Who should pay for the expenses of the meetings and why？______A．Council members should bec

o lure new customers and spend so little to keep them after they've been landed. It just doesn't make sense. Taking customers for granted is routine in some larger organizations, where mere bigness generates an attitude of indifference.

Loyal customers are an organization's only protection against bankruptcy, and losing them because of neglect or indifference is downright sinful. Not only do satisfied customers continue to fatten the till, they often encourage others to buy. This is advertising that doesn't cost a penny. And although there are always problems in giving good service to customers, maintaining their patronage(光顾) isn't all that difficult. It's a matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to.

We said there are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there's many a slip: unreasonable delays in filling orders, shipping the wrong merchandise, failing to answer letters promptly, and so on.

Sometimes these errors or failures can't be helped. For example, if you can't get parts because of material shortages or a transportation strike, customers may be denied the goods they've ordered. And not infrequently the customer is to blame—for example, failing to clearly identify the article or service required.

Yet no matter who is at fault, customers whom you value highly should generally be given the benefit of the doubt. Note that we said "customers whom you value highly." The old saying(格言) goes that all customers should be treated alike is a myth. Customers who repeatedly place large orders and pay for them will naturally, get more attention than those who buy infrequently and have to be badgered to pay what they owe. However, you have to make the assumption that all customers are good unless proved otherwise.

The main idea of the passage is best expressed by which of the following？ _____

A．Business organizations should not spend so much money to attract new customers

B．Maintaining customers' patronage is the most important to business organizations'

C．Customers are kings

D．Organizations should pay more attention to the benefit of their customers

Reading Comprehension

Directions:There are two passages iⅡthis part． Each passage is followed by some questions or unfinished statements． For each of them there are four choices marked A,B,C and D．You should decide on the best choice．

Questions 56- 60 are based on Passage One:

Passage One

The law says that women should have the chance of doing the same jobs as men and earn the same as them．

The reality is very different．Women lose because, 25 years after the Equal Pay Act,many of them still get paid less than men．

They lose because they do lower-paid jobs which men just won't consider．And they lose because they are the ones who interrupt a career to have children．

All this is reported in an independent study ordered by the Government's Women's Unite．

The biggest problem isn't equal pay in workplaces such as factories．It is a sort of work women do．Make a list of the low-paid jobs, then consider who do them．

Try nurses, secretaries, cleaners, clerks, teachers in primary schools, dinner ladies,and child care helpers． Not a lot of men among that group, are there？

Yet some of those jobs are really important．Surely no one would deny that about nurses and teachers, for a start．

So why do we reward the people who do them so poorly？ There can be only one answer—because they are women．

This is not going to be put right overnight． But the Government which employs a lot of them, and other bosses have to make a start．

It is disgraceful(可耻的) that we have gone into the 21st century but still treat women as second-class citizens．

Women should have the chance of doing the same jobs and be paid equally as Men()．

A． after 25 years

B． according to the law

C． as a result of the Equal Pay Act

D． because women are as strong as men

Passage Four

Equal pay for equal work is a phrase used by the American women who feel that they are looked down upon by the society. They say it is not right for women to be paid less than men for the same work.

People who hold the opposite opinion(mainly men)have an answer to this. They say that men have more responsibility than women; a married man is expected to earn money to support his family and to make important decisions, and therefore it is right for men to be paid more. There are some people who hold even stronger opinion than this and are against married women working at all. When wives go out to work, they say, the home and children are given no attention to. If women are encouraged by equal pay to take full-time job, they will be unable to do the things they are supposed to. Women are best at making a comfortable home and bringing up children. They will have to give up their present position in society.

"This is exactly what they want to give up, "the women who disagree say. "They want to escape from the limited place which society expects them to fill, and to have freedom to choose between a job and home life, or a mixture of the two. Women have the right of equal pay and equal opportunities."

These women have expressed their opinions forcefully by using the famous saying, "All men are created equal." They point out that the meaning of this sentence is "all human beings are created equal."

48. The women use the phrase "equal pay for equal work" to demand that______.

A. women's work shouldn't be harder than men's

B. men should be paid less than women

C. people doing harder work should earn more

D. men and women should be paid the same amount of money for the same work

A．Foreign students in America can hardly support themselves

B．They should show that they are able to pay the first year of their study

C．Roomandboard refers to the expense on meals and accommodation

D．Students intending to attend an American college or university should explain who will pay for their education

RMB per month. The tax rates are divided into 7 brackets. The lowest rate is 3% for income between 3,501 and 5,000, while the highest rate is 45% for income over 80,000. Therefore, the higher our income is, the more tax we should pay. Tax, which can be used in public services such as education, road construction, public health and so on, is very important to our country. As we all know, tax makes up a great part of our country’s revenue, and the development of our country depends on it. From what has been discussed above, we can see that it is everyone’s legal duty to pay tax because taxes contribute to the country and create benefits for everyone. Those who try to evade taxation are sure to be punished. In short, paying tax is our responsibility to society.Decide if each of the following statements is TRUE (T) or FALSE (F).

1. The purpose of the passage is to help people know the tips how to pay less tax.()

2. According to the chart, if a person’s monthly is 3600 yuan, he doesn’t need to pay tax.()

3. How much income tax a person pays each month depends on how much his/her income is.()

4. The underlined word “evade” in the last paragraph means increase.()

5. Personal income taxes are included in a government’s revenue.()

infer from the lst prgrph People should prctice rndom kindness to those in need. B．People who receive kindnessre likely to offer it to others. C．People should prctice rndom kindness to strngers they meet. D．People who receive kindnessre likely to py it bck to the giver.

A．People should practice random kindness to those in neeD

B．People who receive kindness are likely to offer it to others．

C．People should practice random kindness to strangers they meet．

D．People who receive kindness are likely to pay it back to the giver．

sible to pay the soldiers and policemen who protect us; nor the workers in government offices who look【C1】______our health, our food, our water, and all the other things that we can not do ourselves;【C2】______the persons who govern the country for us.【C3】______means of taxation, we pay for things that we need just as much as we need【C4】______to live and something to eat. Though everyone knows that taxation is necessary, different people have different【C5】______about how taxation should be arranged. Should each person have to【C6】______a certain amount of money to the government each year？ Or should there be a tax on things people buy and sell？ If the first kind of taxation is used, should everyone pay the same tax,【C7】______he or she is rich or poor？ If the second kind of tax is used, should everything be taxed equally？ In most countries, a direct tax on persons, called an income tax, is used. It is arranged in【C8】______a way that the poor people pay nothing, and the【C9】______of tax grows greater as the taxpayers income grows. In some countries, for example, the tax on the【C10】______people goes as high as 90 or 95 percent.

【C1】

A．after

B．for

C．into

D．at

ar

D.When did people first begin to use stamps？ Who was the first to think of this idea？

In the early nineteenth century, people did not use stamps. They had to pay postage when they received letters. Sometimes they didn’t want to receive a letter at all, but they had to pay money for it. They were unhappy about this. The postage was high at that time, because the post offices had to send many people to get the postage.

Rowland Hill was a schoolteacher in Englan

D.He was the first to think of using stamps in the 1850s. He thought it would be much easier for people to use stamps. They could go to the post office to buy stamps and put them on envelopes before they sent the letters. The post office could just put seals on the stamps so that people could not use the stamps again. In this way, the post office did not need to send postmen to get postage. It only needed fewer postmen to send letters.

1. People began to use stamps at the beginning of the nineteenth century.

A.True

B.False

2. Before stamps were used, postage was paid by the letter-receivers.

A.True

B.False

3. Rowland Hill ___________.

A.bought the first stamp

B.was a postman in England

C.gave the idea to use stamps

D.was the first man to use stamps

4. After stamps were used, ___________.

A.postmen needn’t get postage

B.people needn’t pay postage

C.the post office could get more postage

D.people should pay more postage

5. What is the main idea of the passage？

A.How did stamps begin to be used？

B.Why were postmen sent to get postage？

C.When did people first begin to use stamps？

D.Who was the first to think of using stamps？

t, both physically and morally. Being a good youth, one should have those factors : the basic one is health. A healthy body is a kind of priceless treasure. One can do nothing without it. Secondly, we should pay essential attention to our moral character. We should be always willing to help those in trouble without any complaints. Moreover, we should care more about the people around us. Thirdly, cooperation and communication also play an important role in being a good youth. No one can live alone without any friends. And nobody can work out every problem without help of partners.So the youth should and must learn how to live and work well with others, including those people you don' t like to cooperate or communicate with. The last but not the least, patriotism, meaning a love of one' s country, is the one we should never forget. People always misunderstand the word "patriots" by thinking it only refers to those fighters who fight for their country. As a matter of fact, a patriot will do the things his country asks him to do. So being a youth is one thing, being a good one really needs to take every effort to make yourself to be. The passage really wants to tell us that__________

A. what the meaning of "patriots" is

B. the qualities a good youth should have

C. a youth should be doing good

D. one should help others