题目
A.To give an example of an effective service design
B.To illustrate how service standards can inform service design
C.To help the man understand a service problem
D.To illustrate the concept of a service gap
第3题
A.what it is
B.why it is
C.why it does
D.what it does
第5题
第8题
第9题
A.Because of the uncertainty of the weather
B.the weather can be successfully forecasted
C.Because the weather is a subject which is quite safe to talk about
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