听力原文：If a customer informs his bank that a draft which has been issued to him has been

听力原文：M: Bank of China. May I help you？

W: Yes, please. I'd like to get some information about discounting a bill of exchange.

Q: What does the customer want to do.？

(17)

A．To withdraw some money.

B．To exchange some foreign currencies.

C．To discount some bills.

D．To cash some traveler's checks.

W: OK, just go to the Counter No. 16. They will do this for you.

Q: Which counter can offer the service of reconversion for the customer？

(19)

A．Counter No.12.

B．Counter No.6.

C．Counter No.15.

D．Counter No.16.

M: OK, just change "carriage forward" to "carriage paid". We can't lose this customer.

Q: What did the customer order on May 25？

(12)

A．Invoice.

B．Shoes.

C．Carriage.

D．Error.

W: Yes, we can convert your leftover RMB back into foreign money.

Q: How much RMB yuan does the customer want to exchange for US dollars？

(19)

A．700 yuan.

B．600 yuan.

C．650 yuan.

D．750 yuan.

听力原文：M: I've lost my credit card issued by your bank. What should I do, please？

W: I am sorry for that. But you have to go to that counter over there for the card business.

Q: Why does the customer come to the bank？

(15)

A．He got a credit card of his friend and come to ask how to use it.

B．He got a card and did not know whose card it is.

C．He has lost his credit card and come to ask what to do.

D．He has found a credit card and come to ask what to do.

W: Yes, of course. But you need to indicate what the regular and special transfers should be and we will automatically debit your account for them each month.

Q: What kind of account does the customer want to open？

(20)

A．A savings account.

B．A fixed account.

C．A check account.

D．An automatic transfer account.

听力原文：M: How to decide the amount of the loan granted to a banker's customer？

W: The banker will examine the detailed financial statements of the customer before making a decision.

Q: What should a banker do before a loan is made？

(13)

A．To make a decision quickly.

B．To make friends with the customer.

C．To know the position of the customer.

D．To examine the details of the financial statements.

(10)

A．Not all the customers are allowed by Internet banking to transact business.

B．Internet banking allows any customer to transact business from certain places.

C．Internet banking allows any customer to transact business from certain time.

D．All customers are allowed by Internet banking to transact business.

听力原文：M: If a customer lost his draft, will the bank still pay the draft to him？

W: The drawee bank may investigate the title of the person who holds it. If he has a good title, the draft will be paid.

Q: What will the drawee bank do after being informed of loss of a draft？

(18)

A．The drawee bank will refuse to pay the draft.

B．The drawee bank will issue another draft to the customer.

C．The drawee bank will investigate into the case first.

D．The drawee bank will pay the draft immediately.

(9)

A．The application form. should only be signed by the customer.

B．The application form. could be signed by a customer or by his authorized agent.

C．The application form. should be signed by the bank.

D．The application form. should only be signed by his authorized agent.