Thank you. I’ll ask Mr. Heine _____ as soon as I can get hold of him.

CLERK: Hello, Big City Electricity, how may I help you today

PETERS:__1__.

CLERK: May I have your account number

PETERS: Certainly, it’s 4392107.

CLERK: Thank you, is this Mr. Peters

PETERS: Yes, this is Mr. Peters.

CLERK: Thank you. What can I help you with

PETERS: ___2_.

CLERK: I’m sorry to hear that___2_.

PETERS: The bill is 300% higher than last month.

CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.

PETERS: OK, Thank you for your help.

CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity

PETERS: I usually pay about $50 a month.

CLERK: Thank you.___4_

PETERS: $200. I can’t understand why.

CLERK: Yes, Mr. Peters. Was your usage different in any way

PETERS: No, it was an average month.

CLERK: I’m sorry there certainly seems to be a mistake.

PETERS: Well, I’m happy you agree with me.

CLERK: I’ll contact a service representative. And what’s your phone number

PETERS: 408-533-0875

CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.

A. I think I’ve been overcharged for the past month.

B. I’m terribly sorry about the mistake.

C. I’m calling concerning my electricity bill.

D. And how much did we charge on this bill

E. Why do you think we charged you too much

A.- _________

B.I can't.

C.I'll think it over.

D.Thank you.

E.I will.

A.Thank you. I'll have fried tofu and stir-fried cauliflower.

B.Yes, please. I'd like a hamburger and a chocolate shake.

C.Sorry. I don't need your help, thank you.

D.If you want to help me, I'll be glad to accept it.

Waiter: Welcome, sir. May I help you？ Customer:______

A．Thank you. I'll have fried tofu and stir-fried cauliflower.

B．Yes, please. I'd like a hamburger and a chocolate shake.

C．Sorry. I don't need your help, thank you.

D．If you want to help me, I'll be glad to accept it.

A、of course

B、thank you. I may

C、I'll have a try

D、well，I won't disappoint you

— Could you please connect me with the HR Department？

— _______

A、OK. Thank you.

B、Hold on a minute, please. I'll put you through.

C、Help yourself.

Waiter: Welcome, sir. May I help you？

Customer: ______

A．Thank you. I'll have fried tofu and stir-fried cauliflower.

B．Yes, please. I'd like a hamburger and a chocolate shake.

C．Sorry. ! don't need your help, thank you.

D．If you want to help me, I'll be glad to accept it.

A.- Congratulations, John! You did it very well. -Thank you. I was lucky with the questions, I guess.

B.- Congratulations, John! You did it very well. -Thank you. I was lucky with the questions, I guess.

C.- This is a great restaurant, isn’t it？ -I’ll say.

D.-Well, I’ve done it. I’ve dyed my hair blonde. -You look beautiful.

A、No, thank you.

B、Yes, I’d love to.

C、No, I won’t.

D、Thank you just the same.