Linda helps to look ____children for some families.

Mary doesn't look happy today. She would rather Bob and Linda () each other any more.

A、don't see

B、didn't see

C、havn't seee

D、won't see

Why do we need to label the introduction, body and conclusion？

A.Because this establishes your credibility.

B.Because this helps the outline look better.

C.none of the above

D.Because this marks each as a distinct part of the speech.

is hardly over, despite the Supreme Court's ruling Monday upholding the goal of a diverse student body. Higher education leaders overwhelmingly hailed the decision, saying it reaffirmed policies used by most selective colleges and universities. But some critics raised the possibility of more lawsuits, and promised to continue pressuring the Department of Education's Office of Civil Rights to investigate questionable policies. "We're talking about admissions programs, scholarships, any program…only for minorities or in which the standards used to judge admissions are substantially different," says Linda Chavez, founder and president of the Center for Equal Opportunity, a conservative non-profit group.

Others say they'll take their case to voters. "We have to seriously contest all this at the ballot box," says University of California regent Ward Cannerly, who helped win voter approval of California's Proposition 209, which prohibits considering race or gender in public education, hiring and contracting. Because of that law, Monday's ruling had no practical impact in the state. "It may be time for us to… let the (Michigan) voters decide if they want to use race as a factor in admissions," Connerly said Monday.

Meanwhile, U.S. Education Secretary Rod Paige, consistent with President Bush's stance opposing affirmative action, said the Department of Education will "continue examining and highlighting effective race-neutral approaches to ensure broad access to and diversity within our public institutions". Even Supreme Court Justice Sandra Day O'Connor, in one of the opinions, recommended that states look for lessons in race-neutral programs being tried in California and elsewhere. While the ruling said admissions officials may consider race in the selection process, colleges and universities are not obligated to do so. "Ultimately in the debate, diversity is a choice, not a legal mandate," says Arthur Coleman, a former Department of Education official who now helps colleges and universities ensure constitutional policies.

The public, too, remains conflicted, largely along racial lines. According to a January poll by the non-profit research organization Public Agenda, 79% of Americans said it is important for colleges to have a racially diverse student body, while just 54% said affirmative action programs should continue. In a Gallup. poll conducted days before the ruling, 49% of adults said they favor affirmative action and 43% did not, with blacks and Hispanics far more likely to favor the practice than white. And some educators doubt that with Monday's ruling, those opposing affirmative action will change their minds.

For now, admissions officials and university lawyers are poring over the ruling to determine how or whether to adjust policies. While most tend to be closed-mouthed about admissions policies, many say they don't expect significant changes.

What the critics said in the first paragraph amounts to the idea that ______.

A．no admission policies based on race should be implemented.

B．minority applicants should be given favorable considerations.

C．different standards for admitting minority students should be set up.

D．selective colleges and universities should be punished for their discriminatory policies.

pain.

To avoid the pain of a drilling that may last perhaps a minute or two, we demand the "needle"— a shot of novocaine (奴佛卡因) -that deadens the nerves around the tooth.

Now it' s true that the human body has developed its millions of nerves to be highly aware of what goes on both inside and outside of it. This helps us adjust to the world. Without our nerves—and our brain, which is a bundle of nerves— we wouldn't know what's happening. But we pay for our sensitivity. We can feel pain when the slightest thing is wrong with any part of our body. The history of torture is based on the human body being open to pain.

But there is a way to handle pain. Look at the Indian fakir(行僧) who sits on a bed of nails. Fakirs can put a needle right through an arm, and feel no pain; This ability that some humans have developed to handle pain should give us ideas about how the mind can deal with pain.

The big thing in withstanding pain is our attitude toward it. If the dentist says, "This will hurt a little, it helps us to accept the pain. By staying relaxed,' and by treating the pain as an interesting sensation, we' can handle the pain without falling apart. After all; although pain is an unpleasant sensation, it is still a sensation, and sensations are the stuff of life.

26. The passage is mainly about______.

A) how to stiffer pain

B) how to avoid pain

C) how to handle pain

D) how to stop pain

audience. Besides its persuasive powers, eye contact helps hold listeners' interest. A successful speaker must maintain eye contact with an audience. To have good rapport (关系) with listeners, a speaker should maintain direct eye contact for at least 75 percent of the time. Some speakers focus exclusively on their notes. Others gaze over the heads of their listeners. Both are likely to lose audience interest and esteem. People who maintain eye contact while speaking, whether from a podium (演讲台) or from across the table are "regarded not only as exceptionally well-disposed by their target but also as more believable and earnest."

To show the potency of eye contact in daily life, we have only to consider how passersby behave when their glances happen to meet on the street. At one extreme are those people who feel obliged to smile when they make eye contact. At the other extreme are those who feel awkward and immediately look away. To make eye contact, it seems, is to make a certain link with someone.

Eye contact with an audience also lets a speaker know and monitor the listeners. It is, in fact, essential for analyzing an audience during a speech. Visual cues (暗示) from audience members can indicate that a speech is dragging, that the speaker is dwelling on a particular point for too long, or that a particular point requires further explanation. As we have pointed out, visual feedback from listeners should play an important role in shaping a speech as it is delivered.

This passage is mainly concerned with ______.

A．the importance of eye contact

B．the potency of nonverbal techniques

C．successful speech delivery

D．an effective way to gain visual feedbacks

tion on the right key areas, measured by the right Key Performance Indicator (KPI). One of the most important aspects of a customer service KPI is what is often referred to as the Feel Good Factor. Basically the goal is not only to help the customer have a good experience, but to offer an experience that exceeds expectations. Several key points are listed as follows:

Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.

Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.

Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for.

1. The goal of customer service is to give customers an experience that meets their expectations.{T; F}

2. Leave your customer with an unanswered question is unacceptable.{T; F}

3. Both positive body language and negative body language are necessary in customer service.{T; F}

4. Eye contact is one of the most important aspects of positive body language.{T; F}

5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them.{T; F}

The human body has developed its millions of nerves to be highly aware of what goes on both inside and outside of it. This helps us aajust to the outside world. Without our nerves and our brain, which is a system of nerves, we couldn’t know what’s happening. But we pay for our sensitivity. We can feel pain when the slightest thing is wrong with any part of our body. The history of torture is based on the human body being open to pain. But there is a way to handle pain. Look at the Indian fakir (苦行僧) who sits on a bed of nails. Fakirs can put a needle right through an arm, and feel no pain. This ability that some humans have developed to handle pain should give us ideas about how the mind can deal with pain. The big thing in withstanding pain is our attitude toward it. If the dentist says, “This will hurts a little,” it helps us to accept the pain. By staying relaxed, and by treating the pain as an interesting sensation, we can handle the pain without falling apart. After all, although pain is an unpleasant sensation, it is still a sensafion, and sensations are the stuff of life. [共5题]

1.The human body has developed a system of nerves that enables us to ________.

A.stay relaxed

B.avoid pain

C.stand torture

D.feel pain

2.What does the writer mean by saying “we pay for our sensitivity” in Para.1？

A.We have to take care of our sense of pain.

B.We suffer from our sense of feeling.

C.We should try hard to resist pain.

D.We are hurt when we feel pain.

3.When the author mentions the Indian fakir, he shows that ________.

A.fakirs possess magic power

B.Indians are not afraid of pain

C.people can learn to cope with pain

D.some people are born without a sense of pain

4.What is essential for people to stand pain according to the writer？

A.Their relaxation.

B.Their interest.

C.Their nerves.

D.Their attitude.

5.The author believes that ________.

A.feeling pain is part of our life

B.pain should be avoided at all costs

C.feeling pain can be an interesting thing

D.magic power is essential for reducing pain

r possible answers that follow the paragraph.

Perhaps the most startling theory to come out of kinesics, the study of body movement, was suggested by Professor Birdwhistell.He believes that physical appearance is often culturally programmed.In other words, we learn our books, but we are not born with them.A baby has generally unformed facial features.A baby, according to Birdwhistell, learns where to set the eyebrows by looking at those around family and friends.This helps explain why the people of some regions of the United States look so much alike.New Englanders or Southerners have certain common facial characteristics that cannot be explained by genetics.The exact shape of the mouth is not set at birth;it is learned after.In fact, the final mouth shape is not formed until well after permanent teeth are set.For many, this can be well in adolescence.A husband and wife together for a long time often come to look somewhat alike.We learn our looks from those around us.This is perhaps why in a single country there are areas where people smile more than those in other areas.In the United States, for example, the South is the part of the country where the people smile more frequently.In New England they smile less, and in the western part of New York state still less.Many Southerners find cities such as New York cold and unfriendly, partly because people on Madison Avenue smile less than people on Peachtree Street in Atlanta, Georgia.People in densely populated urban areas also tend to smile and greet each other in public less than do people in rural areas and small towns.()

A.Ray Birdwhistell can tell what region of the United States a person is form. by how much he or she smiles

B.Ray Birdwhistell is a leader in the field of kinesics

C.Ray Birdwhistell says that our physical appearance is influenced by the appearance of people around us

D.People who live in the country are more friendly than people who live in densely populated areas

Cloze Test 下列短文中有十个空白，每个空白有四个选项。根据上下文要求选出最佳答案。

Eye contact is important, because too little or too much eye contact may cause communication problems. It is important in relationships because it helps to show closeness, attention and influence. __11 __with facial expressions, there are no specific rules __12 __eye behavior. __13 __that it is considered rude to stare, especially __14 __strangers. It is, __15 __, common for two strangers to walk toward each other, __16 __eye contact, smile and perhaps even say “HI!” The strangers may immediately look __17 __and forget that they even had any contact. This type of glance does not mean much; it is simply a way of acknowledging another person's __18 __. In a conversation too little eye contact may be seen negatively because it __19 __lack of interest, inattention and even mistrust. The relationship between mistrust and lack of eye contact is shown directly in the expression, “Never trust a person who can't look you __20 __the eye.”

11、

A.Like

B.As

C.Likely

D.Together

12、

A.governing

B.govern

C.governed

D.being governed

13、

A.besides

B.beside

C.except

D.except for

14、

A.for

B.at

C.to

D.in

15、

A.moreover

B.furthermore

C.but

D.however

16、

A.make

B.to make

C.making

D.made

17、

A.down

B.up

C.away

D.out

18、

A.absent

B.present

C.absence

D.presence

19、

A.conveys

B.conceals

C.conducts

D.consists

20、

A.to

B.in

C.at

D.out of

A man who knows a bit about carpentry (木工术) will make his table more quickly than the man who does not. If the instructions are not very clear, or the shape of a piece is puzzling his experience helps him to conclude that it must fit there, or that its function must be that. In the same way, the reader's sense and experience helps him to predict what the writer is likely to ,say next; that he must be going to say this rather than that. A reader who can think along with the writer in this way will find the text.

This skill is so useful that you may wish to make your students aware of it so that they can use it to tackle difficult texts. It does seem to be the case that as we read we make hypotheses (假设) about what the writer intends to say; these are immediately modified by what he actually does say, and are replaced by new hypotheses about what will follow. We have all had the experience of believing we were understanding a text until suddenly brought to a halt by some word or phrase that would not fit into the pattern and forced us to reread and readjust our thoughts. Such occurrences lend support to the notion of reading as a constant making and remaking of hypotheses.

If you are interested in finding out how far this idea accords with (符合) practice, you may like to try out the text and questions. To do so, take a piece of card and use it to mask the text. Move it down the page, revealing only one

t a time. Answer the question before you go on to look at the next section. Check your prediction against what the text actually says, and use the new knowledge to improve your next prediction. You will need to look back to earlier parts of the text if you are to make accurate prediction, for you must keep in mind the general organization of the argument as well as the detail within each sentence. If you have tried this out, you have probably been interested to find how much you can predict, though naturally we should not expect to be right every time -- otherwise there would be no need for us to read.

Conscious use of this technique can be helpful when we are faced with a part of the text that we find difficult: if we can see the overall pattern of the text, and the way the argument is organized, we can make a reasoned guess at the next step. Having an idea of what something might mean can be a great help in interpreting it.

The author uses the examples of carpentry and reading to show______.

A．the importance of making prediction

B．the similarity in using one's senses

C．the necessity of making use of one's knowledge

D．the most effective method in doing anything