present the EEC spends about $ 2.6 millions a year on solar research at Ispra, one of the EEC' s official joint research centers, and another $ 3 millions a year in indirect research with universities and other independent bodies.

The underlined phrase" be brought forward" (Para. l) most probably means______.

A．be advanced

B．be completed

C．be expected

D．be introduced

olish the practice of tipping at Per Se, his luxury restaurant in New York City, and replace it with a European--style. service charge, I knew three groups would be opposed: customers, servers and restaurant owners. These three groups are all committed to tipping—as they quickly made clear on Web sites. To oppose tipping, it seems, is to be anticapitalist, and maybe even a little French.

But Mr. Keller is right to move away from tipping—and it's worth exploring why just about everyone else in the restaurant world is wrong to stick with the practice.

Customers believe in tipping because they think it makes economic sense. "Waiters know that they won't get paid if they don't do a good job" is how most advocates of the system would put it. To be sure, this is a tempting, apparently rational statement about economic theory, but it appears to have little applicability to the real world of restaurants.

Michael Lynn, an associate professor of consumer behavior. and marketing at Cornell's School of Hotel Administration, has conducted dozens of studies of tipping and has concluded that consumers' assessments of the quality of service correlate weakly to the amount they tip.

Rather, customers are likely to tip more in response to servers touching them lightly and leaning forward next to the table to make conversation than to how often their water glass is refilled—in other words, customers tip more when they like the server, not when the service is good. Mr. Lynn's studies also indicate that male customers increase their tips for female servers while female customers increase their tips for male servers.

What's more, consumers seem to forget that the tip increases as the bill increases. Thus, the tipping system is an open invitation to what restaurant professionals call "upselling": every bottle of imported water, every espresso and every cocktail is extra money in the server's pocket. Aggressive upselling for tips is often rewarded while low-key, quality service often goes unrecognized.

In addition, the practice of tip pooling, which is the norm in fine-dining restaurants and is becoming more common in every kind of restaurant above the level of a greasy spoon, has ruined whatever effect voting with your tip might have had on an individual waiter. In an unreasonable outcome, you are punishing the good waiters in the restaurant by not tipping the bad one. Indeed, there appears to be little connection between tipping and good service.

It may be inferred that a European-style. service ______.

A．is tipping-free

B．charges little tip

C．is the author's initiative

D．is offered at Per Se